Welcome to BC LauraG1
I edited your topic to remove your HijackThis log as they are not
permitted in topics outside the Virus, Trojan, Spyware, and Malware Removal Logs forum
Further, HijackThis only scans certain areas of your system/registry
to help diagnose the presence of undetected malware in known hiding places. Therefore, its log may not always show all the malware on your system. As such, HijackThis has been replaced by newer tools
like DDS, RSIT
which provide comprehensive logs with specific details about more areas of your computer.
The Malware Response Team members are all volunteers who contribute to helping members as time permits but currently there is a backup and you may have to wait for assistance. Referrals are made to that forum if we cannot resolve the issue here or the infection keeps returning and we need to use more powerful tools.
LSP file you are concerned about is related to Windows Vista - Windows Parental Control Related. See here
I noted that your log indicated you are using a 64-bit system
Microsoft created a new folder (C:\Windows\SysWOW64) that contains all the 32-bit .dll files required for compatibility which run on top of the 64-bit version of Windows. WOW64
is the x86 emulator
that allows 32-bit Windows-based applications to run on 64-bit Windows but x86 applications are re-directed to the x86 \syswow64 when seeking the x64 \system32. For a more detailed explanation, please refer to Making the Move to x64: File System Redirection
and WOW64 Implementation Details
. Be aware that many of the tools we use for malware removal are designed for 32-bit systems and do not work
or can give misleading results
on 64-bit machines
. For instance, running HijackThis on a 64-bit machine may show log entries which indicate indicate (file missing
) when that is NOT
always the case. Anti-malware scanners and many specialized fix tools have problems enumerating the drivers and services on 64-bit machines so they do not always work properly.
What specific issues are you having that require assistance with malware removal?