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eztracks.aavalue URL


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8 replies to this topic

#1 Annerire Colomba

Annerire Colomba

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  • 5 posts
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  • Gender:Male
  • Location:Michigan
  • Local time:03:05 PM

Posted 01 August 2010 - 11:58 PM

Greetings everyone,

I went to download Open Office on my Windows 7 eMachines laptop. I noticed that after I did I noticed four specific things

1) a URL when I go to start > all programs that had eztracks.aavalue.com

2) a number of my directories on my computer have locks on them and/or i am denied access

3) when i use firefox and i go to delete history every single time i do i get that " (not responding) " thing for a second before
it actually deletes the history.

4) The speed of the computer and internet is slower.

I have CCleaner, and Advanced System Protector on my machine, and Norton. None of them see anything wrong.
I am not sure how I even did it, but I was able to delete that URL that was in start > all programs.
What I have not been able to remedy was the other issues;

the locks on directories
the speed of the system
the browsing speed in firefox
and the (not responding) thing

I did uninstall open office successfully, or so it seems.

The log is pasted below.

As far as the gmer thing the only things that was not grayed out on the right where all those boxes were
where in the instructions for me to uncheck certain options was the

services
registries
files

I hope I gave enough information. Thanks in advance.
This is such a wonderful website with wonderful people.


DDS (Ver_10-03-17.01) - NTFSX64
Run by Annerire Colomba at 0:26:07.53 on Mon 08/02/2010
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_20
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.2812.1693 [GMT -4:00]


============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\system32\conhost.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files\eMachines\eMachines Power Management\ePowerTray.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\PLFSetI.exe
C:\Windows\Pixart\Pac7302\Monitor.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files\eMachines\eMachines Power Management\ePowerSvc.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Norton Security Suite\Engine\3.8.0.41\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Norton Security Suite\Engine\3.8.0.41\ccSvcHst.exe
C:\Program Files\eMachines\eMachines Power Management\ePowerEvent.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files (x86)\Yahoo!\Messenger\YahooMessenger.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Annerire Colomba\Desktop\dds.scr
C:\Windows\system32\conhost.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://homepage.emachines.com/rdr.aspx?b=ACEW&l=0409&m=e627&r=273602101015l0444z1j5r44l2393s
uDefault_Page_URL = hxxp://homepage.emachines.com/rdr.aspx?b=ACEW&l=0409&m=e627&r=273602101015l0444z1j5r44l2393s
mDefault_Page_URL = hxxp://homepage.emachines.com/rdr.aspx?b=ACEW&l=0409&m=e627&r=273602101015l0444z1j5r44l2393s
mStart Page = hxxp://homepage.emachines.com/rdr.aspx?b=ACEW&l=0409&m=e627&r=273602101015l0444z1j5r44l2393s
mLocal Page = c:\windows\syswow64\blank.htm
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files (x86)\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files (x86)\norton security suite\engine\3.8.0.41\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files (x86)\norton security suite\engine\3.8.0.41\IPSBHO.DLL
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files (x86)\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files (x86)\java\jre6\bin\jp2ssv.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files (x86)\norton security suite\engine\3.8.0.41\coIEPlg.dll
uRun: [DW6]
mRun: [StartCCC] "c:\program files (x86)\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [SunJavaUpdateSched] "c:\program files (x86)\common files\java\java update\jusched.exe"
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-explorer: ForceActiveDesktopOn = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~2\micros~1\office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files (x86)\windows live\writer\WriterBrowserExtension.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - c:\program files (x86)\norton security suite\engine\3.8.0.41\CoIEPlg.dll
TB-X64: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
mRun-x64: [RtHDVCpl] c:\program files\realtek\audio\hda\RAVCpl64.exe
mRun-x64: [Acer ePower Management] c:\program files\emachines\emachines power management\ePowerTray.exe
mRun-x64: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
mRun-x64: [PLFSetI] c:\windows\PLFSetI.exe
mRun-x64: [PAC7302_Monitor] c:\windows\pixart\pac7302\Monitor.exe

================= FIREFOX ===================

FF - ProfilePath - c:\users\anneri~1\appdata\roaming\mozilla\firefox\profiles\8iha1h01.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\coffplgn\components\coFFPlgn.dll
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\program files (x86)\common files\research in motion\bbwebsllauncher\NPWebSLLauncher.dll
FF - plugin: c:\program files (x86)\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files (x86)\mozilla firefox\plugins\npwachk.dll
FF - plugin: c:\program files (x86)\windows live\photo gallery\NPWLPG.dll
FF - plugin: c:\windows\syswow64\macromed\flash\NPSWF32.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files (x86)\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - truec:\program files (x86)\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.lu", true);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.nu", true);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.nz", true);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--p1ai", true);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbayh7gpa", true);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.tel", true);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("network.proxy.type", 5);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("network.buffer.cache.count", 24);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("network.buffer.cache.size", 4096);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("dom.ipc.plugins.timeoutSecs", 45);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("accelerometer.enabled", true);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files (x86)\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files (x86)\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files (x86)\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files (x86)\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files (x86)\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files (x86)\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files (x86)\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files (x86)\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.nptest.dll", true);
c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npswf32.dll", true);
c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npctrl.dll", true);
c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npqtplugin.dll", true);
c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled", false);
c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360x64\0308000.029\SymEFA64.sys [2010-2-24 402992]
R1 BHDrvx64;Symantec Heuristics Driver;c:\windows\system32\drivers\n360x64\0308000.029\BHDrvx64.sys [2010-2-24 334384]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360x64\0308000.029\cchpx64.sys [2010-2-24 583296]
R1 IDSVia64;IDSVia64;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20100730.001\IDSviA64.sys [2010-7-30 463408]
R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-13 59904]
R2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2009-11-5 203264]
R2 ePowerSvc;Acer ePower Service;c:\program files\emachines\emachines power management\ePowerSvc.exe [2009-11-5 844320]
R2 N360;Norton Security Suite;c:\program files (x86)\norton security suite\engine\3.8.0.41\ccSvcHst.exe [2010-2-24 117640]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-5-28 132656]
R3 L1C;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller (NDIS 6.20);c:\windows\system32\drivers\L1C62x64.sys [2009-11-5 58880]
R3 SYMNDISV;Symantec Network Filter Driver;c:\windows\system32\drivers\n360x64\0308000.029\symndisv.sys [2010-2-24 56880]
R3 usbfilter;AMD USB Filter Driver;c:\windows\system32\drivers\usbfilter.sys [2010-1-5 34872]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\drivers\RtsUStor.sys [2009-11-5 222208]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-4-16 1255736]

