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Malwarebytes unable to update


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#1 Fullmecha

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Posted 02 August 2010 - 02:48 AM

Hi ok so im trying to install and run malwarebytes to scan my computer and get rid of the google redirect virus but it wont update, i got the link from u guys and when i install and try to update i just get
MBAM_ERROR_UPDATING (12007, 0, WinHttpSendRequest)

ive dl on all computers and cant update no matter what i do, ive ran Rkiller and tried but nothing, i ran TDSS killer or whatever its called and it still wont update.
I really have no idea how to update it. Please help

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#2 quietman7

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Posted 02 August 2010 - 09:13 AM

Please ensure these Malwarebytes' Anti-Malware's Files and Folders are excluded from your Antivirus AND your Firewall. A 12007 error usually means that the download is being blocked.

For Windows XP:
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\mbamswissarmy.sys
For Windows Vista or Windows 7:
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\mbamswissarmy.sys
For 64 bit versions of Windows Vista or Windows 7:
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
Note: If using a software firewall besides the built in Windows Firewall you will need to exclude MBAM.EXE from it as well.

This FAQ contains examples of setting file exclusions for some known AV products.

If that does not resolve the issue, then do this:
  • Logoff your computer and restart fresh.
  • Run Disk Cleanup to delete temporary files.
  • After, rebooting normally, try running the update again.
If that did not help, uninstall/reinstall Malwarebytes' Anti-Malware as follows:

For Windows XP:
  • First uninstall Malwarebytes' Anti-Malware using Add/Remove Programs in the Control Panel.
  • Restart the computer.
  • Download the mbam-clean.exe (MBAM Cleanup Utility) and save it to your Desktop.
  • Double-click on mbamclean.exe to start the utility.
  • When the cleanup routine has finished, it will ask to reboot your computer. Please allow the reboot.
  • After the computer restarts, temporarily disable your Anti-Virus, then download and install the latest version of Malwarebytes' Anti-Malware (v1.46) from here.
For Windows Vista and Windows 7:
  • First uninstall Malwarebytes' Anti-Malware using Programs and Features in Control Panel.
  • Restart the computer.
  • Download the mbam-clean.exe (MBAM Cleanup Utility) and save it to your Desktop.
  • Double-click on mbamclean.exe to start the utility.
  • When the cleanup routine has finished, it will ask to reboot your computer. Please allow the reboot.
  • After the computer restarts, temporarily disable your Anti-Virus, then download and install the latest version of Malwarebytes' Anti-Malware (v1.46) from here.
-- If using the Pro version, you will need to reactivate the program using the license key you were sent. If using the free version, then just ignore that part.
-- Launch the program and set the Protection and Registration. Then go to the UPDATE tab and check for updates if not done during installation.
-- Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.


Let me know if that resolves the problem.
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#3 Fullmecha

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Posted 02 August 2010 - 06:02 PM

Nope none of that worked, I checked my antivirus and firewall nothing from malwarebytes is being blocked, i defragged and did a disk cleanup. I uninstalled and did the malwarebytes-clean and disabled all my antivirus programs then reinstalled and I still get the same error

#4 quietman7

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Posted 02 August 2010 - 08:18 PM

Please download TFC (Temp File Cleaner) by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • TFC will clear out all temp folders for all user accounts (temp, IE temp, Java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Note: It is normal for the computer to be slow to boot after running TFC cleaner the first time.

