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Cant remove trojans. Stated with fake Windows Security center program


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3 replies to this topic

#1 antifmradio

antifmradio

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Posted 02 August 2010 - 03:12 PM

hello all.
Let me know if theres something else you need
i have a hijack this log for you

System is
WinXP version 2002 SP3
2 Ghz drive

this morning the old favorite called the Windows Security Center 2010
showed up on my office mates computer

right away i knew what it was
started the malwarebytes and RKILL tools to stop it and remove the bugger.

THen restarted the machine after all was done
but its still here.

Symantec Antivirus 10.1.3.94 is isntalled on the machine
first it didnt find the trojan
then it did
then it says it CANT remove it so it left it in quarentine ( but im still getting a debugging window showing up)

"Microsoft Development Environment"
keeps coming up and want to show me a DEBUGGING screen

If i am not mistaken im also getting browser hijacked because a google link was going elsewhere

The computer WAS using IE but i changed it to use firefox with no script


here is the hijack this log


---------------------------------------------------------------------------------


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:55:23 PM, on 8/2/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.17055)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\UPS\WSTD\UPSNA1Msgr.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Symantec\ACT\ACTLDR.EXE
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
C:\UPS\WSTD\WSTDMessaging.exe
C:\WINDOWS\system32\MDM.EXE
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\TEMP\~TM4C.tmp
C:\WINDOWS\system32\aspimgr.exe
c:\program files\common files\installshield\professional\runtime\09\01\intel32\installshieldinstallshield.exe
c:\program files\common files\system\mapi\exchangeexchcsp.exe
c:\program files\common files\microsoft shared\web server extensions\40\isapi\_vti_aut\rpctestmicrosoft.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Symantec AntiVirus\vpc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
E:\HijackThis.exe
C:\Program Files\Symantec AntiVirus\DWHWIZRD.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com/avcenter/fix_homepage
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [NA1Messenger] C:\UPS\WSTD\UPSNA1Msgr.exe
O4 - HKLM\..\Run: [~TM4C.tmp] C:\WINDOWS\TEMP\~TM4C.tmp
O4 - HKLM\..\Run: [iKernelSetup] c:\program files\common files\installshield\professional\runtime\09\01\intel32\installshieldinstallshield.exe
O4 - HKLM\..\Run: [MicrosoftExchange] c:\program files\common files\system\mapi\exchangeexchcsp.exe
O4 - HKLM\..\Run: [~tm26.tmp] c:\windows\temp\~tm26.tmp
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\RunServices: [InstallShieldOperating6.00.2900.2180] C:\WINDOWS\TEMP\~TM26.tmp
O4 - HKLM\..\RunServices: [DesignFramework3.5.30729.1] c:\program files\reference assemblies\microsoft\framework\v3.5\microsoftsystem.exe
O4 - HKLM\..\RunServices: [~TM4C.tmp] C:\WINDOWS\TEMP\~TM4C.tmp
O4 - HKLM\..\RunServices: [~tm26.tmp] c:\windows\temp\~tm26.tmp
O4 - HKLM\..\RunServices: [MicrosoftFrontPage4.0.2.7523] c:\program files\common files\microsoft shared\web server extensions\40\isapi\_vti_aut\rpctestmicrosoft.exe
O4 - HKLM\..\RunOnce: [Uninstall Adobe Download Manager] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\NOS\bin\getPlus_Helper_3004.dll",Uninstall /IE2883E8F-472F-4fb0-9522-AC9BF37916A7 /Get1noarp
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [EPSON Stylus Photo R1800 (from ESP_SERVER)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9LA.EXE /FU "C:\WINDOWS\TEMP\E_S5.tmp" /EF "HKCU"
O4 - Startup: monech32.exe
O4 - Global Startup: ACT! Speed Loader.lnk = C:\Program Files\Symantec\ACT\ACTLDR.EXE
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: SideACT!.lnk = C:\Program Files\Symantec\ACT\SideACT.exe
O4 - Global Startup: Symantec Fax Starter Edition Port.lnk = C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
O4 - Global Startup: UPS WorldShip Messaging Utility.lnk = C:\UPS\WSTD\WSTDMessaging.exe
O4 - Global Startup: UPS WorldShip PLD Reminder Utility.lnk = C:\UPS\WSTD\wstdPldReminder.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{6B36E391-C237-4234-BD5C-C8D021F136A3}: NameServer = 207.14.188.36,63.162.197.99
O18 - Protocol: intu-help-qb1 - {9B0F96C7-2E4B-433E-ABF3-043BA1B54AE3} - C:\Program Files\Intuit\QuickBooks 2008\HelpAsyncPluggableProtocol.dll
O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: QBCFMonitorService - Intuit - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

--
End of file - 8042 bytes

Edited by boopme, 02 August 2010 - 03:39 PM.


