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Missing Sound


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#1 daic

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Posted 29 July 2010 - 09:13 PM

My girlfriends laptop is a HP DV2615nr classed as a DV2500. (Windows Vista Home Premium)

Issue is that for sound the icon next to the clock states "No Audio Output Device is installed".

I have gone to the HP Website searched for the drivers there, even used Internet Explorer (you cant do it in firefox, that i have seen) did the automated system check, and used the driver from that page.
When driver the HP site was used, got error stating "no device for this driver located" which shouldnt be since the driver was supposed to be "designed" for this laptop series.

I have messed around a little but, the sound came back once, then went away on restart.

Tried again, computer restarted a few times, then computer sound has gone off again.

There is no Sound tree in the device manager, but was there when the sound was found.

I have also made sure the windows is updated.

Any ideas?

~cheers~
-daic-

Edited by daic, 29 July 2010 - 09:24 PM.

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#2 Broni

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Posted 29 July 2010 - 10:13 PM

Download System Information for Windows: http://www.gtopala.com/siw-download.html to your Desktop.
Get SIW Standalone (English-Only).
Double click on siw.exe to run the program.
Go File>Create Report File>HTML
Save the file to known location.
Zip the file, and attach it to your next reply.

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#3 daic

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Posted 29 July 2010 - 10:57 PM

Thanks for the reply, heres the log.

~cheers~
-daic-

Attached Files


            Desktop | Laptop

  • [OS] Windows 10 Pro x64 | 17.3" Touchscreen Windows 10 Pro x64
  • [Motherboard] Intel DZ87KLT-75K
  • [Power Supply] Zalman ZM850-HP Plus 850W
  • [HDD] Seagate Hybrid STCL2000400 2TB | 256 GB SSD
  • [Case] Zalman GS1200
  • [CPU] i5-4440 Processor | Lenovo Y70 Touch (80DU00ESUS) Intel Core i7 4720HQ (2.60 GHz)
  • [Memory] CORSAIR DOMINATOR 16GB (4 x 4GB) 240-Pin DDR3 SDRAM DDR3 1866 | 16 GB Memory
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#4 Broni

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Posted 29 July 2010 - 11:17 PM

No sound device is listed indeed.

Go back to HP site, download and install chipset (nForce) driver (over the top of existing one).

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#5 daic

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Posted 29 July 2010 - 11:30 PM

Installed the nforce chipset driver (still no sound detected).

~daic


EDIT: Heres where i downloaded the driver

Edited by daic, 29 July 2010 - 11:35 PM.

            Desktop | Laptop

  • [OS] Windows 10 Pro x64 | 17.3" Touchscreen Windows 10 Pro x64
  • [Motherboard] Intel DZ87KLT-75K
  • [Power Supply] Zalman ZM850-HP Plus 850W
  • [HDD] Seagate Hybrid STCL2000400 2TB | 256 GB SSD
  • [Case] Zalman GS1200
  • [CPU] i5-4440 Processor | Lenovo Y70 Touch (80DU00ESUS) Intel Core i7 4720HQ (2.60 GHz)
  • [Memory] CORSAIR DOMINATOR 16GB (4 x 4GB) 240-Pin DDR3 SDRAM DDR3 1866 | 16 GB Memory
  • [Graphics] ASUS DirectCU II Radeon R9 270X 2GB 256-Bit GDDR5 | NVIDIA GeForce GTX 960M 4GB GDDR5

#6 Broni

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Posted 29 July 2010 - 11:34 PM

Did you restart computer?
Still no sound device listed in Device Manager?

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#7 daic

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Posted 29 July 2010 - 11:36 PM

Yes, computer asked to restart upon installation, still no sound. Checked device manager.

            Desktop | Laptop

  • [OS] Windows 10 Pro x64 | 17.3" Touchscreen Windows 10 Pro x64
  • [Motherboard] Intel DZ87KLT-75K
  • [Power Supply] Zalman ZM850-HP Plus 850W
  • [HDD] Seagate Hybrid STCL2000400 2TB | 256 GB SSD
  • [Case] Zalman GS1200
  • [CPU] i5-4440 Processor | Lenovo Y70 Touch (80DU00ESUS) Intel Core i7 4720HQ (2.60 GHz)
  • [Memory] CORSAIR DOMINATOR 16GB (4 x 4GB) 240-Pin DDR3 SDRAM DDR3 1866 | 16 GB Memory
  • [Graphics] ASUS DirectCU II Radeon R9 270X 2GB 256-Bit GDDR5 | NVIDIA GeForce GTX 960M 4GB GDDR5

#8 Broni

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Posted 29 July 2010 - 11:38 PM

I'd assume, your sound chip is probably damaged.

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#9 daic

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Posted 29 July 2010 - 11:39 PM

That's puzzling how i could get the sound to work and then it checks off.

