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Update KB982381 fails every time


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3 replies to this topic

#1 mascot

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Posted 02 August 2010 - 07:59 PM

I have not had any luck installing KB982381 update. It dowloads but won't install, and fails every time. I've even tried to install it directly from Microsoft's site. I've asked Microsoft numerous times but after a couple emails I don't get a reply back. I have McAfee 8.5 and even disabled on-access scanning, but it still won't install. Any ideas? I have XP Professional SP3, and am running IE7. I tried IE8 once and the update went away, but I didn't like IE8 so I went back to v7.

thanks....

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#2 hamluis

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Posted 02 August 2010 - 08:37 PM

Did you download the correct version for your version of IE and Windows?

http://www.microsoft.com/technet/security/...n/MS10-035.mspx

Louis

#3 mascot

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Posted 02 August 2010 - 08:55 PM

I've tried a couple times, to no avail. I went to the link you posted and clicked and got an error message, attached.

When I researched the package referenced, it says that 933566 is for Vista or Windows Server, and couldn't find it for XP SP3. When I tried to reinstall from the error screen, I got another error: "Failed to migrate dependent packages".

thanks...

Attached Files


Edited by mascot, 02 August 2010 - 09:01 PM.


#4 Orange Blossom

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Posted 02 August 2010 - 11:11 PM

Hello,

This may be related to your infection issues, so I'm going to go ahead and close this topic. If you are still experiencing this issue once you have been declared clean, please send a PM to a moderator to reopen this topic.

Orange Blossom :thumbsup:
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