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Can't access email homepage


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#1 alexbarber

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Posted 28 July 2010 - 11:43 PM

Hello. This is my first post so please bear with me if I'm too much of a noob.

As of about 3 months ago, I can no longer access the homepage to log-in to my email account (www.mail.uwalumni.com). This was my homepage, also.
This is a Gmail type account and I cannot access the Gmail log-in page either. I just get a message saying that the web page cannot be found....

I've tried a variety of methods to solve the problem:

1. Re-installing web browsers and updating them (IE and Firefox, even trying Opera with the same results as above)
2. Deleting cookies and disabling them
3. Calling my ISP (they pinged it and said that it is something with my computer and not the server)
4. Re-installing (actually Repairing) my OS (Dell, Microsoft XP Media Center Edition 2004)
5. Rolling back my system to the earliest date possible
6. Running Malwarebytes' Anti-Malware and AVG Virus Scan

Please help me! Thanks in advance to all who help!

Edited by alexbarber, 28 July 2010 - 11:46 PM.


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#2 Romeo29

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Posted 29 July 2010 - 12:31 AM

Hello and welcome to BleepingComputer.com :thumbsup:

Have you checked you DNS server, if it is working ? Are other web sites working fine ?

Open a command prompt window (Start Menu -> Run, type cmd and press Enter)

In the command prompt window, type nslookup mail.uwalumni.com and press Enter.
If you get an error like : Cannot find server name, then your DNS server is failing.

Then type nslookup mail.uwalumni.com 8.8.8.8 and press Enter. You should be able to get a response this time.

Tell us what happens.

#3 alexbarber

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Posted 01 August 2010 - 02:00 PM

Thanks for the response and quick reply. I decided to just do a clean install of Windows XP. That worked, but if it ever happens again I'll be sure to try this solution should I run across it again. Thanks again!

#4 Romeo29

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Posted 02 August 2010 - 04:44 AM

Yes clean install works on all problems :-) Happy Computing :thumbsup:




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