Posted 29 July 2010 - 07:22 AM
Running XP SP3 Professional
Periodically I get this message when I try to close MS Outlook: "The file Normal already exists. Do you want to replace the existing file?"
Then when I try to close it, Word opens, and it goes through a series of other steps I have to do to close Word. Otherwise, Word and
Outlook function properly.
The problem will start happening consistently for awhile, then go away. It has been happening for a couple of years at least. I have had
maybe three malware attacks during that time that I have successfully remedied using the help from this site. The most recent was a
Trojan or file that was named "Win32/Winwebsec". And, after following the procedures on this site I was able to clear that and have had
no other problems. Then a few days ago I started noticing this issue again.
Any help will be appreciated.