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IE won't open plus annoying security tool


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#1 Miroku16

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Posted 29 July 2010 - 02:15 PM

Okay, I have this problem with my usual web browser Internet Explorer. For a while, I would use it with no problem. Sometimes, I would get error messages of something within it getting an error and having to close. However, the browser would continue to run with no problem. Then today, it was acting really sluggish, for example: it wouldn't open on regular command and when it opened, it came with some random pop-up that I just closed out. Now, I've clicked on it numerous times and now it won't even open. I tried uninstalling and reinstalling it, but the problem persists. For now, I'm using firefox which determined some registry errors.

Also, I came across a program that was downloaded on my computer, called security tool. I remember it was used to hijack my internet explorer. I did get locked out of my internet and programs, but I was able to get out of it. I clicked on the security tool on my programs page to see what it was, But now it then popped up random programs that are infected on the front of the screen. I don't know if that has any connections with why IE is screwed up. But I want to know whats going on with my computer with this random program and my messed up internet explorer.

I currently use windows XP

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#2 boopme

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Posted 29 July 2010 - 04:03 PM

Hello and welcome...
Please follow our Removal Guide here How to remove XP Security Tool 2010
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Miroku16

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Posted 29 July 2010 - 11:21 PM

I really need help, because apparently when I attempt to run the FixExe.reg file, a front notification of a error or trojan always pops up in front of the fixexe box that asks me if I want to run it. It's so annoying, because when I close the fake virus box, it closes the fixexe box as well. I even tried moving the error box to the side and tried running the file from my flash drive, but it continues to be non functional. This is so frustrating. What can I do to solve this problem and be able to run FixExe, so I can then run malwarebytes?

#4 boopme

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Posted 29 July 2010 - 11:28 PM

Try booting to Safe Mode with Netwoking and start over.
Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.



If all fails.. run Avira AntiVir Rescue System
If needed Tutorial for Avira Rescue CD

Edited by boopme, 29 July 2010 - 11:31 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Miroku16

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Posted 30 July 2010 - 01:19 AM

I ran the steps until malwarebytes. I went into normal and not safe mode of XP and the security tool is still interferring with MBAM. I don't understand, it said I removed trojans and adware on Superantispyware, but my main system acts like nothing ever happened. Do I need to go into safe mode to run MBAM or am I doing something wrong?

by the way, here is my log from Super anti spyware:
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/30/2010 at 02:09 AM

Application Version : 4.26.1004

Core Rules Database Version : 5289
Trace Rules Database Version: 3101

Scan type : Complete Scan
Total Scan Time : 01:00:27

Memory items scanned : 298
Memory threats detected : 1
Registry items scanned : 5970
Registry threats detected : 0
File items scanned : 62841
File threats detected : 15

Trojan.Dropper/Sys-NV
C:\WINDOWS\SYSTEM32\0053.DLL
C:\WINDOWS\SYSTEM32\0053.DLL
C:\WINDOWS\SYSTEM32\0051.DLL
C:\WINDOWS\SYSTEM32\WEXE.EXE
C:\WINDOWS\Prefetch\WEXE.EXE-16941E3E.pf

Adware.Tracking Cookie
C:\Documents and Settings\Boot\Cookies\boot@atdmt[2].txt
C:\Documents and Settings\LocalService\Cookies\system@ads.gossipcenter[2].txt
C:\Documents and Settings\LocalService\Cookies\system@advertise[2].txt
C:\Documents and Settings\LocalService\Cookies\system@bizzclick[1].txt
C:\Documents and Settings\LocalService\Cookies\system@clickpayz6.91469.blueseek[1].txt
C:\Documents and Settings\LocalService\Cookies\system@content.yieldmanager[1].txt

Trojan.Dropper/Gen-NV
C:\DOCUMENTS AND SETTINGS\BOOT\LOCAL SETTINGS\TEMP\PDFUPD.EXE

Trojan.ZBot[Banker]
C:\DOCUMENTS AND SETTINGS\BOOT\LOCAL SETTINGS\TEMPORARY INTERNET FILES\CONTENT.IE5\BU4GYEDA\EXE[1].EXE

Rogue.Agent/Gen-Nullo[DLL]
C:\WINDOWS\EHAPIDUR.DLL
C:\WINDOWS\ETODOWURAFOXOS.DLL

Trojan.Agent/Gen-FakeAlert[Parallel]
C:\WINDOWS\ITEVEDID.DLL

Edited by Miroku16, 30 July 2010 - 01:32 AM.


#6 boopme

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Posted 30 July 2010 - 08:54 AM

OK, good go to the removal guide is post 2 now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Miroku16

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Posted 30 July 2010 - 09:56 AM

As of right now, it is impossible to run any program on my computer on normal mode. I'm basically following the rules to the removal guide, but I get the foolowing message: regedit.exe(which is the FixExe) is infected with Exploit.HTML.Ascii.j. This worm is trying to send your credit card details using regedit.exe to connect to remote host. Over and over, I get this message. I don't know whats going on. Wasn't the Super Antivirus suppose to eliminate most of these pesky fake viral reminders? I mean, I'm running out of options. If there is a way to get this "fake" virus off my computer, then it will have to be in safe mode because normal mode pretty much will not coopperate.

I forgot from which site, but I remember following it and it temporarily stopped the security pop-ups. However, my IE still didn't work right and the security tool was still listed under my programs. But, I know there's gotta be somethin that can remove this security tool.

So whenever you can, please help me find a way that will get rid of this security tool once and for all.

#8 boopme

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Posted 30 July 2010 - 11:37 AM

Run the rescue disk.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Miroku16

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Posted 30 July 2010 - 01:48 PM

I realized that I have had problems with my cd-rom drive automatically booting up cds. It will only work once on on the normal mode screen of windows. I don;t know if it would be wise to start it up from normal mode and I'm not even sure if security tool will let me. That basically was the ultimate I could have used at the moment and once again, do to my computer's messed up operations, I can't run avira.

I know I'm running out of options, but what can I do now? Is there another way to run avira or another way to get this stupid virus off in general?

By the way, I found this on youtube. I haven't used it yet, but will this help me or is there a better method to use?


(instructions are in the description box) I've seen this method on a couple of sites. i wanna know if it is safe and efficient.

Edited by Miroku16, 30 July 2010 - 04:58 PM.


#10 Miroku16

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Posted 31 July 2010 - 09:39 PM

no need to worry anymore, I was able to reach a service provider to get it taken care of. thanks for trying. I appreciate the effort.




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