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Virus Infection(s), maybe bagle?


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#1 TenYearsGone

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Posted 02 August 2010 - 01:01 AM

I have a virus infection or infections.

This problem began about a week ago. My computer reset when I wasn't using it and after it reset, it was running slow with a delay in most attempted actions.

Other noted behavior:
--I have a "CD/DVD access" icon appear with my mouse pointer every few seconds, even though there is no CD/DVD in the drive and even if I leave the drawer open.
--My default file explorer usually won't open. I use xplorer2lite. However, I am able to use the Windows file explorer by right clicking on the Start button and selecting "explore" or doing the same with any file or folder otherwise.
--uTorrent quit working.

What I've tried:
I started off trying to run all of the virus software I have. I have Avast as my default which is always on, and it finds nothing. I then started searching around, and tried a number of other free programs. Kaspersky, Avast and others. Tried Malwarebytes and it wouldn't run (but would in the past). AdAware won't run either. I ran SpyHunter and get a list of around 50+ items to be cleaned, the major ones seem to be: "Trojan.Bagle (9 infections)", and "Trojan.Generic (16 infections)". Then there are quite a few "spyware cookies". I haven't purchased or registered SpyHunter so it only alerts me, but I can't clean them using it since I haven't purchased/registered SpyHunter.

This shotgun approach hasn't worked. I thought I got it at one point using Kaspersky as it seemed back to normal for a moment, but the computer quickly went back to the same status as before, and is still acting flaky with the same behavior as noted above.

If someone could help me walk through a planned/logical cleaning process I would greatly appreciate it.

EDIT: I have also tried using SYSCLEAN. That's how I ran Kaspersky. Of the variety of scanners included in SYSCLEAN, only a few would even work, I think Kaspersky and maybe Avast. Whatever problem I'm having seems like it may be blocking certain Malware & Antivirus tools, such as AdAware, for instance.

Edited by TenYearsGone, 02 August 2010 - 07:17 PM.


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#2 TenYearsGone

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Posted 03 August 2010 - 07:15 PM

I could re-edit my post yesterday, but not today, so I'm adding a reply with more info:

I tried Trend Micro Rootkit Buster, it found nothing.

I ran the ESET Online Scanner and it gave me these results:

C:\Documents and Settings\comp\Desktop\SECURITY\SmitfraudFix\Process.exe Win32/PrcView application
C:\Program Files\Unlocker\eBay_shortcuts_1016.exe a variant of Win32/Adware.ADON application

There is no option to remove them after using this tool, so if those are real problems, I haven't removed them, they're still there.

I don't know where to start or what to do and could really use some help, please.

Thanks!

#3 BigBas

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Posted 03 August 2010 - 08:07 PM

As a general question, have you tried rebooting your computer in Safe Mode with Networking, then download and run Rkill from bleepingcomputer, then try running Malewarebytes?

#4 TenYearsGone

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Posted 03 August 2010 - 09:07 PM

As a general question, have you tried rebooting your computer in Safe Mode with Networking, then download and run Rkill from bleepingcomputer, then try running Malewarebytes?



No, I haven't, but I will if that's what you suggest as a good starting point.

#5 TenYearsGone

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Posted 05 August 2010 - 12:33 AM

As a general question, have you tried rebooting your computer in Safe Mode with Networking, then download and run Rkill from bleepingcomputer, then try running Malewarebytes?



Where do I find Rkill on bleepingcomputer to download?

#6 BigBas

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Posted 05 August 2010 - 10:12 AM

Hi,

All information about Rkill can be found here: http://www.bleepingcomputer.com/forums/t/308364/rkill-what-it-does-and-what-it-doesnt-a-brief-introduction-to-the-program/

Good luck, and post back if you need more assistance.

#7 boopme

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Posted 05 August 2010 - 02:31 PM

Hello, this should help.

Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.



Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.
Before you save it rename it to say zztoy.exe


alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
Please ask any needed questions,post logs and Let us know how the PC is running now.
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#8 TenYearsGone

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Posted 15 August 2010 - 11:36 PM

I went through all of the described steps.

Upon booting back up to post my results, I ran SuperAntiSpyware to pull my log (as described below), and there is no log listed. Strange.

So I will try again and see if I can capture the SAS log.

As a side note, another symptom I have is that if my computer sits for a long time (in normal mode, not Safe Mode), my desktop will go completely blank except for my desktop image. Normally if this were to happen at random, I would assume that windows or windows explorer crashed, I'd CTRL-ALT-DEL to run program manager, then RUN "explorer" and the desktop items/icons would all come back. Right now, with my virus problem, when explore crashes or whatever is happening, I get nothing when I CTRL-ALT-DEL. Can't run the program manager. Can do nothing but power off using the power button then upon reboot I'm back to normal. For a while. I don't know how long it takes for Explorer to crash or shut down. It could be hours or days, it has never happened while I'm sitting at the computer.

Right now I'm logged in using "Normal" mode and am not experiencing the other virus issues. BUT, this has happened before, it they keep coming back. AND I'm still having the explorer shutdown problem. The symptoms are that I can't run some programs, most of my virus protection won't run or update, I get a "reading CD/DVD" icon beside my mouse pointer every few seconds, everything runs (that will run) very slow, can't run uTorrent or my windows file explorer replacement Xplorer2, etc.

I don't know if I mentioned it, but I'm running Windows XP Pro.

So I'll go through the described steps again and see if I can capture my SAS (and other) logs.

Thanks.

Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users

* Double-click SUPERAntiSpyware.exe and use the default settings for installation.
* An icon will be created on your desktop. Double-click that icon to launch the program.
* If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
* In the Main Menu, click the Preferences... button.
* Click the Scanning Control tab.
* Under Scanner Options make sure the following are checked (leave all others unchecked):
o Close browsers before scanning.
o Scan for tracking cookies.
o Terminate memory threats before quarantining.
* Click the "Close" button to leave the control center screen.
* Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
* On the left, make sure you check C:\Fixed Drive.
* On the right, under "Complete Scan", choose Perform Complete Scan.
* Click "Next" to start the scan. Please be patient while it scans your computer.
* After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
* Make sure everything has a checkmark next to it and click "Next".
* A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
* If asked if you want to reboot, click "Yes".
* To retrieve the removal information after reboot, launch SUPERAntispyware again.
o Click Preferences, then click the Statistics/Logs tab.
o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
o If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
o Please copy and paste the Scan Log results in your next reply.
* Click Close to exit the program.

If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.



#9 boopme

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Posted 16 August 2010 - 09:12 AM

Sometimes this happens and it comes back after a shut down and reboot. Also it sometimes shows up in the Admin or other user account.

Do the Malwarebytescan also.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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