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Can Ping But Browsers Won't Connect


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#1 Jimmyb30

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Posted 03 August 2010 - 05:40 PM

I had made a previous post, but now it looks a though I'm having problems finding a DNS Server.

I'm enclosing a cop of the IE Diagnostic log -- maybe someone can helpme with this. THANKS!

Last diagnostic run time: 08/03/10 00:43:50 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved
warn FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.
info Redirecting user to support call



DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): no
warn Unrecognized WinSock NSP: NWLink IPX/SPX/NetBIOS Compatible Transport Protocol
No DNS servers

DNS failure

info Query [www.microsoft.com] against DNS Server 192.168.0.1, (Type = 0x1, Options = 0x10e8) returns 0x0



Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically Detect Settings:Enabled Automatic Configuration Script: Proxy Server: Proxy Bypass list:
info Could not get proxy settings via the Automatic Proxy Configuration mechanism
info This computer has the following default gateway entry(ies): 192.168.0.1
info This computer has the following IP address(es): 192.168.0.100
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies): 192.168.0.1
info This computer has the following IP address(es): 192.168.0.100
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
action Automated repair: Reset network connection
action Disabling the network adapter
action Enabling the network adapter
info Network adapter successfully enabled
error Unexpected error from iphlpapi: The pipe is being closed.
error Unexpected error from iphlpapi: The pipe is being closed.
error Unexpected error from iphlpapi: The pipe is being closed.
info This computer has the following default gateway entry(ies): 192.168.0.1
info This computer has the following IP address(es): 192.168.0.100
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
action Manual repair: Reboot modem
info This computer has the following default gateway entry(ies): 192.168.0.1
info This computer has the following IP address(es): 192.168.0.100
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
info Waiting some time for the modem/router to stabilize
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies): 192.168.0.1
info This computer has the following IP address(es): 192.168.0.100
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
info Waiting some time for the modem/router to stabilize
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies): 192.168.0.1
info This computer has the following IP address(es): 192.168.0.100
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
info Waiting some time for the modem/router to stabilize
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies): 192.168.0.1
info This computer has the following IP address(es): 192.168.0.100
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
info Waiting some time for the modem/router to stabilize
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies): 192.168.0.1
info This computer has the following IP address(es): 192.168.0.100
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
info Waiting some time for the modem/router to stabilize
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies): 192.168.0.1
info This computer has the following IP address(es): 192.168.0.100
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue



IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed



IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 192.168.0.100



Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
info Connectivity is valid for all Winsock service providers.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=NVIDIA nForce 10/100 Mbps Ethernet #2, MediaType=LAN, SubMediaType=LAN
info Ethernet connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.

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#2 noknojon

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Posted 03 August 2010 - 05:59 PM

Usually error 12007 has to do with firewall/security.
Check your firewall settings in the Admin Control Panel for Windows.
It could also be because you need a security update from this location:

#3 Andrew

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Posted 03 August 2010 - 06:01 PM

Looks like a corrupted routing table. Two ways of fixing it:

1. Microsoft FixIt 50199 will reset the TCP/IP routing settings; or,
2. To reset TCP/IP subsystem manually, use the netsh int ip reset command from the command line.

(Number 1 is recommended unless you are an advanced user)

Whichever one you choose, reboot to make it go into effect.

Edited by Andrew, 03 August 2010 - 06:07 PM.


#4 MidwestTech

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Posted 03 August 2010 - 08:51 PM

While connected to your network I would try the following in this order.

1) Open a command prompt window and ping 4.2.2.2 - this will tell you if TCP/IP is working.
2) From the command prompt window, ping google.com - if you see that google.com has resolved to an IP address, then you know that DNS is working for this computer and the issue is in IE - if not, check your DNS settings for the adapter.
3) Open Control Panel | Internet Options - on the Connections tab check the LAN settings and remove any proxy setup - on the Advanced tab reset IE to default settings.

Let me know how it goes.

Todd

#5 Jimmyb30

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Posted 04 August 2010 - 02:59 AM

While connected to your network I would try the following in this order.

1) Open a command prompt window and ping 4.2.2.2 - this will tell you if TCP/IP is working.
2) From the command prompt window, ping google.com - if you see that google.com has resolved to an IP address, then you know that DNS is working for this computer and the issue is in IE - if not, check your DNS settings for the adapter.
3) Open Control Panel | Internet Options - on the Connections tab check the LAN settings and remove any proxy setup - on the Advanced tab reset IE to default settings.

Let me know how it goes.

Todd


Hi Todd,

Thanks so much for your reply. I could Ping 4.2.2.2 but not Google. I also checked the Internet options -- they're o.k. My DNS seems to be the problem Any more ideas?