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#2 aommaster

aommaster

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Posted 10 August 2010 - 02:28 AM

Hello, antifmradio.
My name is aommaster and I will be helping you with your log.

I apologize for the delay in response we get overwhelmed at times but we are trying our best to keep up.
If you have since resolved the original problem you were having, I would appreciate you letting us know. If not please perform the following below so I can have a look at the current condition of your machine.

Thanks

Should you still require assistance, please take note of the points below:
  • Please track this topic by either adding it to your favourites or clicking the Options button at the top of this thread and then Track this topic.
  • Please disable word-wrap before posting logs. This can be done by clicking Format and un-ticking the word-wrap feature in notepad.
  • The logs that you post should be copied and pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • If you do not reply within 5 days, I will have to close your topic. Should you not be able to meet this, please notify me so that I will leave the topic open.
  • Please do not install, update, or run any programs for the duration of the fix.
  • If you do not understand the instructions I provide, please don't hesitate to ask. That's what I'm here for smile.gif
  • Please continue to reply to this topic until I give you the all clean. Just because there are no symptoms of infection doesn't mean that the computer is clean.
  • If you are running Vista, please run all the fixes as an administrator. This is done by right-clicking the program and clicking "Run as Administrator".

Please do the following so I can take a look at the current state of your system.
We need to run Defogger
  1. Please download DeFogger to your desktop.
  2. Double click DeFogger to run the tool.
  3. The application window will appear
  4. Click the Disable button to disable your CD Emulation drivers
  5. Click Yes to continue
  6. A 'Finished!' message will appear
  7. Click OK
  8. DeFogger will now ask to reboot the machine - click OK
Note: If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.
Do not re-enable these drivers until the end of the fix.

We need to run RSIT
  1. Download random's system information tool (RSIT) by random/random and save it to your desktop.
  2. Double click on RSIT.exe.
  3. Click Continue at the disclaimer screen.
  4. Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)

NEXT:
We need to run an Anti-Rootkit (ARK) scan
  1. Download GMER and save to your desktop. Note that the file will be randomly named to prevent active malware from stopping the download.
  2. Close all other open programs as there is a slight chance your computer will crash.
  3. Double click the GMER program. Your security programs may detect GMER's driver trying to load. Allow it.
  4. You may see a warning saying "GMER has detected rootkit activity". If so, select NO.
  5. Make sure all options are checked except:
    • IAT/EAT
    • Drives/Partition other than Systemdrive, which is typically C:\
    • Show All (This is important, so do not miss it.)
    Note: If GMER crashes or hangs, please retry running a scan. Only this time, in addition to the options mentioned above, uncheck Devices as well.
  6. When the scan is complete, click Save and save the log onto your desktop.

If GMER crashes, hangs or blue-screens, do the following
  1. Please Download Rootkit Unhooker Save it to your desktop.
  2. Now double-click on RKUnhookerLE.exe to run it.
  3. Click the Report tab, then click Scan.
  4. Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  5. Wait till the scanner has finished and then click File, Save Report.
  6. Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.
Note:You may get this warning. If so, please ignore it.
"Rootkit Unhooker has detected a parasite inside itself! It is recommended to remove parasite, okay?"


In your next reply, please include the following:
  • Log.txt
  • info.txt
  • gmer.log/RKUnhooker log

My website: http://aommaster.com
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Please do not send me PM's requesting for help. The forums are there for a reason : )
If I am helping you and do not respond to your thread for 48 hours, please send me a PM


#3 aommaster

aommaster

    I !<3 malware


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Posted 14 August 2010 - 01:04 AM

Hello antifmradio
Are you still with us?

My website: http://aommaster.com
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Please do not send me PM's requesting for help. The forums are there for a reason : )
If I am helping you and do not respond to your thread for 48 hours, please send me a PM


#4 aommaster

aommaster

    I !<3 malware


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Posted 14 August 2010 - 11:26 PM

Due to lack of feedback, this topic has been closed. If you need this topic reopened, please send me a PM with the address of this thread. This applies only to the original topic starter. Everyone else please begin a New Topic.

My website: http://aommaster.com
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Please do not send me PM's requesting for help. The forums are there for a reason : )
If I am helping you and do not respond to your thread for 48 hours, please send me a PM





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