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emachine laptop bsod always


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#1 lefty11

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Posted 31 July 2010 - 01:40 PM

Hi,

not sure if this is right but here we go. I have a emachine 620 laptop AMD 2650e 1.60 GHz processor

installed RAM 2.00 GB

32 bit windows 7 home premium os. i upgraded from vista thought it might stop the blue screens.

Pretty much everytime I watch any video, netflix, tvshows, it blue screens me out after a while. or it will continue to run and when I shut down the BSOD comes up.

any help will be really appreciated. I am a junior pc tech so i understand a bit. but I have been having this same problem since the day i got it in 2008. By the way the BSOD is always a different set of numbers and words I had windows look at it and they said no problems.

Thanks for any help

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#2 MrBruce1959

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Posted 31 July 2010 - 02:27 PM

Download BlueScreenView http://nirsoft.net/utils/blue_screen_view.html
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.


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#3 lefty11

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Posted 31 July 2010 - 03:26 PM

I ran it but i got nothing I think I may have changed a setting a while back where it does not save those any longer so it would not autostart up after a crash any other suggestions I know they gotta be somewhere cause we are working on 2 years here?

#4 abauw

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Posted 31 July 2010 - 03:28 PM

try open C:\Windows\Minidump
does any file on minidump folder???

:guitar: Take me to a place where time is frozen
You don't have to close your eyes to dream :busy:
You can find escape inside this moment :smash:
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#5 lefty11

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Posted 31 July 2010 - 10:03 PM

hi,

i had to create the minidump in the registry so all i got so far is this:==================================================
Dump File : 073110-32838-01.dmp
Crash Time : 7/31/2010 8:16:13 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 0x00000020
Parameter 2 : 0x9aa56b18
Parameter 3 : 0x9aa56b98
Parameter 4 : 0x0a100223
Caused By Driver : halmacpi.dll
Caused By Address : halmacpi.dll+392d
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\073110-32838-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 7600
==================================================

anything from that?

#6 abauw

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Posted 01 August 2010 - 07:48 PM

are you use show Hidden and System files in Windows Explorer???
if not please change your folder option and uncheck show hidden and system files...
and try to open C:\Minidump
if no log file in there...please dont use any cleaner/registry software...dont use disk clean up too...
and please check does Write debugging information is check or not...
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System.
3. Click the Advanced tab, and then click Settings under Startup and Recovery.
4. In the Write debugging information list, click Small memory dump (64k).

and please tell what you mean with create the minidump in registry and please do not do it again for a while...

Edited by abauw, 01 August 2010 - 07:48 PM.

:guitar: Take me to a place where time is frozen
You don't have to close your eyes to dream :busy:
You can find escape inside this moment :smash:
And I will follow  :whistle:


#7 lefty11

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Posted 01 August 2010 - 08:42 PM

I am at work now I will be home in a few hours and check that stuff. Thanks a million I will post when i get home to the laptop.

#8 lefty11

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Posted 01 August 2010 - 11:47 PM

okay I did that my only option for small memory dump was 128k I had to choose that I also checked write an event to system log.

I will run the blue screen view tomorrow and post. thanks for your assistance tonight and hopefully we can get to the reason and repair

thanks again I will post tomorrow

#9 lefty11

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Posted 05 August 2010 - 08:17 PM

==================================================
Dump File : 080510-32931-01.dmp
Crash Time : 8/5/2010 9:10:05 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8fce0f58
Parameter 3 : 0x8a16673c
Parameter 4 : 0x00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+c2f58
File Description : ATI Radeon Kernel Mode Driver
Product Name : ATI Radeon Family
Company : ATI Technologies Inc.
File Version : 7.01.01.798
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\080510-32931-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 080510-29530-01.dmp
Crash Time : 8/5/2010 8:06:53 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8343fe0e
Parameter 3 : 0x9ad7f7fc
Parameter 4 : 0x00000000
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+7f5d
File Description : DirectX Graphics MMS
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\080510-29530-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 7600
==================================================

#10 MrBruce1959

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Posted 05 August 2010 - 08:43 PM

Your crash is related to your video driver as indicated below.

File Description : ATI Radeon Kernel Mode Driver
Product Name : ATI Radeon Family
Company : ATI Technologies Inc.
File Version : 7.01.01.798

What exactly do you have for a video card? I know its an ATI brand, but what model number is it?

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#11 lefty11

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Posted 06 August 2010 - 12:02 AM

ATI rADEON X1250 INTEGRATED WITH MOTHERBOARD i think.
thelaptop is emachine d620

Edited by lefty11, 06 August 2010 - 12:03 AM.


#12 MrBruce1959

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Posted 06 August 2010 - 11:41 AM

Go to this link for eMachines support. http://www.emachines.com/support/drivers.html choose notebook, then D series from the list, then D620. (sorry I can not link you directly, web site does not allow that)

Once you have these selected you should see a list of downloads for your D620 Notebook, look for VGA next to it is ATI VGA, it should show version number 8.512. Click the green down button at the left side of this driver to download this version. You should get a download box to download the zip file, save it to your desktop and extract it to another folder on your desktop.

Uninstall the 7.01.01.798 version of your video driver by going to device manager.

Restart your computer, you should now have standard video resolution on the screen, go back to device manager and right click your VGA and choose update video driver and point it to your folder you unzipped your VGA drivers to. Allow the drivers to install and restart.

Please let us know if this fixed your problem.

Bruce.

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#13 dc3

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Posted 06 August 2010 - 11:47 AM

If the video card is integrated with the motherboard then there should be native drivers that can be reinstalled.

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#14 lefty11

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Posted 06 August 2010 - 11:09 PM

I installed the driver version number 8.512. and uninstalled the other one. I hope it helps. If not would I have to use my recovery discs to get the native drivers. the would I be back to vista the original OS? then do my windows 7 upgrade.

Thank you guys for the assistance so far.

#15 lefty11

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Posted 07 August 2010 - 12:10 AM

just happend after i followed insructions put netflix on pause for a minute and wham BSOD here are the log with the newest one


==================================================
Dump File : 080710-34819-01.dmp
Crash Time : 8/7/2010 1:04:17 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x97549d28
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x8341571e
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+3dd8
File Description : NDIS 6.20 driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\080710-34819-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 080510-32931-01.dmp
Crash Time : 8/5/2010 9:10:05 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8fce0f58
Parameter 3 : 0x8a16673c
Parameter 4 : 0x00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+c2f58
File Description : ATI Radeon Kernel Mode Driver
Product Name : ATI Radeon Family
Company : ATI Technologies Inc.
File Version : 7.01.01.798
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\080510-32931-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 080510-29530-01.dmp
Crash Time : 8/5/2010 8:06:53 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8343fe0e
Parameter 3 : 0x9ad7f7fc
Parameter 4 : 0x00000000
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+7f5d
File Description : DirectX Graphics MMS
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\080510-29530-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 7600
==================================================




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