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My vista system keeps freezing up after one of these fake security messages popped up


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#1 rangersboy

rangersboy

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Posted 28 July 2010 - 04:25 PM

A few weeks ago my wife opened an email from a supposedly safe recipient (WALK FOR LIFE of all things). We then kept getting one of these fake security messages come up (kept clicking the X in the top corner only for it to keep coming up). So, I ran the norton 2010 internet security /utilities pack, this did'nt sort it. I then downloaded the Pc Tools anti spy programme from the internet, after doing a bit of searching around for info............................. brilliant the pop ups disappeared.

Then the problems really started, when doing anything now the swirling circle starts, the whole pc freezes, theres no point doing control/alt/delete, the only thing to do is turn it off & start again.
Some times when I try to shut the P.C down properly or restart it, it just sits in the same position not doing anything except for the swirling circle and the cooling fan sounding like a jet engine.
This is no good for either the P.C or my blood pressure.

I was reccommended to give combo fix a go by a mate who works in I.T. I have attached the report that came up when I ran the combofix report, this is what it came up with.
Now please bear in mind , I am a complete P.C doofus, please help.

Many thanks,

Rangersboy.

Attached Files


Edited by hamluis, 28 July 2010 - 04:41 PM.
Moved from Vista to Malware Removal Logs forum ~ Hamluis.


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#2 kahdah

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Posted 07 August 2010 - 11:55 AM

Hello rangersboy

Welcome to BleepingComputer smile.gif
==========================
  • Download OTL to your desktop.
  • Double click on OTL to run it.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Under the Standard Registry box change it to All.
  • Under Custom scan's and fixes section paste in the below in bold

    netsvcs
    %SYSTEMDRIVE%\*.*
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\drivers\*.sys /90
    %systemroot%\system32\Spool\prtprocs\w32x86\*.dll

  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.
====================
Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image




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