=============== Created Last 30 ================

2010-07-29 13:38:23 0 d-sh--w- C:\$RECYCLE.BIN
2010-07-22 04:40:53 0 d-----w- c:\users\anneri~1\appdata\roaming\Vivox
2010-07-15 06:55:23 8704 ----a-w- c:\windows\system32\CoInst.dll
2010-07-15 06:55:23 566 ----a-w- c:\windows\syswow64\SP7302.INI
2010-07-15 06:55:23 526848 ----a-w- c:\windows\system32\drivers\PAC7302.SYS
2010-07-15 06:55:23 129024 ----a-w- c:\windows\syswow64\SP7302.AX
2010-07-15 06:55:23 0 d-----w- c:\windows\Pixart
2010-07-15 06:55:23 0 d-----w- c:\program files (x86)\VGA USB Camera
2010-07-14 21:15:30 144384 ----a-w- c:\windows\system32\cdd.dll
2010-07-11 01:13:47 0 d-----w- c:\users\anneri~1\appdata\roaming\Systweak
2010-07-11 01:13:47 0 d-----w- c:\programdata\Systweak
2010-07-11 01:13:36 0 d-----w- c:\program files (x86)\Systweak
2010-07-11 01:13:24 16896 ----a-w- c:\windows\system32\sasnative64.exe
2010-07-10 01:41:58 0 d-----w- c:\users\anneri~1\appdata\roaming\Trillian
2010-07-08 04:47:06 0 d-----w- c:\users\anneri~1\appdata\roaming\OpenOffice.org
2010-07-08 04:38:51 0 d-----w- c:\program files (x86)\Atrinsic
2010-07-07 00:06:51 256 ----a-w- c:\windows\syswow64\pool.bin
2010-07-07 00:06:45 0 d-----w- c:\users\anneri~1\appdata\roaming\Research In Motion
2010-07-07 00:05:58 31744 ----a-w- c:\windows\system32\drivers\RimSerial_AMD64.sys
2010-07-07 00:05:21 0 d-----w- c:\programdata\Research In Motion
2010-07-07 00:05:13 0 d-----w- c:\program files (x86)\Research In Motion
2010-07-07 00:05:13 0 d-----w- c:\program files (x86)\common files\Research In Motion
2010-07-06 21:05:40 0 ---ha-w- c:\windows\system32\drivers\Msft_User_WpdMtpDr_01_09_00.Wdf

==================== Find3M ====================

2010-07-13 03:35:22 768 ----a-w- c:\users\anneri~1\appdata\roaming\wklnhst.dat
2010-06-11 20:45:14 411368 ----a-w- c:\windows\syswow64\deployJava1.dll
2010-06-11 20:45:14 153376 ----a-w- c:\windows\syswow64\javaws.exe
2010-06-11 20:45:14 145184 ----a-w- c:\windows\syswow64\javaw.exe
2010-06-11 20:45:14 145184 ----a-w- c:\windows\syswow64\java.exe
2010-05-27 07:24:13 34304 ----a-w- c:\windows\syswow64\atmlib.dll
2010-05-27 06:34:09 46080 ----a-w- c:\windows\system32\atmlib.dll
2010-05-27 04:11:32 366080 ----a-w- c:\windows\system32\atmfd.dll
2010-05-27 03:49:37 293888 ----a-w- c:\windows\syswow64\atmfd.dll
2010-05-21 05:52:30 1192960 ----a-w- c:\windows\system32\wininet.dll
2010-05-21 05:18:06 977920 ----a-w- c:\windows\syswow64\wininet.dll
2010-05-21 05:14:50 48128 ----a-w- c:\windows\syswow64\jsproxy.dll
2010-05-09 09:46:00 961024 ----a-w- c:\windows\system32\CPFilters.dll
2010-05-09 09:45:57 552960 ----a-w- c:\windows\system32\msdri.dll
2010-05-09 09:14:55 641536 ----a-w- c:\windows\syswow64\CPFilters.dll
2010-05-06 12:42:05 1225216 ----a-w- c:\windows\syswow64\urlmon.dll
2010-05-06 12:41:55 606208 ----a-w- c:\windows\syswow64\mstime.dll
2010-05-06 12:41:53 64512 ----a-w- c:\windows\syswow64\msfeedsbs.dll
2010-05-06 12:41:53 5970944 ----a-w- c:\windows\syswow64\mshtml.dll
2010-05-06 12:41:49 381440 ----a-w- c:\windows\syswow64\iedkcs32.dll
2010-05-06 12:41:49 10984448 ----a-w- c:\windows\syswow64\ieframe.dll
2009-07-14 05:37:38 31548 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2009-07-14 05:37:38 31548 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2009-07-14 05:37:38 291294 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2009-07-14 05:37:38 291294 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2009-07-14 04:54:24 174 --sha-w- c:\program files\desktop.ini
2009-07-14 04:54:24 174 --sha-w- c:\program files (x86)\desktop.ini
2009-07-14 01:00:34 291294 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2009-07-14 01:00:34 291294 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2009-07-14 01:00:32 31548 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2009-07-14 01:00:32 31548 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-06-10 20:44:08 9633792 --sha-r- c:\windows\fonts\StaticCache.dat
2010-02-22 23:21:46 245760 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\ietldcache\index.dat
2010-02-22 23:21:25 245760 --sha-w- c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\ietldcache\index.dat
2009-07-14 01:39:53 398848 --sha-w- c:\windows\winsxs\amd64_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_4d4d1f2f696639a2\WinMail.exe
2009-07-14 01:14:45 396800 --sha-w- c:\windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_f12e83abb108c86c\WinMail.exe

============= FINISH: 0:26:51.44 ===============

Attached Files


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#2 suebaby41

suebaby41

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Posted 09 August 2010 - 12:54 PM

Welcome to the BleepingComputer Forums.

