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Blue Screen Error, Need Help Immediately


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#1 HijackGolem

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Posted 29 July 2010 - 11:26 PM

My Acer AMD Athlon runs on Windows XP 64-bit Professional. This time, upon start-up, by the time I'm ready to click on Internet Explorer, an annoying Blue Screen of Death appears almost immediately. The only information it gives me is the usual:

PAGE_FAULT_IN_NON_PAGED_AREA

Along with STOP: 0x00000050, 0x96D165AE, 0x00000000, 0x8053CC12, 0x00000000
It also mentioned if the problem persists, to disable BIOS memory such as caching or shadowing, which I don't have the best knowledge of.

It had happened a few times before about a week ago, but had said it was an error while searching for ati3duag.dll. It didn't appear this time.

I then entered Safe Mode with Networking via F8.

I have done multiple scans with these following programs and registry analysis, then restarting, but the Blue Screen problem persists with the same information.

I currently use AVG 9.0, CCleaner, and Malwarebyte's Anti-Malware. I've tried to find a better free registry tweaker/cleaner, as CCleaner is mediocre and doesn't work deep enough to discover the problem.

I recently defragmented my sytem, searched for any stray .dll's and suspicious registry misplacements/strews. After one more restart, the same information appeared, but at a later interval.

A start-up proccess is quite suspicious and it might have to do with the Blue Screen, which still may remedy the problem if i disable it.

I'd appreciate if someone could reply soon, as my other searches haven't helped.

Thank You.

Edited by HijackGolem, 30 July 2010 - 12:27 AM.


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#2 Broni

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Posted 30 July 2010 - 12:11 AM

Registry cleaners are not recommended and using them may only add to your issues. Here is why: http://miekiemoes.blogspot.com/2008/02/reg...weaking_13.html

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#3 HijackGolem

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Posted 30 July 2010 - 12:38 AM

==================================================
Dump File : Mini072910-01.dmp
Crash Time : 7/29/2010 11:02:24 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x10000050
Parameter 1 : 0x96d165ae
Parameter 2 : 0x00000000
Parameter 3 : 0x8053cc12
Parameter 4 : 0x00000000
Caused By Driver : AVGIDSDriver.sys
Caused By Address : AVGIDSDriver.sys+11aa8
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini072910-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

#4 Broni

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Posted 30 July 2010 - 12:41 AM

Happened just once?
If so, I wouldn't worry much, but just to let you know, the error was caused by AVGIDSDriver.sys, which is a part of AVG.

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#5 HijackGolem

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Posted 30 July 2010 - 12:48 AM

Wow, this wasn't expected. What shall i do to rectify the situation?

#6 Broni

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Posted 30 July 2010 - 12:50 AM

As I said, if it happened just once, don't worry about it.
Single BSOD may happen on any computer.

If it happens again, let me know.

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#7 HijackGolem

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Posted 30 July 2010 - 01:07 AM

Tried booting normally again. Got the same Screen.

==================================================
Dump File : Mini073010-01.dmp
Crash Time : 7/30/2010 12:59:30 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x10000050
Parameter 1 : 0x96d165ae
Parameter 2 : 0x00000000
Parameter 3 : 0x8053cc12
Parameter 4 : 0x00000000
Caused By Driver : AVGIDSDriver.sys
Caused By Address : AVGIDSDriver.sys+11aa8
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini073010-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

Edited by HijackGolem, 30 July 2010 - 01:10 AM.


#8 Broni

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Posted 30 July 2010 - 10:17 AM

Uninstall AVG, using AVG Remover: http://www.avg.com/us-en/download-tools

Download and install one of these:
- Avast! free antivirus: http://www.avast.com/eng/download-avast-home.html
- Avira free antivirus: http://www.free-av.com/en/download/1/avira..._antivirus.html

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#9 HijackGolem

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Posted 30 July 2010 - 11:35 AM

Thank you very much for all your help! I'm still wondering if this is all the real protection i need though, as i can be a clumsy oaf when surfing. Other than that, the start-up went perfectly and i'm currently posting on regular boot-up.

Once again, thank you for your expertise in finding the problem and guiding me through with no damages done!

#10 Broni

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Posted 30 July 2010 - 11:46 AM

You're very welcome :thumbsup:

AV + firewall are the most important tools you need.

In addition, I'd also scan occasionally with these:
- Malwarebytes' Anti-Malware (trial version is fully functionable): http://www.malwarebytes.org/mbam.php
- SUPERAntiSpyware Free Edition: http://www.superantispyware.com/download.html

As for browsing, I strongly recommend, you download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

You may also want to read this: http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/

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