Jimmy

#6 Jimmyb30

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Posted 04 August 2010 - 03:13 AM

Looks like a corrupted routing table. Two ways of fixing it:

1. Microsoft FixIt 50199 will reset the TCP/IP routing settings; or,
2. To reset TCP/IP subsystem manually, use the netsh int ip reset command from the command line.

(Number 1 is recommended unless you are an advanced user)

Whichever one you choose, reboot to make it go into effect.


Hi, Thanks so much for your reply. This didn't work. The messages sya "Can't resolve DNS server."

Any other ideas?

Jimmy

#7 noknojon

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Posted 04 August 2010 - 06:14 AM

I assume that your computer is connected Wirelessly to a Wireless Router.
If so your problem may not be IE or your Internet. It seems that your Wireless may not be configured correctly.
Look at the Wireless section of the Diagnostic. You should read carefully the manual of your specific Hardware and check the configuration.

Next also check : Open Internet Explorer > Tools > Internet Options > Connections > LAN Settings - Make sure the only box ticked is Automatically Detect Settings - Click OK , OK , To close the boxes -

EDIT - Sorry just noted this was included by MidwestTech above -

Edited by noknojon, 04 August 2010 - 06:18 AM.


#8 MidwestTech

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Posted 04 August 2010 - 06:57 AM

Ok, now it looks like we are getting somewhere.

Next, let's try the following.

- From a command prompt window, run ipconfig /all - this gives a lot of info - please copy and paste that info back into your response.

Also, can you tell me who your internet provider is and what type of service it is (i.e. cable, DSL). I also need to know how you attach to your network (wired, wireless) and what devices are between you and the internet (switch, router, modem, etc.)

Thanks
Todd

#9 Jimmyb30

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Posted 04 August 2010 - 01:19 PM

Ok, now it looks like we are getting somewhere.

Next, let's try the following.

- From a command prompt window, run ipconfig /all - this gives a lot of info - please copy and paste that info back into your response.

Also, can you tell me who your internet provider is and what type of service it is (i.e. cable, DSL). I also need to know how you attach to your network (wired, wireless) and what devices are between you and the internet (switch, router, modem, etc.)

Thanks
Todd


I originally didn't have a router when this problem first happened, but to make it easier to use both my desktop and laptop, I bought one. At this moment I have it disconnected. Here's the IPCONFIG log:

C:\Program Files\Support Tools>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : jimmy-c608517b2
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : NVIDIA nForce 10/100 Mbps Ethernet #
2
Physical Address. . . . . . . . . : 00-E0-4D-51-89-8A

C:\Program Files\Support Tools>

#10 EverWin

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Posted 04 August 2010 - 01:34 PM

Hi

try using Open DNS

in Control panel>>Network Connection>>local area network>>Properties>>TCP/IPv4

put this DNS 208 . 67 . 222 . 222
Alt DNS 208 . 67 . 220 . 220

Regards,
EverWin

#11 Jimmyb30

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Posted 04 August 2010 - 01:52 PM

I forgot to tell you the name of my ISP: RoadRunner, with Time Warner. And as I said, when the problem happened, I wasn't using a Router.

#12 EverWin

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Posted 04 August 2010 - 01:57 PM

it is an Open DNS, it works for almost all ISP.

#13 abauw

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Posted 04 August 2010 - 01:57 PM

dont bother to use Open DNS except if you how to setting it right...
use DNS that recomended by your ISP is the best idea...

:guitar: Take me to a place where time is frozen
You don't have to close your eyes to dream :busy:
You can find escape inside this moment :smash:
And I will follow  :whistle:


#14 Jimmyb30

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Posted 04 August 2010 - 03:01 PM

I assume that your computer is connected Wirelessly to a Wireless Router.
If so your problem may not be IE or your Internet. It seems that your Wireless may not be configured correctly.
Look at the Wireless section of the Diagnostic. You should read carefully the manual of your specific Hardware and check the configuration.

Next also check : Open Internet Explorer > Tools > Internet Options > Connections > LAN Settings - Make sure the only box ticked is Automatically Detect Settings - Click OK , OK , To close the boxes -

EDIT - Sorry just noted this was included by MidwestTech above -


Thanks for the response. I didn't have a router when the problem occurred -- I believe from a virus -- but bought it when I started working on this problem, so I could use my laptop to get online and also work on the desktop. At the moment, I have the router disconnected, as it may indeed be configured incorrectly.

In case I didn't mention it, I can Ping but can't connect by name.

#15 Jimmyb30

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Posted 04 August 2010 - 03:31 PM

Hi, Todd,

I just realized that I sent you an ip log from the affected computer while it wasn't connected! :thumbsup:


Here is one from when it WAS connected -- and I believe I mentioned earler that I could ping sites.

Sorry 'bout that,

Jimmy




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