Since it has been a few days since you scanned your computer with HijackThis, we will need a new HijackThis log. If you have not already downloaded Random's System Information Tool (RSIT), please download Random's System Information Tool (RSIT) by random/random which includes a HijackThis log and save it to your desktop. If you have RSIT already on your computer, please run it again.
  1. Double click on RSIT.exe to run RSIT.
  2. Click Continue at the disclaimer screen.
  3. Please post the contents of log.txt.
Thank you for your patience.

Please see Preparation Guide for use before posting about your potential Malware problem.

If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped.

Please post your HijackThis log as a reply to this thread and not as an attachment. I am always leery of opening attachments so I always request that HijackThis logs are to be posted as a reply to the thread. I do not think that you are attaching anything scary but others may do so.

While we are working on your HijackThis log, please:
  1. Reply to this thread; do not start another!
  2. Do not make any changes on your computer during the cleaning process or download/add programs on your computer unless instructed to do so.
  3. Do not run any other tool until instructed to do so!
  4. Let me know if any of the links do not work or if any of the tools do not work.
  5. Tell me about problems or symptoms that occur during the fix.
  6. Do not run any other programs or open any other windows while doing a fix.
  7. Ask any questions that you have regarding the fix(es), the infection(s), the performance of your computer, etc.
Thanks.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
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#3 Annerire Colomba

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Posted 11 August 2010 - 02:49 PM

I actually was having a problem trying to find the hijackthis thing. Thank you so much for the replay. Will follow the instructions per request and replay/post later today.

Thank you very much,

"Bird of Pray"
Taking people at face value is way too expensive.

#4 suebaby41

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Posted 12 August 2010 - 07:27 AM

Thank you for letting me know.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
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No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.

#5 Annerire Colomba

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Posted 12 August 2010 - 12:26 PM

Logfile of random's system information tool 1.08 (written by random/random)
Run by Annerire Colomba at 2010-08-12 13:16:22
Microsoft Windows 7 Home Premium
System drive C: has 108 GB (77%) free of 140 GB
Total RAM: 2812 MB (66% free)

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 1:16:35 PM, on 8/12/2010
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Windows\PLFSetI.exe
C:\Windows\Pixart\Pac7302\Monitor.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Norton Security Suite\Engine\3.8.0.41\ccSvcHst.exe
C:\Users\Annerire Colomba\Downloads\RSIT.exe
C:\Program Files (x86)\trend micro\Annerire Colomba.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.emachines.com/rdr.aspx?b=A...44z1j5r44l2393s
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.emachines.com/rdr.aspx?b=A...44z1j5r44l2393s
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.emachines.com/rdr.aspx?b=A...44z1j5r44l2393s
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.emachines.com/rdr.aspx?b=A...44z1j5r44l2393s
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Security Suite\Engine\3.8.0.41\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Security Suite\Engine\3.8.0.41\IPSBHO.DLL
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine\3.8.0.41\coIEPlg.dll
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\PROGRA~2\Yahoo!\MESSEN~1\YahooMessenger.exe" -quiet
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files (x86)\Norton Security Suite\Engine\3.8.0.41\coIEPlg.dll
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: Acer ePower Service (ePowerSvc) - Acer Incorporated - C:\Program Files\eMachines\eMachines Power Management\ePowerSvc.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: Norton Security Suite (N360) - Symantec Corporation - C:\Program Files (x86)\Norton Security Suite\Engine\3.8.0.41\ccSvcHst.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 7838 bytes

======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{18DF081C-E8AD-4283-A596-FA578C2EBDC3}]
Adobe PDF Link Helper - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll [2010-06-19 75200]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5C255C8A-E604-49b4-9D64-90988571CECB}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{602ADB0E-4AFF-4217-8AA1-95DAC4DFA408}]
Symantec NCO BHO - C:\Program Files (x86)\Norton Security Suite\Engine\3.8.0.41\coIEPlg.dll [2010-02-22 378736]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6D53EC84-6AAE-4787-AEEE-F4628F01010C}]
Symantec Intrusion Prevention - C:\Program Files (x86)\Norton Security Suite\Engine\3.8.0.41\IPSBHO.DLL [2010-02-22 107896]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9030D464-4C02-4ABF-8ECC-5164760863C6}]
Windows Live Sign-in Helper - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll [2009-01-22 408448]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}]
Skype add-on for Internet Explorer - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll [2010-02-08 804136]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}]
Java™ Plug-In 2 SSV Helper - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll [2010-06-11 41760]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - Norton Toolbar - C:\Program Files (x86)\Norton Security Suite\Engine\3.8.0.41\coIEPlg.dll [2010-02-22 378736]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
"StartCCC"=C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe [2009-07-30 98304]
"SunJavaUpdateSched"=C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [2010-02-18 248040]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"DW6"= []
"Messenger (Yahoo!)"=C:\PROGRA~2\Yahoo!\MESSEN~1\YahooMessenger.exe [2010-06-01 5252408]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad]
WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED}

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\securityproviders]
"SecurityProviders"=credssp.dll

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\SymEFA.sys]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\AFD]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\SymEFA.sys]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"ConsentPromptBehaviorAdmin"=5
"ConsentPromptBehaviorUser"=3
"EnableUIADesktopToggle"=0
"dontdisplaylastusername"=0
"legalnoticecaption"=
"legalnoticetext"=
"shutdownwithoutlogon"=1
"undockwithoutlogon"=1

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\explorer]
"NoActiveDesktop"=1
"NoActiveDesktopChanges"=1
"ForceActiveDesktopOn"=0

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]

======File associations======

.js - edit - C:\Windows\System32\Notepad.exe %1
.js - open - C:\Windows\System32\WScript.exe "%1" %*

