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browser redirect virus


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#1 turnertrends

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Posted 31 July 2010 - 05:50 PM

I have managed to pick up a virus that has spread to all 5 of my computers. It takes over my browser (IE or Fireffox) and redirects me to other search sites or other product sites that are similar to my search but not the site I clicked on. I read several posts on this site that are of a similar nature. I have purchased and downloaded several malware and anti-virus products. All to no avail. I have reinstalled Windows 7 and now it appears to be worse. Please help. I am loath to reformat my computers as rebuilding them will be a nightmare when it comes to the drivers.

PLEASE HELP!!

Below are the steps to recreate the problem:

1. Run IE 8
2. Google is the search provider, but Bing does the same thing.
3. I have removed all search providers for IE except Google.
4. I search on "iphone 4 composite cases"
5. The top sponsored link, in this example, is att.com. I click on that link.
6. I am immediately taken to http://www.att.com/wireless/iphone/?WT.srch=1, which looks like the search is working.
7. I click on the back arrow for IE. It takes me back to the original search results.
8. I click on the 2nd sponsored link, "www.HDAccessory.com". ... googleservices... pops into the address bar and then a website that i do not want comes up: http://www.skinit.com/
9. I click the back arrow and googleleadservices pops into the address bar and I am taken to http://track.tester-rewards.com/... where I am prompted to enter my email address to get a free iPhone 4. I press the back arrow again. A dialog screen pops up asking me if I am sure I want to navigate away from this page? It says, "WAIT! Before you leave, CLICK CANCEL for a your FREE DELL LAPTOP! and some more garbage... then "CLICK CANCEL BELOW"... Cancel keeps me on the page and clicking OK redisplays the popup.
10. I keep clicking the x in the upper right and am taken to another site where I finally can get the browser to exit completely.
11. Using the back arrow only takes me to more redirect locations.

Edited by turnertrends, 31 July 2010 - 06:58 PM.


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#2 boopme

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Posted 31 July 2010 - 07:16 PM

This malware may actually be in your Router....
Please download Malwarebytes' Anti-Malware from Here or Here

Next disconnect your system from the internet, and your router, then…

Double Click mbam-setup.exe to install the application.
  • Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.



Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds). If you don’t know the router's default password, you can look it up HERE

However, if there are other Zlob-infected machines using the same router, they will need to be cleared with the above steps before resetting the router. Otherwise, the malware will simply go back and change the router's DNS settings. You also need to reconfigure any security settings you had in place prior to the reset. Check out this site here for video tutorials on how to properly configure your router's encryption and security settings. You may also need to consult with your Internet service provider to find out which DNS servers your network should be using.

Once you have ran Malwarebytes' Anti-Malware on the infected system, and reset the router to its default configuration you can reconnect to the internet, and router. Then return to this site to post your logs.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 turnertrends

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Posted 01 August 2010 - 05:09 PM

Great work, boopme! THANK YOU!!!!

2 of the 5 computers had a virus. Once I followed all your steps, the problem was solved. One interesting note... my router would not reinstall after being re-set. I have no idea if that was coincindental or not. It was under warranty, so I picked up a new one at Frye's.

The log for one machine is below...

I do have another question, as a follow-up...

I am a very experienced computer user, but I never considered the possibility of a virus on my router. Will Microsoft Security Essentials keep that kind of virus from getting picked up again? What could I have done to pick up the infection in the first place? Do you recommend a strategy or product to use that should keep this from happening again?

Thank you , so much!!

Mike
----------------------------------------------------
XP-Computer
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

7/31/2010 8:17:35 PM
mbam-log-2010-07-31 (20-17-35).txt

Scan type: Quick scan
Objects scanned: 137626
Time elapsed: 16 minute(s), 6 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CLASSES_ROOT\scrfile\shell\open\command\(default) (Broken.OpenCommand) -> Bad: (NOTEPAD.EXE %1) Good: ("%1" /S) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\regfile\shell\open\command\(default) (Broken.OpenCommand) -> Bad: (NOTEPAD.EXE %1) Good: (regedit.exe "%1") -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 boopme

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Posted 01 August 2010 - 09:12 PM

This is good , we need to Update MBAM... It's at version 4373,your at Database version: 4052, but hopefully we can do this after all the other was done,
Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 turnertrends

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Posted 02 August 2010 - 11:16 AM

Here is the log after the update:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4381

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

8/2/2010 10:56:19 AM
mbam-log-2010-08-02 (10-56-19).txt

Scan type: Quick scan
Objects scanned: 126688
Time elapsed: 5 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 boopme

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Posted 02 August 2010 - 02:17 PM

So things are good here now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 turnertrends

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Posted 02 August 2010 - 06:00 PM

Yes, thank you boopme!!

You saved me untold hours of work. I just wish I had gone to you guys in the beginning.

What an amazing service you provide!

#8 boopme

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Posted 02 August 2010 - 08:12 PM

Thanks and you're welcome.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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