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nothing works please help not sure of worm


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3 replies to this topic

#1 dellrick

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Posted 29 July 2010 - 02:25 AM

hey everybody i'm new to this forum but I have been here many times for computer advice in the past. I usually can fix things myself and i hate to bother you guys but i have put over 8 straight hours into working on this and I can't get any further but it's my dad's work computer(he's self empoyed and is the only employee)

When I started working on the computer it would not log in due to WPA saying i needed to register windows but it is a legitiment copy of windows professional running on a dell (2.53GHZ 512mb ram pentium 4) I booted it in safe mode and did sysprep to get 30 more days because it wouldn't let me activate windows it just went back to the login screen.

So now it logs in but has these problems :thumbsup:
-There is no task bar but the icons still appear
-explorer is running but it only uses 3200Kb and opens multiple explorer.exe's (already unchecked that box that says opens seprate threads in same process)
-there is only 1 or 2 svchost.exe's much less than regular i think and there's only 17 total processes
-there is no drag and drop making it impossible to move his autocad files and put them on a cd
-it has a D-Link Wda1320 wireless card which won't let me connect to the internet
-i can't create a new connection in my networks
-The newest version of Mcafee is installed but it won't run
-Combofix won't run due to system restore point but i can't install that and i can't drop the file onto combofix like it says to do so that won't run
-malwarebytes won't start due to a bad ocx file so I installed the visual basic 6 thing and it still won't run with the same error
-registry mechanic won't get past the loading screen
-I did sfc /scannow and ran that with no result

so here's where i'm at he can still use autocad and work on the jobs but he can't get them off the computer. i loaded xp pro on another drive for that computer so i can boot off that drive with his original C: harddisk connected and that drive has the D-Link drivers and firefox so he can email his files off the c: drive but he wants his regular drive.

Why not just format it and reload windows you ask? well he moved his office to home because of high rent and we left some stuff behind. like his autocad disk. and he is also running Mech-Q. we just don't have the money right now to upgrade his software (autocad and Mech would be like $7000)

I think it's a bad worm if anyone could help me at all I would be forever in your debt. I hate to be such a pain but we just can't afford to lose this computer right now i"m sure with the economy the way it is many of you know the situation we're in right now.

Thank you again so much,
Rick

Edited by dellrick, 29 July 2010 - 01:18 PM.
Moved from Malware Removal Logs to Am I Infected (no logs posted) ~ Hamluis.


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#2 dellrick

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Posted 29 July 2010 - 01:25 PM

Can someone please help me I wouldn't nag so much but if this computer doesn't work than my dad can't work either and he's the one who pays the mortgage.

oh and the search tool does not work. i'm running microsoft malicious software removal so far it hasn't found anything

Edited by dellrick, 29 July 2010 - 01:50 PM.


#3 HitsuToo

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Posted 29 July 2010 - 02:04 PM

I don't know if i'm allow to give advice but I would say download Norton antivirus (use the trial) and disable Mcafee, since it doesn't run. Do a full system scan with Norton, if that doesn't fix the problems then you should pop in the Windows cd and do a system restore from there or do a system repair since some of the core files may be damaged (youwould have to reactivate windows once you do a system repair, shoudln't really matter since you windows isn't activated already). That would be the easiest way.

The Bleeping Computers team would probably get you to run some logs to see what's happening on your computer which is much more advanced and you would have to wait for them.

Edited by HitsuToo, 29 July 2010 - 02:06 PM.


#4 boopme

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Posted 29 July 2010 - 03:08 PM

Hello, not to discourage HitsuToo, but I think we may have to try this way just to see if we can get in..

Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you

should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be

merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links

    below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as

    malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run

    As Administrator)

  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or

eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click

    SUPERAntiSpyware.exe
    and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If

    you encounter any problems while downloading the updates, manually download them from here.

    Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.


    )
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs

      tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the

SUPERAntiSpyware Portable Scanner
instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then

double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
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