======List of files/folders created in the last 3 months======

2010-08-12 13:16:23 ----D---- C:\Program Files (x86)\trend micro
2010-08-12 13:16:22 ----D---- C:\rsit
2010-08-11 18:22:42 ----A---- C:\Windows\SysWOW64\schannel.dll
2010-08-11 18:22:36 ----A---- C:\Windows\SysWOW64\ntoskrnl.exe
2010-08-11 18:22:36 ----A---- C:\Windows\SysWOW64\ntkrnlpa.exe
2010-08-11 18:22:24 ----A---- C:\Windows\SysWOW64\mshtml.dll
2010-08-11 18:22:23 ----A---- C:\Windows\SysWOW64\ieframe.dll
2010-08-11 18:22:22 ----A---- C:\Windows\SysWOW64\wininet.dll
2010-08-11 18:22:22 ----A---- C:\Windows\SysWOW64\urlmon.dll
2010-08-11 18:22:22 ----A---- C:\Windows\SysWOW64\mstime.dll
2010-08-11 18:22:22 ----A---- C:\Windows\SysWOW64\msfeedsbs.dll
2010-08-11 18:22:22 ----A---- C:\Windows\SysWOW64\ieui.dll
2010-08-11 18:22:22 ----A---- C:\Windows\SysWOW64\iepeers.dll
2010-08-11 18:22:22 ----A---- C:\Windows\SysWOW64\iedkcs32.dll
2010-08-11 18:22:21 ----A---- C:\Windows\SysWOW64\msfeedssync.exe
2010-08-11 18:22:21 ----A---- C:\Windows\SysWOW64\jsproxy.dll
2010-08-11 18:22:18 ----A---- C:\Windows\SysWOW64\rtutils.dll
2010-08-11 18:22:16 ----A---- C:\Windows\SysWOW64\iccvid.dll
2010-08-11 18:22:12 ----A---- C:\Windows\SysWOW64\msxml3.dll
2010-08-11 04:48:02 ----D---- C:\Users\Annerire Colomba\AppData\Roaming\acccore
2010-08-11 04:47:56 ----D---- C:\ProgramData\AIM
2010-08-11 04:47:45 ----D---- C:\Program Files (x86)\AIM
2010-08-11 04:47:42 ----D---- C:\Program Files (x86)\Common Files\Software Update Utility
2010-08-11 04:47:38 ----D---- C:\Program Files (x86)\Common Files\AOL
2010-08-05 14:56:44 ----RD---- C:\Program Files (x86)\Skype
2010-08-05 14:56:39 ----D---- C:\ProgramData\Skype
2010-08-02 16:45:07 ----A---- C:\Windows\SysWOW64\shell32.dll
2010-07-29 09:38:23 ----SHD---- C:\$RECYCLE.BIN
2010-07-22 00:40:53 ----D---- C:\Users\Annerire Colomba\AppData\Roaming\Vivox
2010-07-15 02:55:23 ----D---- C:\Windows\Pixart
2010-07-15 02:55:23 ----D---- C:\Program Files (x86)\VGA USB Camera
2010-07-15 02:55:23 ----A---- C:\Windows\SysWOW64\SP7302.INI
2010-07-15 02:54:23 ----D---- C:\Users\Annerire Colomba\AppData\Roaming\InstallShield
2010-07-10 21:13:47 ----D---- C:\Users\Annerire Colomba\AppData\Roaming\Systweak
2010-07-10 21:13:47 ----D---- C:\ProgramData\Systweak
2010-07-10 21:13:36 ----D---- C:\Program Files (x86)\Systweak
2010-07-09 21:41:58 ----D---- C:\Users\Annerire Colomba\AppData\Roaming\Trillian
2010-07-09 21:41:12 ----D---- C:\Program Files (x86)\Trillian
2010-07-08 00:47:06 ----D---- C:\Users\Annerire Colomba\AppData\Roaming\OpenOffice.org
2010-07-08 00:38:51 ----D---- C:\Program Files (x86)\Atrinsic
2010-07-06 20:06:45 ----D---- C:\Users\Annerire Colomba\AppData\Roaming\Research In Motion
2010-07-06 20:05:21 ----D---- C:\ProgramData\Research In Motion
2010-07-06 20:05:19 ----D---- C:\Program Files (x86)\Common Files\Roxio Shared
2010-07-06 20:05:13 ----D---- C:\Program Files (x86)\Research In Motion
2010-07-06 20:05:13 ----D---- C:\Program Files (x86)\Common Files\Research In Motion
2010-07-06 19:01:28 ----D---- C:\Users\Annerire Colomba\AppData\Roaming\Thunderbird
2010-07-06 19:00:56 ----D---- C:\Program Files (x86)\Mozilla Thunderbird
2010-06-25 20:18:20 ----D---- C:\537e1d2659a9955b4a15ca22
2010-06-25 20:17:28 ----A---- C:\Windows\SysWOW64\PresentationHostProxy.dll
2010-06-25 20:17:28 ----A---- C:\Windows\SysWOW64\PresentationHost.exe
2010-06-25 20:17:28 ----A---- C:\Windows\SysWOW64\netfxperf.dll
2010-06-25 20:17:28 ----A---- C:\Windows\SysWOW64\mscoree.dll
2010-06-25 20:17:28 ----A---- C:\Windows\SysWOW64\dfshim.dll
2010-06-25 19:52:31 ----A---- C:\Windows\SysWOW64\ntdll.dll
2010-06-25 19:52:27 ----A---- C:\Windows\SysWOW64\CPFilters.dll
2010-06-11 16:50:21 ----A---- C:\Windows\SysWOW64\asycfilt.dll
2010-06-11 16:48:39 ----A---- C:\Windows\SysWOW64\atmlib.dll
2010-06-11 16:48:39 ----A---- C:\Windows\SysWOW64\atmfd.dll
2010-06-11 16:45:36 ----A---- C:\Windows\SysWOW64\deployJava1.dll
2010-06-11 16:45:35 ----A---- C:\Windows\SysWOW64\javaws.exe
2010-06-11 16:45:35 ----A---- C:\Windows\SysWOW64\javaw.exe
2010-06-11 16:45:35 ----A---- C:\Windows\SysWOW64\java.exe
2010-06-11 16:45:12 ----D---- C:\Program Files (x86)\Java
2010-06-01 19:38:57 ----D---- C:\Data Lifeguard NT
2010-06-01 19:09:50 ----D---- C:\Users\Annerire Colomba\AppData\Roaming\WinRAR
2010-05-31 14:24:32 ----D---- C:\Program Files (x86)\The Weather Channel FW
2010-05-25 18:14:45 ----A---- C:\Windows\SysWOW64\tzres.dll
2010-05-16 01:34:19 ----D---- C:\Users\Annerire Colomba\AppData\Roaming\Template
2010-05-15 23:48:42 ----A---- C:\Windows\SysWOW64\D3DX9_42.dll
2010-05-15 23:48:41 ----A---- C:\Windows\SysWOW64\d3dx9_31.dll
2010-05-15 23:47:54 ----D---- C:\Program Files (x86)\Winamp Detect
2010-05-15 23:47:31 ----D---- C:\Program Files (x86)\Common Files\PX Storage Engine
2010-05-15 23:47:26 ----D---- C:\Users\Annerire Colomba\AppData\Roaming\Winamp
2010-05-15 23:47:26 ----D---- C:\Program Files (x86)\Winamp
2010-05-14 19:55:09 ----D---- C:\Users\Annerire Colomba\AppData\Roaming\IMVU
2010-05-14 19:54:41 ----D---- C:\Users\Annerire Colomba\AppData\Roaming\IMVUClient

