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Can't go to Google or start yahoo searches


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4 replies to this topic

#1 Kriss11

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Posted 01 August 2010 - 05:12 PM

It all started with an infection of a rogue antivirus program. As I recall it was XP Defender. It disabled my firewall and antivirus, letting who knows what in. I was using Kaspersky at first, then Microsoft Internet Security. I could do a scan with Kaspersky and get it off, but it kept coming back. It got a lot worse with Internet Security. I switched to MalwareBytes, but it kept coming back. Eventually, I couldn't get MalwareBytes to run at all. I coworker told me to run ComboFix. I eventually ran a whole lot of different antivirus programs, like TrendMicro Online tool, SuperAntiSpyware. I now run Avast as my routine antivirus tool with ZoneAlarm as my firewall. All of this got the computer working much better and XP Defender no longer shows up. I run occasional scans with SuperAntiSpyware and MalwareBytes.

The problem I have now is Google and Yahoo keep redirecting searches. Sometimes the computer runs slowly, until I run SuperAntiSpyware. It always finds a lot of Adware. In the past, Google would always open the Sorry page and have me enter a password. Now, Google won't open at all. I also can't perform searches with Yahoo. Bing also won't open. Any help would be much appreciated. Below is my DDS log file.


DDS (Ver_10-03-17.01) - NTFSx86
Run by Compaq_Owner at 16:45:23.84 on Sun 08/01/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1214.654 [GMT -5:00]

AV: avast! Antivirus *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}
AV: Kaspersky Anti-Virus *On-access scanning disabled* (Outdated) {2C4D4BC6-0793-4956-A9F9-E252435469C0}
FW: ZoneAlarm Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\CheckPoint\ZAForceField\ForceField.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Compaq_Owner\My Documents\Downloads\dds (1).scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uURLSearchHooks: ZoneAlarm Toolbar: {66f2e20d-0da8-4c11-a9c8-dd8477b88acd} - c:\program files\zonealarm\tbZone.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: ZoneAlarm Toolbar: {66f2e20d-0da8-4c11-a9c8-dd8477b88acd} - c:\program files\zonealarm\tbZone.dll
BHO: ZoneAlarm Security Engine Registrar: {8a4a36c2-0535-4d2c-bd3d-496cb7eed6e3} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.4.4525.1752\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: ZoneAlarm Security Engine: {ee2ac4e5-b0b0-4ec6-88a9-bca1a32ab107} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll
TB: ZoneAlarm Toolbar: {66f2e20d-0da8-4c11-a9c8-dd8477b88acd} - c:\program files\zonealarm\tbZone.dll
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
uRun: [{F0259671-3341-F3A1-1657-4417C21ED9B3}] "c:\documents and settings\compaq_owner\application data\riifs\beyh.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [tgcmd] "c:\program files\support.com\bin\tgcmd.exe" /server /startmonitor /deaf
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [AlcxMonitor] ALCXMNTR.EXE
mRun: [ATIPTA] "c:\program files\ati technologies\ati control panel\atiptaxx.exe"
mRun: [hpsysdrv] c:\windows\system\hpsysdrv.exe
mRun: [RECGUARD] c:\windows\sminst\RECGUARD.EXE
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Share-to-Web Namespace Daemon] c:\program files\hewlett-packard\hp share-to-web\hpgs2wnd.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [avast5] c:\progra~1\alwils~1\avast5\avastUI.exe /nogui
mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"
mRun: [ISW] "c:\program files\checkpoint\zaforcefield\ForceField.exe" /icon="hidden"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quicke~1.lnk - c:\program files\quicken\bagent.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
Trusted Zone: intuit.com\ttlc
Trusted Zone: turbotax.com
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://a1540.g.akamai.net/7/1540/52/20070501/qtinstall.info.apple.com/qtactivex/qtplugin.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/director/sw_promo.cab
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {3FE16C08-D6A7-4133-84FC-D5BFB4F7D886} - hxxp://www.shockwave.com/content/ricochetlostworlds/sis/ReflexiveWebGameLoader.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://www2.snapfish.com/SnapfishActivia.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1160966047328
DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1239364835781
DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} - hxxps://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} - hxxp://web1.shutterfly.com/downloads/Uploader.cab
DPF: {A9F8D9EC-3D0A-4A60-BD82-FBD64BAD370D} - hxxp://h20264.www2.hp.com/ediags/dd/install/HPDriverDiagnosticsxp2k.cab
DPF: {B1E2B96C-12FE-45E2-BEF1-44A219113CDD} - hxxp://www.superadblocker.com/activex/sabspx.cab
DPF: {C7DB51B4-BCF7-4923-8874-7F1A0DC92277} - hxxp://office.microsoft.com/officeupdate/content/opuc4.cab
DPF: {CAFEEFAC-0015-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_05-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/flashplayer/current/swflash.cab
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
Hosts: 74.125.45.100 4-open-davinci.com
Hosts: 74.125.45.100 securitysoftwarepayments.com
Hosts: 74.125.45.100 privatesecuredpayments.com
Hosts: 74.125.45.100 secure.privatesecuredpayments.com
Hosts: 74.125.45.100 getantivirusplusnow.com

