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Digging deeper to find the problem


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3 replies to this topic

#1 usanzac

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Posted 03 August 2010 - 07:48 PM

I'll try and keep this brief. I've been having stability issues with a Thinkpad T60p and the usual remedies either do not find anything to fix or fix things that make no difference (Malwarebytes Anti-Malware, Comodo Internet Security, CCleaner, HJT, CHKDSK, Advanced System Care, etc, etc)

From a post here, I learned of some other things to try including DSS and GMER. I have the logs from DSS but could not get GMER to complete. It caused several apparently random BSODs, even in safe mode. When I finally got it to apparently complete a scan, I was able to hit save but then the system essentially froze at the Save dialog and I was not able to save anything, end the program, or even shut down cleanly.

I have not tried combo-fix yet. I've used that before but believe it is not something that should be run unless absolutely warranted. I do not know if it is.

Key symptoms are these:
  • Random restarts after a day or two, perhaps after a BSOD which I do not see; nothing obvious in Event Viewer
  • Lousy bandwidth on a wireless connection that should be capable of 10MBps downloads (getting <1 according to speedtest.net)
  • Occasional complete loss of Internet connectivity necessitating a reboot; pinging the router was OK and other machines on the network had no problems.
So as I said, I'm being brief. If anyone's interest is sufficiently piqued, please advise what you would you like to see and I'll attach whatever you might request on my next post.

Many thanks in advance for all help.

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#2 Broni

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Posted 03 August 2010 - 09:49 PM

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#3 usanzac

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Posted 05 August 2010 - 10:05 AM

Many thanks. I have done as you suggested and the topic is posted here.

#4 hamluis

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Posted 05 August 2010 - 12:12 PM

Now that your log is properly posted at the above-mentioned link, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a BC Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted.

Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient.

It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team.

Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

Louis

Edited by hamluis, 05 August 2010 - 12:13 PM.





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