======List of files/folders modified in the last 3 months======

2010-08-12 13:16:26 ----D---- C:\Windows\Temp
2010-08-12 13:16:23 ----D---- C:\Program Files (x86)
2010-08-12 12:59:16 ----D---- C:\Windows\System32
2010-08-12 12:59:16 ----D---- C:\Windows\inf
2010-08-12 12:54:56 ----D---- C:\Windows
2010-08-12 03:23:47 ----D---- C:\Windows\debug
2010-08-12 02:27:02 ----A---- C:\Windows\wininit.ini
2010-08-12 02:26:42 ----D---- C:\Windows\Prefetch
2010-08-12 02:25:28 ----D---- C:\Windows\SysWOW64
2010-08-12 02:14:56 ----D---- C:\Windows\winsxs
2010-08-12 02:13:15 ----D---- C:\Windows\SysWOW64\migration
2010-08-12 02:13:15 ----D---- C:\Program Files (x86)\Internet Explorer
2010-08-11 21:11:53 ----SHD---- C:\Windows\Installer
2010-08-11 21:11:50 ----D---- C:\Program Files (x86)\Microsoft Works
2010-08-11 21:10:08 ----D---- C:\ProgramData\Microsoft Help
2010-08-11 21:07:06 ----SHD---- C:\System Volume Information
2010-08-11 04:47:56 ----HD---- C:\ProgramData
2010-08-11 04:47:42 ----D---- C:\Program Files (x86)\Common Files
2010-08-01 00:25:58 ----D---- C:\Program Files (x86)\CCleaner
2010-07-29 00:41:48 ----SD---- C:\Users\Annerire Colomba\AppData\Roaming\Microsoft
2010-07-29 00:41:48 ----SD---- C:\ProgramData\Microsoft
2010-07-28 14:31:26 ----SHD---- C:\Recycle Bin
2010-07-23 23:03:55 ----D---- C:\Program Files (x86)\Mozilla Firefox
2010-07-15 02:59:52 ----A---- C:\Windows\win.ini
2010-07-15 02:59:25 ----D---- C:\Windows\twain_32
2010-07-15 02:55:22 ----HD---- C:\Program Files (x86)\InstallShield Installation Information
2010-07-14 21:34:24 ----RSD---- C:\Windows\assembly
2010-07-08 00:43:51 ----RSD---- C:\Windows\Fonts
2010-07-08 00:37:34 ----D---- C:\Windows\Resources
2010-07-06 15:44:01 ----D---- C:\ProgramData\Adobe
2010-07-05 15:47:13 ----D---- C:\Program Files (x86)\Common Files\Adobe
2010-07-05 15:46:48 ----D---- C:\Windows\SysWOW64\en-US
2010-07-05 15:46:48 ----D---- C:\Program Files (x86)\Microsoft.NET
2010-07-05 15:46:47 ----D---- C:\Windows\Microsoft.NET
2010-06-27 12:01:08 ----D---- C:\Windows\AppPatch
2010-06-25 20:17:08 ----D---- C:\Windows\ehome
2010-06-01 19:08:22 ----D---- C:\Program Files
2010-05-30 22:48:24 ----D---- C:\Windows\rescache
2010-05-15 23:48:00 ----D---- C:\Windows\Logs

