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Google Redirect, and not connected warning


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#1 klewens

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Posted 28 July 2010 - 04:16 PM

Okay, I'm brand new here, and am having big problems. When I try to download anything from the web (most recently AVG) I get a warning that says I'm not connected to the internet, I know I am. I went to AVG because I also discovered that when I google something I am being redirected to other search engines.

Please help!!

I would greatly appreciate it, and thank you so much in advance!

Edited by klewens, 29 July 2010 - 09:39 AM.


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#2 quietman7

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Posted 31 July 2010 - 10:45 AM

If you cannot use the Internet or download any required programs to the infected machine, try downloading them from another computer (family member, friend, library, etc) with an Internet connection. Save to a flash (usb, pen, thumb, jump) drive or CD, transfer to the infected machine, then install and run the program(s). If you cannot copy files to your usb drive, make sure it is not "Write Protected". Some flash drives have a switch on the side which could have accidentally been moved to write protect.

Please download the TDSS Rootkit Removing Tool (TDSSKiller.zip) and save it to your Desktop. <-Important!!!
Be sure to print out and follow all instructions for performing a scan or refer to these instructions with screenshots.
  • Extract (unzip) the file to your desktop and make sure TDSSKiller.exe (the contents of the zipped file) is on the Desktop itself, not within a folder on the Desktop. Vista/Windows 7 users refer to these instructions.
  • If you don't have an extracting program, you can download TDSSKiller.exe and use that instead.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • When the program opens, click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure is selected, then click Continue > Reboot now to finish the cleaning process.
    Note: If 'Suspicious' objects are detected, Skip will be the default selection.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.
-- If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
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