Note: multiple HOSTS entries found. Please refer to Attach.txt

============= SERVICES / DRIVERS ===============

R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2010-5-1 165456]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-4-27 67656]
R1 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2010-5-1 532224]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2010-5-1 17744]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2010-5-1 40384]
R2 ISWKL;ZoneAlarm Toolbar ISWKL;c:\program files\checkpoint\zaforcefield\ISWKL.sys [2009-10-14 26352]
R2 IswSvc;ZoneAlarm Toolbar IswSvc;c:\program files\checkpoint\zaforcefield\ISWSVC.exe [2009-10-14 493032]
R2 vsmon;TrueVector Internet Monitor;c:\windows\system32\zonelabs\vsmon.exe -service --> c:\windows\system32\zonelabs\vsmon.exe -service [?]
R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-5-1 40384]
R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-5-1 40384]
S2 gupdate1c9cb27758fa5e2;Google Update Service (gupdate1c9cb27758fa5e2);c:\program files\google\update\GoogleUpdate.exe [2009-5-2 133104]
S2 mrtRate;mrtRate; [x]
S3 motccgp;Motorola USB Composite Device Driver;c:\windows\system32\drivers\motccgp.sys [2009-8-25 19712]
S3 motccgpfl;MotCcgpFlService;c:\windows\system32\drivers\motccgpfl.sys [2009-8-25 8320]
S3 MotDev;Motorola Inc. USB Device;c:\windows\system32\drivers\motodrv.sys [2009-8-25 42752]
S3 motport;Motorola USB Diagnostic Port;c:\windows\system32\drivers\motport.sys [2009-12-5 23936]

=============== Created Last 30 ================

2010-07-25 15:29:02 3548 ----a-w- c:\windows\system32\tmp.reg
2010-07-25 14:50:54 22486 ----a-w- c:\windows\system32\msu.ico
2010-07-25 14:16:53 0 d-----w- c:\program files\Trend Micro
2010-07-19 00:03:06 38848 ----a-w- c:\windows\avastSS.scr
2010-07-18 22:34:36 0 d-----w- c:\program files\Conduit
2010-07-18 22:34:34 0 d-----w- c:\program files\ZoneAlarm
2010-07-14 03:21:33 744448 ------w- c:\windows\system32\dllcache\helpsvc.exe
2010-07-05 21:47:52 0 d-----w- c:\docume~1\compaq~1\applic~1\Liah

==================== Find3M ====================

2010-07-18 22:34:02 4212 ---ha-w- c:\windows\system32\zllictbl.dat
2010-06-23 18:51:22 1238528 ----a-w- c:\windows\system32\zpeng25.dll
2010-05-05 13:30:57 173056 ----a-w- c:\windows\system32\dllcache\ie4uinit.exe
2006-04-10 02:23:47 774144 ----a-w- c:\program files\RngInterstitial.dll
2006-02-19 19:25:58 22 --sha-w- c:\windows\sminst\HPCD.sys
2008-09-15 03:14:22 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008091420080915\index.dat

============= FINISH: 16:46:19.04 ===============


Attached Files



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#2 suebaby41

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Posted 09 August 2010 - 12:53 PM

Welcome to the BleepingComputer Forums.

Since it has been a few days since you scanned your computer with HijackThis, we will need a new HijackThis log. If you have not already downloaded Random's System Information Tool (RSIT), please download Random's System Information Tool (RSIT) by random/random which includes a HijackThis log and save it to your desktop. If you have RSIT already on your computer, please run it again.
  1. Double click on RSIT.exe to run RSIT.
  2. Click Continue at the disclaimer screen.
  3. Please post the contents of log.txt.
Thank you for your patience.

Please see Preparation Guide for use before posting about your potential Malware problem.

If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped.

Please post your HijackThis log as a reply to this thread and not as an attachment. I am always leery of opening attachments so I always request that HijackThis logs are to be posted as a reply to the thread. I do not think that you are attaching anything scary but others may do so.

While we are working on your HijackThis log, please:
  1. Reply to this thread; do not start another!
  2. Do not make any changes on your computer during the cleaning process or download/add programs on your computer unless instructed to do so.
  3. Do not run any other tool until instructed to do so!
  4. Let me know if any of the links do not work or if any of the tools do not work.
  5. Tell me about problems or symptoms that occur during the fix.
  6. Do not run any other programs or open any other windows while doing a fix.
  7. Ask any questions that you have regarding the fix(es), the infection(s), the performance of your computer, etc.
Thanks.
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#3 Kriss11

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Posted 09 August 2010 - 09:42 PM

I have attached the RSIT log as requested. While I was waiting for a response, I ran the HiJackThis program. It identified many IE redirects. I deleted this and this seems to have solved the problem. I am not sure if the redirects will come back or if the problem is solved.

Thanks

Attached Files



#4 suebaby41

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Posted 10 August 2010 - 01:38 PM

Step 1

Often redirection is caused by a DNS and Hosts file hijack. Flush and restore both.

Clean Hosts File
    * Access folder C:\WINDOWS\SYSTEM32\DRIVERS\ETC in Explorer.
  1. Open file HOSTS in Notepad . Before making changes, do a Save As and save a backup of this file as HOSTS.BAK .
  2. Reopen the HOSTS file.
  3. Delete all entries in this file except for the following and any other entries you are sure have legitimate uses:

    127.0.0.1 localhost
  4. Save the file.
Note: If you use customized Hosts Files such as the mvps hosts file, you will need to download and install it again. Make sure you read the instructions on how to install the hosts file. There is a good tutorial HERE.

Step 2

Flush DNS:
  1. Open up a command prompt Start > Run > "cmd.exe" > OK.
  2. Type in the command ipconfig /flushdns.
Step 3

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.
Please post a new HijackThis log.

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#5 suebaby41

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Posted 15 August 2010 - 09:37 AM

This subject is now closed. If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.
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