======List of drivers (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R0 AtiPcie;AMD PCI Express (3GIO) Filter; C:\Windows\system32\DRIVERS\AtiPcie.sys []
R0 rdyboost;ReadyBoost; C:\Windows\System32\drivers\rdyboost.sys []
R0 SymEFA;Symantec Extended File Attributes; C:\Windows\system32\drivers\N360x64\0308000.029\SYMEFA64.SYS []
R1 BHDrvx64;Symantec Heuristics Driver; C:\Windows\System32\Drivers\N360x64\0308000.029\BHDrvx64.sys []
R1 ccHP;Symantec Hash Provider; C:\Windows\System32\Drivers\N360x64\0308000.029\ccHPx64.sys []
R1 eeCtrl;Symantec Eraser Control driver; \??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys [2010-05-28 475696]
R1 IDSVia64;IDSVia64; \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\ipsdefs\20100809.001\IDSvia64.sys [2010-05-28 463408]
R1 SRTSPX;Symantec Real Time Storage Protection (PEL) x64; C:\Windows\system32\drivers\N360x64\0308000.029\SRTSPX64.SYS []
R1 SymIM;Symantec Network Security Intermediate Filter Driver; C:\Windows\system32\DRIVERS\SymIMv.sys []
R1 SYMTDI;Symantec Network Dispatch Driver; C:\Windows\System32\Drivers\N360x64\0308000.029\SYMTDI.SYS []
R1 vwififlt;Virtual WiFi Filter Driver; C:\Windows\system32\DRIVERS\vwififlt.sys []
R3 atikmdag;atikmdag; C:\Windows\system32\DRIVERS\atikmdag.sys []
R3 BCM43XX;Broadcom 802.11 Network Adapter Driver; C:\Windows\system32\DRIVERS\bcmwl664.sys []
R3 EraserUtilRebootDrv;EraserUtilRebootDrv; \??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2010-05-28 132656]
R3 GEARAspiWDM;GEAR ASPI Filter Driver; C:\Windows\system32\DRIVERS\GEARAspiWDM.sys []
R3 IntcAzAudAddService;Service for Realtek HD Audio (WDM); C:\Windows\system32\drivers\RTKVHD64.sys []
R3 L1C;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller (NDIS 6.20); C:\Windows\system32\DRIVERS\L1C62x64.sys []
R3 NAVENG;NAVENG; \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20100812.002\ENG64.SYS [2010-07-13 117808]
R3 NAVEX15;NAVEX15; \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20100812.002\EX64.SYS [2010-07-13 1791536]
R3 RimVSerPort;RIM Virtual Serial Port v2; C:\Windows\system32\DRIVERS\RimSerial_AMD64.sys []
R3 ROOTMODEM;Microsoft Legacy Modem Driver; C:\Windows\System32\Drivers\RootMdm.sys []
R3 SRTSP;Symantec Real Time Storage Protection x64; C:\Windows\System32\Drivers\N360x64\0308000.029\SRTSP64.SYS []
R3 SymEvent;SymEvent; \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS []
R3 SYMFW;Symantec Network Filter Driver; C:\Windows\System32\Drivers\N360x64\0308000.029\SYMFW.SYS []
R3 SYMNDISV;Symantec Network Filter Driver; C:\Windows\System32\Drivers\N360x64\0308000.029\SYMNDISV.SYS []
R3 SynTP;Synaptics TouchPad Driver; C:\Windows\system32\DRIVERS\SynTP.sys []
R3 usbfilter;AMD USB Filter Driver; C:\Windows\system32\DRIVERS\usbfilter.sys []
S3 PAC7302;PAC7302 VGA USB Camera; C:\Windows\system32\DRIVERS\PAC7302.SYS []
S3 pciide;pciide; C:\Windows\system32\DRIVERS\pciide.sys []
S3 RimUsb;BlackBerry Smartphone; C:\Windows\System32\Drivers\RimUsb_AMD64.sys []
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader; C:\Windows\System32\Drivers\RtsUStor.sys []
S3 WinUsb;WinUsb; C:\Windows\system32\DRIVERS\WinUsb.sys []

======List of services (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R2 AMD External Events Utility;AMD External Events Utility; C:\Windows\system32\atiesrxx.exe []
R2 ePowerSvc;Acer ePower Service; C:\Program Files\eMachines\eMachines Power Management\ePowerSvc.exe [2009-09-30 844320]
R2 N360;Norton Security Suite; C:\Program Files (x86)\Norton Security Suite\Engine\3.8.0.41\ccSvcHst.exe [2010-02-22 117640]
S3 odserv;Microsoft Office Diagnostics Service; C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE12\ODSERV.EXE [2008-11-04 441712]
S3 ose;Office Source Engine; C:\Program Files (x86)\Common Files\Microsoft Shared\Source Engine\OSE.EXE [2006-10-26 145184]
S3 WatAdminSvc;@%SystemRoot%\system32\Wat\WatUX.exe,-601; C:\Windows\system32\Wat\WatAdminSvc.exe []

-----------------EOF-----------------

Taking people at face value is way too expensive.

#6 Annerire Colomba

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Posted 12 August 2010 - 12:28 PM

I think I did it right.

Let me know.

Thanks everybody involved.


- Annerire Colomba
Taking people at face value is way too expensive.

#7 suebaby41

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Posted 13 August 2010 - 11:34 AM

I recommend uninstalling Norton and using another antivirus program.

Corine at Security Garden
QUOTE
Recommendation: Replace Norton!

I can no longer find any forgiveness for Symantec. Nor can I recommend any Symantec products. Continue reading to discover what led me to recommend replacing Norton with another security vendor's product.

Generally, an update to a security product is considered a good thing. In this case, it is just the opposite. As evidenced by a thread at dslreports.com, the Symantec announcement reproduced below regarding the latest update of Norton Internet Security and Norton Antivirus to version 16.5 indicates that Symantec has proceeded with their IAC relationship and incorporated Ask in their Norton products.
QUOTE
An update has been released for Norton Internet Security 2009 and Norton AntiVirus 2009. Just like the last patch, we're using new technology. Because of this, we are distributing this patch in a more controlled manner. Some of you may not receive the update as quickly as others. We will post another announcement with more detailed information shortly when deployment is more widespread. In the meanwhile, your patience is appreciated while the patch continues to be distributed.
Cheers,
Tim Lopez
Norton Forums Administrator
Symantec Corporation


If you are not familiar with the issues regarding IAC/Ask there are numerous references in this recent article.

Including Ask is not the full reason why I am so adamantly against Symantec. The other reason is their apparent disregard for the terms of service of Malwarebytes' Anti-malware (MBAM). MBAM is an outstanding anti-malware application that is free for personal use. There is also a full version which unlocks realtime protection, scheduled scanning, and scheduled updating. For consumers and personal use, MBAM is a one-time fee of $24.95.

As seen in the PCMagazine slide presentation included with the article Symantec Support Gone Rogue by Neil J. Rubenking, Symantec has totally disregarded the licensing terms of MBAM, completely ignoring that MBAM is not free for corporate use. Mr. Rubenking reported that
QUOTE
After finishing the scan, the agent offered to run "a scan from the Norton security." He also called it "a deep scan just from a online Norton program."

Low and behold, it was not a Norton program but the free for personal use version of Malwarebytes' Anti-Malware that the Norton representative presented:

Screen capture excerpt copied from the slide Hey, That's Not Norton!.
QUOTE
The "Norton program" turned out to be a free non-Symantec product called MalwareBytes' Anti-Malware. I watched the whole process no Symantec product was involved. Symantec says this should not have happened and won't happen in the future.

Symantec charges $79.99 (USD) for their Norton 360 product and $59.99 for Norton Internet Security 2009. Yet, their products are apparently not good enough to clean a computer and their support resorts to using another vendor's product.

Do you trust Norton products now? I certainly do not. There are many trusted vendors that provide an excellent solution to your computer security needs. Free for personal use antivirus software vendors include Avast! and Avira AntiVir. Both also have subscription versions. Additional solutions include the following:If you are replacing Norton, you may find that the Norton Removal Tool is needed to remove the remnants.

