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Antivir solution pro problem (followed tutorial)


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6 replies to this topic

#1 Insaneman1731

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Posted 31 July 2010 - 12:06 AM

I ran malewarebytes in safe mode and it found one infection. I deleted it, restarted in regular mode and its still there. Im thinking maybe because I haven't updated malewarebytes in a while? Thanks for the help.

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#2 Insaneman1731

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Posted 31 July 2010 - 02:37 PM

Anyone?

#3 Starbuck

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Posted 31 July 2010 - 03:04 PM

Hi Insaneman1731,

Last MBAM database version is 4375.

Please update MBAM and run another scan:
Start MBAM
Click on the Update tab

Posted Image

Click Check for Updates

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If it says that MBAM needs to close to update it... let it close and then restart.
Then click the Scan button.

Don't forget:

  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Please post the report here in your next reply.

Thanks.

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#4 Insaneman1731

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Posted 31 July 2010 - 05:04 PM

When i download mbam on another computer than put it on the infected one, is that going to be the most updated one? if not how do you update it then still get the .exe to the infected computer?

#5 Starbuck

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Posted 31 July 2010 - 05:30 PM

you can install and update MBAM that way.
what operating systems are the 2 computers running?

i need the OS of the infected system and the good one to tell you how to do it.

Edited by Starbuck, 31 July 2010 - 05:31 PM.

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#6 Insaneman1731

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Posted 01 August 2010 - 03:44 PM

I have database version 4035 and version 1.46. Hopefully it will pick up the virus? If not I downloaded mbam from vista and the infected computer is xp

Edited by Insaneman1731, 01 August 2010 - 03:59 PM.


#7 Starbuck

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Posted 01 August 2010 - 05:22 PM

Hi Insaneman1731,

Try this and see if this works for you:

From the Clean computer...
Please download Malwarebytes Anti-Malware Rules and save it to your desktop.
Now transfer this program to the infected computer by using a usb stick or cd.
Transfer it the infected computer 'desktop'
Then double click on the icon to install the latest rules.

Then perform a new Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) may prevent MBAM from removing all the malware.
When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

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