Please download and scan with SUPERAntiSpyware Free
-- If you already use SUPERAntispyware, make sure you are using the most current version as it is frequently updated.
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • Follow these instructions: How to use SUPERAntiSpyware to scan and remove malware from your computer Guide.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
-- If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner (listed under Popular Links) instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you do not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
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#5 Fullmecha

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Posted 03 August 2010 - 01:59 PM

Well nothing worked,The cleaner cleared a lot up but didnt do anything to help, SAS only found a couple of tracking cookies and ESET found nothing still getting same error, heres the log for both.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/03/2010 at 00:08 AM

Application Version : 4.41.1000

Core Rules Database Version : 5307
Trace Rules Database Version: 3119

Scan type : Complete Scan
Total Scan Time : 00:26:49

Memory items scanned : 465
Memory threats detected : 0
Registry items scanned : 5019
Registry threats detected : 0
File items scanned : 20409
File threats detected : 14

Adware.Tracking Cookie
.advertise.com [ C:\Documents and Settings\Eric.ERIC-U13AV88UJK\Application Data\Mozilla\Firefox\Profiles\mfabkupk.default\cookies.sqlite ]
adservices.google.com [ C:\Documents and Settings\Eric.ERIC-U13AV88UJK\Application Data\Mozilla\Firefox\Profiles\mfabkupk.default\cookies.sqlite ]
.invitemedia.com [ C:\Documents and Settings\Eric.ERIC-U13AV88UJK\Application Data\Mozilla\Firefox\Profiles\mfabkupk.default\cookies.sqlite ]
.invitemedia.com [ C:\Documents and Settings\Eric.ERIC-U13AV88UJK\Application Data\Mozilla\Firefox\Profiles\mfabkupk.default\cookies.sqlite ]
.invitemedia.com [ C:\Documents and Settings\Eric.ERIC-U13AV88UJK\Application Data\Mozilla\Firefox\Profiles\mfabkupk.default\cookies.sqlite ]
bridge2.admarketplace.net [ C:\Documents and Settings\Eric.ERIC-U13AV88UJK\Application Data\Mozilla\Firefox\Profiles\mfabkupk.default\cookies.sqlite ]
.admarketplace.net [ C:\Documents and Settings\Eric.ERIC-U13AV88UJK\Application Data\Mozilla\Firefox\Profiles\mfabkupk.default\cookies.sqlite ]
.theclickcheck.com [ C:\Documents and Settings\Eric.ERIC-U13AV88UJK\Application Data\Mozilla\Firefox\Profiles\mfabkupk.default\cookies.sqlite ]
.theclickcheck.com [ C:\Documents and Settings\Eric.ERIC-U13AV88UJK\Application Data\Mozilla\Firefox\Profiles\mfabkupk.default\cookies.sqlite ]
.theclickcheck.com [ C:\Documents and Settings\Eric.ERIC-U13AV88UJK\Application Data\Mozilla\Firefox\Profiles\mfabkupk.default\cookies.sqlite ]
.myroitracking.com [ C:\Documents and Settings\Eric.ERIC-U13AV88UJK\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.clicksor.com [ C:\Documents and Settings\Eric.ERIC-U13AV88UJK\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.clicksor.com [ C:\Documents and Settings\Eric.ERIC-U13AV88UJK\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.doubleclick.net [ C:\Documents and Settings\Eric.ERIC-U13AV88UJK\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=2e79cc03d15cc54994f3f3ca7f3b5c6b
# end=finished
# remove_checked=true
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2010-08-03 08:40:25
# local_time=2010-08-03 01:40:25 (-0800, Pacific Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=2560 16777215 100 0 0 0 0 0
# compatibility_mode=8192 67108863 100 0 201184 201184 0 0
# scanned=79379
# found=0
# cleaned=0
# scan_time=5025

#6 quietman7

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Posted 03 August 2010 - 02:16 PM

Some infections are difficult to remove completely because of their morphing characteristics which allows the malware to regenerate itself. Sometimes there is hidden piece of malware (i.e. rootkit) which has not been detected by your security tools that protects malicious files and registry keys so they cannot be permanently deleted. Other types of malware can even terminate your security tools by changing the permissions on targeted programs so that they cannot run or complete scans. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a DDS log for further investigation.

Please read the pinned topic titled "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help". If you cannot complete a step, then skip it and continue with the next. In Step 7 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the Malware Response Team.

Please be patient. It may take a while to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.
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