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#8 suebaby41

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Posted 13 August 2010 - 12:02 PM

NOTE: If for some reason you are unable to complete a step(s), skip that step and continue with the rest of the steps. Please describe your problem with the step in your next reply.

Step 1

You may want to print this page. Make sure to work through the fixes in the order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

Step 2

TFC (Temp File Cleaner) will clear out all temp folders for all user accounts (temp, IE temp, java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder. It also cleans out the %systemroot%\temp folder and checks for .tmp files in the %systemdrive% root folder, %systemroot%, and the system32 folder (both 32bit and 64bit on 64bit OSs). It shows the amount removed for each location found (in bytes) and the total removed (in MB). Before running, it will stop Explorer and all other running apps. When finished, if a reboot is required the user must reboot to finish clearing any in-use temp files.

TFC only cleans temp folders. TFC will not clean URL history, prefetch, or cookies. Depending on how often someone cleans their temp folders, their system hardware, and how many accounts are present, it can take anywhere from a few seconds to a minute or more. TFC will completely clear all temp files where other temp file cleaners may fail. TFC requires a reboot immediately after running. Be sure to save any unsaved work before running TFC.
  1. Please download TFC by OldTimer to your desktop.
  2. Open the file and close any other windows.
  3. It will close all programs itself when run; make sure to let it run uninterrupted.
  4. Click the Start button to begin the process. The program should not take long to finish its job.
  5. After it is finished, it should reboot your machine, if not, do this yourself to ensure a complete clean.
Step 3

In normal mode, run an online antivirus check from at least two and preferably three of the following sites
BitDefender
Computer Associates Online Virus Scan
Panda's ActiveScan
Trend Micro Housecall
Windows Live Safety Center Free Online Scan
This scanner from Trend does not require an Active X to run.
  1. Detects and removes malware ( viruses, worms, trojans, etc. )
  2. Detects and removes grayware and spyware
  3. Restores damage caused by malware to your system.
  4. Notifies about vulnerabilities in installed programs and connected network services.
  5. Multi-platform support for: Windows, Linux, Solaris.
  6. Easy-to-use with the Microsoft Internet Explorer and Mozilla Firefox.
When you have completed the scans, if you get a report of files that cant be cleaned / deleted, make a note of the file location of anything that cannot be deleted so you can delete it yourself. Please post that list in your next reply.

Step 4

Please download Spybot-S&D and install Spybot-S&D .
  1. Be sure to UNCHECK TeaTimer when presented with the option to install. You can enable it after you are clean.
  2. Run Spybot-S&D , go to the Menu Bar at the top choose Mode and make certain that "Default mode" has a check mark beside it.
  3. Click the button "Search for Updates".
  4. If any updates are found, install them by placing a check mark next to each one and clicking "Download Updates".
  5. If you encounter any error messages while downloading the updates, manually download them from here.
  6. Click on "Immunize". When it detects what has or has not been blocked, block all remaining items by clicking the green plus sign next to immunize at the top.
  7. Click the button "Check for Problems".
  8. When Spybot-S&D is complete, it will be showing RED entries, bold BLACK entries and GREEN entries in the window.
  9. Make certain there is a check mark beside all of the RED entries ONLY.
  10. Choose "Fix Selected Problems" and allow Spybot-S&D to fix the RED entries.
  11. REBOOT to complete the scan and clear memory.
Note: After Windows loads, Spybot-S&D may run again to clean some files that it could not clean during the prior session. Follow the same procedure.

Step 5

Malwarebytes' Anti-Malware is FREEWARE, however you may upgrade to the PRO version which contains realtime protection, scheduled scanning and updating.
  1. Please download Malwarebytes Anti-Malware (MBAM). Alternate download link
  2. Double-click on Download_mbam-setup.exe to install the application.
  3. When the installation begins, follow the prompts and do not make any changes to default settings.
  4. When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  5. Click Finish.
  6. MBAM will automatically start and you will be asked to update the program before performing scan. If an update is found, the program will automatically update itself.
  7. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from the Malware Bytes Web site. Scroll down the page until you see Latest Database; click Download from GT500.org
  8. Double-click on mbam-rules.exe to install.
  9. On the Scanner tab, make sure the Perform Quick Scan option is selected.
  10. Click on the Scan button.
  11. If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  12. The scan will begin and Scan in progress will show at the top. It may take some time to complete; please be patient.
  13. When the scan is finished, a message box will say "The scan completed successfully.
  14. At the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  15. Make sure that everything is checked, and click Remove Selected.
  16. When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  17. The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  18. Copy and paste the contents of that report in your next reply and exit MBAM.
  19. Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
Step 6
  1. Please download SUPERAntiSpyware (SAS) - SUPERAntiSpyware Free Version For Home Users
  2. Install it and double-click the icon on your desktop to run it.
  3. It will ask if you want to update the program definitions, click Yes.
  4. Under Configuration and Preferences, click the Preferences button.
  5. Click the Scanning Control tab.
  6. Under Scanner Options, make sure the following are checked:
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
    • Please leave the others unchecked.
  7. Click the Close button to leave the control center screen.
  8. On the main screen, under Scan for Harmful Software, click Scan your computer.
  9. On the left, check C:\Fixed Drive.
  10. On the right, under Complete Scan, choose Perform Complete Scan.
  11. Click Next to start the scan. Please be patient while it scans your computer.
  12. After the scan is complete, a summary box will appear. Click OK.
  13. Make sure everything in the white box has a check next to it, then click Next.
  14. It will quarantine what it found and if it asks if you want to reboot, click Yes.
  15. To retrieve the removal information, please do the following:
    • After reboot, double-click the SUPERAntispyware icon on your desktop.
    • Click Preferences. Click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • It will open in your default text editor (such as Notepad/Wordpad).
    • Please highlight everything in the notepad, then right-click and choose Copy.
    • Click Close and Close again to exit the program.
  16. Please post that information with a new HijackThis log.
SUPERAntiSpyware Advice:

CAUTION: SuperAntiSpyware comes with a program called Bootsafe, do not for any reason use this program, if used on an infected computer, it could render it UNBOOTABLE.

