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removed AntiVir Pro, still can't access internet

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#1 frenchsoup


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Posted 03 August 2010 - 07:23 PM

So I recently installed MalwareBytes' Anti-Malware in order to remove the AntiVir Pro infection, which worked wonderfully. However, I still am unable to connect to my wireless internet and my PC continues to crash. Am I missing something? What can I do to fix my computer?

I also downloaded McAfee to help out. It says that "real-time scanning is disable, spyware and potentially unwanted program scanning is disabled, im scanning is disable" and that "one or more problems cannot be fixed because of an error".

Is this the result of AntiVir Pro, or another type of virus?

I'd appreciate your help. :)

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#2 Orange Blossom

Orange Blossom

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Posted 03 August 2010 - 10:29 PM


There are likely remnants or pals of the infection causing these problems.

Please follow the instructions in ==>This Guide<== starting at Step 6.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :huh:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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