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Dell Laptop will not boot


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12 replies to this topic

#1 ropeadope8

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Posted 31 July 2010 - 04:56 PM

I was recently infected with the Malware Doctor virus. I thought that I had cleaned it up properly using the guides here (thanks!). However, I decided to run Spyware doctor to see what else was floating around on it and discovered a couple of things. I was able to run a dds scan. I then downloaded gmer to get a log for that. All of a sudden my computer reources went to 100% and the computer froze up. I was forced to one-finger salute. :thumbsup: Now when I try to power it up, I get the windows screen, I hear the cd-rom drive click and then my monitor just displays black. I can't hear the hard drive spin or anything. The only indicator lights are power and blue tooth. Any suggestions?

Thanks
Matt Roper

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#2 hamluis

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Posted 31 July 2010 - 05:53 PM

If you have a DDS log, you can post it and your summary at the appropriate BC malware forum.

As a preliminary to doing so, I urge you to read and follow the suggestions at Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/.

Once that is done, post your log and concise summary at BC Virus, Trojan, Spyware, and Malware Removal Logs - http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/.

Please be patient, as there are an increasing number of personnel who seem to be in situations similar to yours. Last time I checked, the backlog was running about 5-6 days, so please do not anticipate assistance right away.

Good luck :thumbsup:.

Louis

#3 ropeadope8

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Posted 31 July 2010 - 05:56 PM

I was unable to back up the dds log before the lap top crashed. So I now have no way of recovering that log since I cannot see the screen.

#4 hamluis

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Posted 31 July 2010 - 06:03 PM

You can remove your hard drive...and temporarily attach it to a known good working system (with adequate protection, of course) and then remove the log or other data files.

Can you boot into safe mode?

Have you tried running the Dell Diagnostics package on your system...to see if the system is not at fault?

Dell Documentation, Dell Diagnostics

Louis

Edited by hamluis, 31 July 2010 - 06:04 PM.


#5 ropeadope8

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Posted 31 July 2010 - 06:21 PM

I'm not quite sure how to get it to boot in safe mode. I thought you could hit the F2 key, but the Windows XP launch screen is up there so quickly that I don't have time to read the to options it gives me before the screen goes dark. Basically, I power up, see XP screen (load bar shoots across), then screen goes dark and there are no other indicators that the computer was running. I noticed when all of this happened that the laptop was running hot. So I have powered off in hopes of letting it cool down. If you could give me a URL that points me to booting in Safe Mode, I will try that out ASAP!

Thanks for your help.

Matt

#6 abauw

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Posted 31 July 2010 - 06:52 PM

its F8 that must you press not F2...
F2 usually use for enter BIOS setting (just for some mainboard)...

here are some tutorial with pics...
http://pcsupport.about.com/od/fixtheproble.../safemodexp.htm

dont forget...there are 7 step (pages)...so dont forget click next...

Edited by abauw, 31 July 2010 - 07:00 PM.

:guitar: Take me to a place where time is frozen
You don't have to close your eyes to dream :busy:
You can find escape inside this moment :smash:
And I will follow  :whistle:


#7 hamluis

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Posted 31 July 2010 - 07:24 PM

Can do, easily :thumbsup:.

How to start Windows in Safe Mode - http://www.bleepingcomputer.com/tutorials/...#force_safemode

F2 may be the key to enter your BIOS, also known as Setup, on Dells.

Louis

#8 ropeadope8

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Posted 31 July 2010 - 07:27 PM

I was able to get into Safe Mode, but it did not make it all the way. I selected Safe Mode with Networking and here is what I got to before it locked up:

multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\ntoskrnl.exe
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\hal.dll
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\KDCOM.DLL
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\BOOTVID.dll
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\config\system
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\c_1252.nls
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\c_437.nls
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\l_intl.nls
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\FONTS\vgaoem.fon
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\AppPatch\drvmain.sdb
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\drivers\fltmgr.sys
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\DRIVERS\ACPI.sys
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\DRIVERS\WMILIB.SYS
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\DRIVERS\pci\sys
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\DRIVERS\isapnp.sys

I am powering down the laptop again, until I here from someone.

At least the monitor on the laptop has not gone out. Now I'm starting to worry that the hard drive may be fried. :thumbsup:
Again thanks for the help everyone!

#9 hamluis

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Posted 31 July 2010 - 07:41 PM

Next time...just try safe mode (no networking).

I also suggest running the Dell Diagnostics...or trying to do such.

Louis

Edited by hamluis, 31 July 2010 - 07:42 PM.


#10 abauw

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Posted 31 July 2010 - 07:45 PM

if you see that multidisk blablabla...
thats mean your hardrive not fried at this time....maybe later....lets hope thats hardrive alive for a couple of years again :thumbsup:

:guitar: Take me to a place where time is frozen
You don't have to close your eyes to dream :busy:
You can find escape inside this moment :smash:
And I will follow  :whistle:


#11 ropeadope8

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Posted 31 July 2010 - 07:53 PM

Just tried Safe Mode again. Got to the exact same point before it locked up.

multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\ntoskrnl.exe
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\hal.dll
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\KDCOM.DLL
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\BOOTVID.dll
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\config\system
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\c_1252.nls
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\c_437.nls
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\l_intl.nls
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\FONTS\vgaoem.fon
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\AppPatch\drvmain.sdb
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\drivers\fltmgr.sys
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\DRIVERS\ACPI.sys
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\DRIVERS\WMILIB.SYS
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\DRIVERS\pci\sys
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\DRIVERS\isapnp.sys


I have noticed, that I don't have to hold down the power button that long for it to shutdown. I can tap it and it turns off immediately. Just thought I would include what I am observing.

#12 hamluis

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Posted 31 July 2010 - 08:18 PM

Hmmm...seems likely due to malware problems, from what I read.

I will now move your thread to our Am I Infected forum.

From this point on, follow the directions of a BC Moderator or a member of the BC Malware Team.

They will assist you :thumbsup:.

Louis

#13 ropeadope8

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Posted 31 July 2010 - 10:47 PM

Should I repost there, or will someone be contacting me?




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