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Can't Access Internet


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3 replies to this topic

#1 Jimmyb30

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Posted 31 July 2010 - 03:58 PM

Hi,

I'm running Win XP SP 3 on a desktop. It got infected with a nasty Virus that I finally got rid of with Superantispyware.
Now I find that I can't connect to the Internet, even though the Local Area Connection is showing that it's connected. I use RoadRunner as my ISP, and called them to check everything. The Tech said that she could actually detect the Modem working. She rebuilt the TCP/IP, etc. then said there was nothing more she could do. A tech actually came by the house and said the Modem was working properly, which I know it does, because I can connect with my Toshiba Laptop. I've tried everything that I've seen on the Internet with no avail, i.e, checking to make sure IE isn't in the offline mode.

I'm wondering if there's something left of the virus in the desktop, as the laptop has no problem, which I think rules out the modem as a problem.

Thanks for any help!

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#2 boopme

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Posted 31 July 2010 - 04:35 PM

Try this--open control, internet options, connections tab, lan settings, uncheck the box next to "use proxy...."
OR
Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.



If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.
***
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine..
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#3 Jimmyb30

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Posted 31 July 2010 - 08:25 PM

Thanks for your quick reply. I've already run every Malware program that I can find, including MalwareBytes. Also have rebuilt the Winsock and TCP/IP (with the help of the Tech at Road Runner. The Network Connection looks perfectly normal, and, as I said, the TW tech said she could see that my Modem was trying very hard to work (whatever that means.) This is one of the strangest problems I've ever run across!'

I'm hoping to not have to re-install WnXP.

Thanks again -- any other thoughts?

#4 boopme

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Posted 31 July 2010 - 08:44 PM

Ok, then this sounds like a question to post in Networking or Internal hardware,where they can look for specifics that I do not know.
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