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malware removed, but computer is still not right


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#1 swebb32_99

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Posted 30 July 2010 - 06:38 AM

I recently had some malware removed from a friend's laptop, http://www.bleepingcomputer.com/forums/t/332708/possible-remaining-infection/. The remaining issues are as follows:
1. When it boots, it tries to run chkdsk, but it is immediately cancelled.
2. In about 1 out of 3 starts, the computer will run extremely slow.
3. No matter the settings, the screen saver will not work.

Any ideas?

Thanks.

Edited by hamluis, 30 July 2010 - 08:22 PM.
Moved from XP forum to Am I Infected ~ Hamluis.


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#2 hamluis

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Posted 30 July 2010 - 08:33 AM

After the system has successfully booted, I would run chkdsk /r.

Start/Run...type chkdsk /r and hit Enter.

Type y in new screen and hit Enter.

Reboot the system.

The chkdsk /r should run...if any errors appear onscreen or the command is stopped for any reason...write down displayed message.

If chkdsk /r completes, the system should then boot into XP.

Louis

#3 swebb32_99

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Posted 30 July 2010 - 08:44 AM

will do. thanks.

#4 swebb32_99

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Posted 30 July 2010 - 08:08 PM

No luck. I got this message at shutdown, 'NEW47.tmp.exe - DLL failed to initialize'. On the restart, the disk check was canceled twice automatically.

#5 swebb32_99

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Posted 03 August 2010 - 04:02 PM

Any other suggestions?

#6 PaulB777

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Posted 28 August 2010 - 05:25 PM

will do. thanks.


Hi, I have a friend with the same Dell 1501 laptop and it also does the
cancel at startup when trying to run check disk. I've backed the system up
and am thinking of reformatting the drive and then doing a restore just to
see if something is strange with the drive .... not sure what else to do.

This system worked well for several years but has recently needed the disk
drive replaced twice within a year. I think it is probably due to her using it
on the couch and leaving it with the air flow restricted.

Did you find a solution?

#7 swebb32_99

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Posted 30 August 2010 - 07:37 AM

Did you find a solution?


I ended up re-installing the OS.

#8 PaulB777

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Posted 30 August 2010 - 08:05 AM

Did you find a solution?


I ended up re-installing the OS.


I happen to have an image of a fresh install also so that would be easy for me to do also.

I'm thinking of running the Western Digital disk diag first just to see if it finds anything.

#9 swebb32_99

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Posted 30 August 2010 - 08:51 AM

I was doing this for a friend and I had already had the laptop for about a month getting rid of the virus/malware. In the end, I just made an image of the hard drive and did a fresh install. Afterward I added the pictures, music, etc back. Everything has been working fine so far.




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