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GMER not working?? what to do


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#1 Guest_hipityhopscott_*

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Posted 28 July 2010 - 11:10 PM

I'm almost through the steps of the preparation guide so I can get help removing SSupdate64 Trojan that I found
on my computer. I backed up my files and saved the DDS log. The last step is running GMER. When I open it
it gives me the message c:\windows\system32\config\system cannot find file.


What do I do about this?




thank you for your time.

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#2 quietman7

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Posted 29 July 2010 - 07:19 AM

That error can be indicative of running GMER on a 64-bit Windows version. Anti-malware scanners and many specialized fix tools have problems enumerating the drivers and services on 64-bit machines so they do not always work properly.

If that's the case, just skip that step and continue with the next.
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#3 Guest_hipityhopscott_*

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Posted 29 July 2010 - 05:32 PM

Ok sounds good. I posted the DDS & Attach.. since I found the threat already I know the team can manage.




Suggestion: The tutorial should be updated for Windows 7 64-bit users* Thanks.

Edited by hipityhopscott, 29 July 2010 - 05:33 PM.


#4 quietman7

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Posted 29 July 2010 - 05:50 PM

Your log is posted here.

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic until you are cleared by the Malware Response Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Good luck with your log.
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