Step 7

We need to disconnect your computer from the Internet. By doing this, it prevents any further Internet activity until the removal of malware is complete. You need to make it impossible for viruses, trojan horses, worms and spyware to call for backup once you start to dismantle them. They will continue to infect your computer with new variants while you are connected to the Internet. We also need to prevent hackers from controlling your system and they will try to prevent you from removing the pests they installed on your computer.

Close ALL browser windows (including this one). Exit all processes and items in your System tray.

According to how your computer connects to the Internet, please disconnect your computer from the Internet. Possible means of disconnecting your computer from the Internet include:
  • Physically remove the cable for your broadband Internet service Always On Connection from your computer.
  • Turn your modem off.
  • Disconnect your modem cable from your computer.
  • Turn the device off for Hand-held wireless connections.
  • Some laptops have a switch that will disconnect the laptop from the Internet.
Step 8

During the process of removing malware from your computer, there are times you may need to use specialized fix tools. Certain embedded files that are part of these specialized fix tools may be detected by your antivirus or anti-malware scanner as a RiskTool, Hacking tool, Potentially unwanted tool, a virus or a Trojan when that is not the case.
These tools have been carefully created and tested by security experts so if your antivirus or anti-malware program flags them as malware, then it is a False Positive. Antivirus scanners cannot distinguish between good and malicious use of such programs; therefore, they may alert you or even automatically remove them. In these cases, the removal of these files can have unpredictable results and unintentional results.
To avoid any problems while using a specialized fix tool, it is very important that you temporarily disable your antivirus and/or anti-malware programs before using the specialized fix tool.
When your system has been cleaned, it is important that you enable your security programs to avoid reinfection.
Please disable the following program(s):

SUPERAntiSpyware

We need to disable SUPERAntiSpyware as it may interfere with the fixes that we need to make.
  1. Right click on the icon in your System Tray.
  2. Click Exit
  3. Make sure that the program, SUPERAntiSpyware itself, is also closed/not running.
Step 9

Now we will address the HijackThis fixes.
  1. If you have not already done so, please download Trend Micro - HijackThis.
  2. Double click HJTInstall.exe to begin installation.
  3. Accept the installation location, which by default is C:\Program Files\Trend Micro\HijackThis or click the Browse... button if you want to save it in another location.
  4. Click Install.
  5. A shortcut will be created on your Desktop and HijackThis will run automatically.
  6. Click the button labeled Do a system scan only.
  7. Click the Scan button in the lower left hand corner of the interface and HijackThis will quickly scan your system.
  8. Click in the boxes to the left of the following entries to place check marks (make sure not to miss any):

    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

  9. Close all browsers and other windows except for HijackThis, and click Fix Checked to have HijackThis fix the entries you checked.
Step 10

Optional Fixes is the name that we use for fixes for unnecessary programs that load during startup and run in the background. These programs are not required to start automatically as you can start them manually if you need them. You would be removing the program from your startup but you would not be removing the program itself.

Your computer may be sluggish due to the many programs loading during startup and running in the background that are not necessary. Windows has a facility for starting programs at startup time. Some of these programs are required for your computer and the applications installed on it to run correctly. A good example of such a program is a virus-checking application that must always run, constantly checking for and isolating or removing files with viruses. Other such programs are not strictly required, or are optional. In some cases, you can gain significant performance enhancements by disabling the automatic startup of these programs. In many cases, the functionality offered by the programs is still available by starting the programs manually by, for example, starting the program from the Windows Start->Programs menu. Media players and instant messaging programs often fall into this category. In fact, it is common for many modern software applications, when installed, to add programs at startup that add items to the system tray or shortcut (context) menus in Windows Explorer to provide quick access to the features and functions of these applications. While they may be useful, they do increase boot time and consume system resources. It is advised that you disable these programs so that they do not take up necessary resources or slow the boot time.

Other than ScanRegistry, SystemTray, StateMgr, antivirus program entries, and firewall program entries, very few others need to load and run.

Read the articles below to see if it applies to your computer problem with being slow to respond.
Slow Computer/browser? Check Here First; It May Not Be Malware
What to do if your Computer is running slowly
Help! My computer is slow!
50 Tips for a Super Fast PC
4 Ways to Speed Up Your Computer's Performance
It's not always malware: How to fix the top 10 Internet Explorer issues

If you decide that you want to stop the Optional Fixes in your startup, let me know and I will give you a list with instructions. You would be removing the program from your startup but you would not be removing the program itself.

Step 11

Please download and scan with Dr.Web CureIt. Follow the instructions here for performing a scan in "Safe Mode" .
-- Post the log in your next reply.

Perform an anti-rootkit (ARK) scan with one of the following:Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  1. Disconnect from the Internet or physically unplug your Internet cable connection.
  2. Clean out your temporary files.
  3. Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  4. Temporarily disable your anti-virus and real-time anti-spyware protection.
  5. After starting the scan, do not use the computer until the scan has completed.
  6. When finished, enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.
Note: Not all hidden components detected by ARKs are malicious. It is normal for a Firewall, some Anti-virus and Anti-malware software (ProcessGuard, Prevx1, AVG AS), sandboxes, virtual machines and Host based Intrusion Prevention Systems (HIPS) to hook into the OS kernal/SSDT in order to protect your system. You should not be alarmed if you see any hidden entries created by these software programs after performing a scan.

Step 12

Check to see if you have insecure applications with
Secunia Software Inspector. Secunia Software Inspector:
  1. Detects insecure versions of common/popular programs installed on your computer.
  2. Verifies that all Microsoft patches are applied.
  3. Assists you in updating, patching, and protecting your computer.
  4. Activates additional security features in Sun Java.
  5. Runs through your browser. No installation or download is required.
Step 13

Please run HijackThis in Normal Mode and post a new HijackThis log so I can make sure that all the malware was deleted according to plan.

Please post:
  1. the list of file names and locations for any files that cannot be cleaned / deleted that were reported after you completed the online scans.
  2. the log from MalwareBytes
  3. the log from SUPERAntiSpyware
  4. a new HijackThis log
Please advise me of any problems you still have.

Edited by suebaby41, 13 August 2010 - 12:05 PM.

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#9 suebaby41

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Posted 21 August 2010 - 10:49 AM

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