Edited by daic, 29 July 2010 - 11:42 PM.

            Desktop | Laptop

  • [OS] Windows 10 Pro x64 | 17.3" Touchscreen Windows 10 Pro x64
  • [Motherboard] Intel DZ87KLT-75K
  • [Power Supply] Zalman ZM850-HP Plus 850W
  • [HDD] Seagate Hybrid STCL2000400 2TB | 256 GB SSD
  • [Case] Zalman GS1200
  • [CPU] i5-4440 Processor | Lenovo Y70 Touch (80DU00ESUS) Intel Core i7 4720HQ (2.60 GHz)
  • [Memory] CORSAIR DOMINATOR 16GB (4 x 4GB) 240-Pin DDR3 SDRAM DDR3 1866 | 16 GB Memory
  • [Graphics] ASUS DirectCU II Radeon R9 270X 2GB 256-Bit GDDR5 | NVIDIA GeForce GTX 960M 4GB GDDR5

#10 Broni

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Posted 29 July 2010 - 11:44 PM

I have messed around a little but, the sound came back once, then went away on restart.

Possibly, just came alive for the very last time...

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#11 daic

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Posted 29 July 2010 - 11:46 PM

True - then again even a piece of dust can interfere with PC performance.
Looks like an external sound device is where this is headin

            Desktop | Laptop

  • [OS] Windows 10 Pro x64 | 17.3" Touchscreen Windows 10 Pro x64
  • [Motherboard] Intel DZ87KLT-75K
  • [Power Supply] Zalman ZM850-HP Plus 850W
  • [HDD] Seagate Hybrid STCL2000400 2TB | 256 GB SSD
  • [Case] Zalman GS1200
  • [CPU] i5-4440 Processor | Lenovo Y70 Touch (80DU00ESUS) Intel Core i7 4720HQ (2.60 GHz)
  • [Memory] CORSAIR DOMINATOR 16GB (4 x 4GB) 240-Pin DDR3 SDRAM DDR3 1866 | 16 GB Memory
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#12 Broni

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Posted 29 July 2010 - 11:48 PM

Last thing you can try would be to reinstall Windows.

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#13 daic

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Posted 29 July 2010 - 11:52 PM

Wish I could, unfortunately this laptop had an interweaving virus and had to delete everything (including the recovery partition).

Perhaps ordering HPs recovery disks will fix the problem.

I like how the sound came back, left after restart. Came back again, and lasted a few restarts-and left again.

EDIT: Maybe ill try a repair install or just re-install from a CD as a last go at getting the systems sound back, otherwise the laptop works just fine.

Edited by daic, 29 July 2010 - 11:54 PM.

            Desktop | Laptop

  • [OS] Windows 10 Pro x64 | 17.3" Touchscreen Windows 10 Pro x64
  • [Motherboard] Intel DZ87KLT-75K
  • [Power Supply] Zalman ZM850-HP Plus 850W
  • [HDD] Seagate Hybrid STCL2000400 2TB | 256 GB SSD
  • [Case] Zalman GS1200
  • [CPU] i5-4440 Processor | Lenovo Y70 Touch (80DU00ESUS) Intel Core i7 4720HQ (2.60 GHz)
  • [Memory] CORSAIR DOMINATOR 16GB (4 x 4GB) 240-Pin DDR3 SDRAM DDR3 1866 | 16 GB Memory
  • [Graphics] ASUS DirectCU II Radeon R9 270X 2GB 256-Bit GDDR5 | NVIDIA GeForce GTX 960M 4GB GDDR5

#14 Broni

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Posted 29 July 2010 - 11:55 PM

Perhaps ordering HPs recovery disks will fix the problem.

Usually, you can get it for shipping charges.

Sometimes, heavy infection will cause these kind of problems. Reinstalling Windows MAY fix it.

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#15 daic

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Posted 30 July 2010 - 12:00 AM

Yeah the Recovery CD is about $15.00 -- $16.47 with shipping ---something like that

            Desktop | Laptop

  • [OS] Windows 10 Pro x64 | 17.3" Touchscreen Windows 10 Pro x64
  • [Motherboard] Intel DZ87KLT-75K
  • [Power Supply] Zalman ZM850-HP Plus 850W
  • [HDD] Seagate Hybrid STCL2000400 2TB | 256 GB SSD
  • [Case] Zalman GS1200
  • [CPU] i5-4440 Processor | Lenovo Y70 Touch (80DU00ESUS) Intel Core i7 4720HQ (2.60 GHz)
  • [Memory] CORSAIR DOMINATOR 16GB (4 x 4GB) 240-Pin DDR3 SDRAM DDR3 1866 | 16 GB Memory
  • [Graphics] ASUS DirectCU II Radeon R9 270X 2GB 256-Bit GDDR5 | NVIDIA GeForce GTX 960M 4GB GDDR5




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