Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

"Access Denied" in msconfig--what this means?


  • Please log in to reply
8 replies to this topic

#1 Number_6

Number_6

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Local time:07:22 PM

Posted 30 July 2010 - 08:08 AM

Using msconfig on my XP Pro Dell (home) desktop, I get the following error message: "An access denied error was returned while attempting to change [prevent from starting up] a service. You may need to log on using an Admin account to make the specified change."

Can someone tell me why I get this message, and how to get around it?

I'm logged on as a user, but the user account is shown as Computer Administrator. (This is a used machine I bought from someone.)

Thanks.

BC AdBot (Login to Remove)

 


#2 joseibarra

joseibarra

  • Members
  • 1,083 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Downstairs
  • Local time:07:22 PM

Posted 30 July 2010 - 09:05 AM

See if this applies to your environment:

Trying to change something in msconfig you get access denied error (but the change works):

An Access Denied error was returned while attempting to change a service. You may need to log on using an Administrator account to make the specified changes.

If you have an HP printer installed, the problem is most likely the HPZ12 service.

The msconfig changes seem to work, but the error message is annoying.

There is a possibility you will lose communications with your HP printer if you want to prevent the error message. This may not be a problem if you don't care about the communications or never use those HP features.

You can also live with the message, knowing the changes really worked or ask HP and they will usually suggest reinstalling Windows.

Depending on your comfort level with making system changes, here are two solutions.

http://www.ehow.com/how_4531999_fix-access...rror-using.html

http://pchell.com/support/msconfig_access_denied_error.shtml

Before making registry changes, backup your registry with this popular free and easy to use tool:

http://www.snapfiles.com/get/erunt.html

The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.


#3 Number_6

Number_6
  • Topic Starter

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Local time:07:22 PM

Posted 30 July 2010 - 10:46 AM

Thanks for your reply, José. I checked out the 2 URLs you gave, and both refer to a driver called HPZ12, for an HP printer. I do in fact have 2 HP printers installed on this computer, but I could not find any reference in the registry to any of the registry entries that the eHow and PCHell links list.

Any further ideas?

#4 joseibarra

joseibarra

  • Members
  • 1,083 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Downstairs
  • Local time:07:22 PM

Posted 30 July 2010 - 02:00 PM

Well, dang it :flowers: . I'm sorry, but I have to say it... Are you sure?

Of course you are :trumpet:

There is one more idea in my list just under my HPZ12 idea that applies if you have any Norton products installed (I don't so I can't try it).

http://community.norton.com/t5/Norton-Inte...NIS/td-p/151164

Does that sound like your system?

The msconfig changes work still, right?

If I can't blame HP, I'l blame Norton :thumbsup: .

I am full of emoticons today.

The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.


#5 Number_6

Number_6
  • Topic Starter

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Local time:07:22 PM

Posted 30 July 2010 - 05:29 PM

The changes I try to make do *not* take effect--regardless of whether I use msconfig, services.msc, or some other software I have (e.g. StartupCop, published years ago by Ziff Davis). And the situations described at that URL do not describe my system.

Fortunately, there is an obvious work-around for most of the changes I want to make: I just bring up the Windows Task manger (ctl-alt-delete) and END the process in question.

However, my background and training in IT (from, ahem, a few years ago) is that you always try to track down anomalies and find out the reasons for them, so I'd sure like to know the reason that I can't use msconfig or etc.

#6 Queen-Evie

Queen-Evie

    Official Bleepin' G.R.I.T.S. (and proud of it)


  • Staff Emeritus
  • 16,485 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:My own little corner of the universe (somewhere in Alabama). It's OK, they know me here
  • Local time:06:22 PM

Posted 30 July 2010 - 05:39 PM

There is a known issue with HP printers that will cause the error message you describe.

Click OK in the access denied box. The box should close. Hit OK in msconfig, if you get another access denied message, once again click OK. You will be asked if you want to reboot now or exit without rebooting. Reboot your computer-the changes you made will "stick".


edited out the link I use, it's already been posted by joseibarra

Edited by Queen-Evie, 30 July 2010 - 05:45 PM.


#7 joseibarra

joseibarra

  • Members
  • 1,083 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Downstairs
  • Local time:07:22 PM

Posted 30 July 2010 - 05:49 PM

That's all I have in my notes about that, but somebody else may have some other ideas and I would like to hear about them.

msconfig is not a startup manager of course - it is a troubleshooting tool, but it should work. Something is provoking it.

It sounds very annoying and I would be compelled to fix it.

There are lots of other startup managers though, and I am not necessarily a recommender, but this one looks interesting:

http://www.snapfiles.com/get/starter.html

Some folks like CCleaner:

CCleaner will let you manage most Startup items and also do some other cleanup oriented operations:

http://www.ccleaner.com/

A more revealing startup analyzer is Autoruns which will allow manipulation of all areas of startups and does not actually install anything:

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx

Autoruns is a little intimidating at first with all the information, but just take your time!

The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.


#8 Number_6

Number_6
  • Topic Starter

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Local time:07:22 PM

Posted 03 August 2010 - 12:30 PM

I use CCleaner, eUsing, and Registry First Aid, and I think all are top-quality products.

I have a suspicion that the problem lies somewhere in a registry entry.

#9 hamluis

hamluis

    Moderator


  • Moderator
  • 55,245 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:06:22 PM

Posted 03 August 2010 - 01:20 PM

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:

• Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.

• Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.

• Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.

• Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.

• The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.

IMO, the following are worth reading:

Why I don’t use registry cleaners - http://www.edbott.com/weblog/?p=643

Should I Use A Registry Cleaner - http://aumha.net/viewtopic.php?t=28099

Louis




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users