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Not getting advertised speed for DSL Pro


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#1 mariol

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Posted 31 July 2010 - 06:07 PM

Hi, i've been using ATT DSL pro which is 3.0 Mbps speed for awhile now and it's not been giving me the results I've wanted. My maximum DL speed is like 150 kb/s and it's usually even less, like 100 kb/s or less. I understand 3.0 Mbps should be around 360 kb/s MAX, i dunno whats wrong.

I use windows XP and a Speedstream 5100 modem with a Linksys router. I connect wired with the desktop and wireless with a laptop. Max is 150 kb/s on both computers... Been going on for half a year. What's the problem? MOdem? Router?

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#2 NpaMA

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Posted 01 August 2010 - 10:41 AM

Your speed will vary depending on where you're downloading from. What speed do you get when running a speed test at http://www.speakeasy.net/speedtest/ ? Choose the server closest to you. And if that shows you're getting less then 1.5mb, run a test to the second closest server. If either one hits over 2mbps, I'd say you're good. If they all score 1.1mbps, or lower then you need to call your ISP.

#3 kennzsniper

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Posted 01 August 2010 - 12:20 PM

Well you are right you download speed should be 1/8 of the advertised speed. In you case its should be 375 Kbps.

Have you checked your download speed when directly connected to the speedstream modem?

You might want to run speedtest and check if indeed you are clocking 3.0 MBps or lower.

In my case my speed is higher that what is advertised by the service provider.
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#4 Wizho

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Posted 01 August 2010 - 02:31 PM

Internet providers usually advertise their speeds with the prefix "up to", that means you will not necessarily download at 3Mb/s all the time.
I have cable internet at 4Mbits and most párt of the time I download at that speed, about 500-520KB/s. Dowload speed will depend on network and/or internet traffic, remote server load, latency, packet loss, etc.

Here's my speed test: http://www.speedtest.net/result/899636889.png

#5 mariol

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Posted 01 August 2010 - 02:48 PM

speedtest says i get 1.35 Mbps DL. I know i wont get up to 3.0, but 1.35 is ridiculous! Less than half what i paid for!

#6 Broni

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Posted 01 August 2010 - 04:03 PM

Did you try different times of the day?
Comcast gives me UP to 15Mbps, but depending on what time of the day I check it, it may range from 5Mbps to 20Mbps.
Also, remember, that all IPS can now legally throttle download speed, depending on traffic.

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#7 mariol

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Posted 01 August 2010 - 05:43 PM

It's been going on for 6 months and i've never gone past 150-160kb/s, ive tried every time of day, it's never past 150.

#8 Broni

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Posted 01 August 2010 - 05:46 PM

We're not talking here about downloading particular file from particular site.
Forget about KB/s.
You'll never win the above fight with your ISP.

What you can win....

Test your speed at http://www.speedtest.net/ at different times of a day and see, if it ever reaches any number close to 3Mbps.
If not, call them.

Edited by Broni, 01 August 2010 - 05:47 PM.

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#9 mariol

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Posted 01 August 2010 - 06:18 PM

i called them up, they told me to buy a 2wire router, they said my speedstream 5100 was the problem...

#10 Broni

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Posted 01 August 2010 - 06:31 PM

OK then...?

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#11 Wizho

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Posted 02 August 2010 - 12:55 PM

Try testing your connectin on less-popular speed test sites:

http://testmy.net/
http://myspeed.visualware.com/
http://www.dslreports.com/stest
http://www.ip-adress.com/speedtest/

If all of them still measure the same speed, then you've got a problem there.

#12 Jaguar45

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Posted 03 August 2010 - 02:41 AM

Don't buy a 2Wire, those things are terrible. Your 5100 is capable of far greater speeds than 3Mbps, the rep was just trying to make a sale.

#13 kennzsniper

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Posted 03 August 2010 - 06:09 AM

1.35 MB. Well, that is why you are getting 150 Kbps downloads speeds.

You should ask if your account was capped or perhaps they need to relocated you DSL port to another.

You might want to ask how long the estimate cable run is from your home to the central office in your area. The farther you are the less speed you will get.
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