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BSOD...


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#1 scarlet1

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Posted 28 July 2010 - 07:56 AM

Hi guys! I'm newly joined here, but I've used this forum's advice a few times in the past. I've got a question for ya'll, I hope you can help me with.

Ok, so...sometimes I leave my PC on overnight/for long periods of time, due to the fact that my home phone is connected to it. If someone needs to get thru to me, the PC has to be on...

Anyway, sometimes, when I want to get back on the PC, I'll turn the monitor on, and I have a BSOD. As per advice, I downloaded BlueScreenView, and I got 4 crashes in the past month or so. If you want, I can paste the details here. Let me know about that.

The most recent crash was this morning, with this as the stop message...STOP: 0x000000F4 (0x00000003, 0x86CBBD38, 0x06CBBEAC, 0x805FB146)

Now, I've checked to make sure my HD is the first to boot on startup, ran multiple virus scans (full, quick, etc), and nothing pops up. I've done everything suggested, but nothing seems to work. My hubby is an IT guy, and even he can't figure this out.

Oh, before I forget, here's my SYSTEM info...

HP dc5000 SFF (DX854AV)
Intel Pentium 4 CPU 2.80 GHz
2800/533 MHz....there's more info, but that's the basics.

If anyone can help me, please do! The best solution I can come up with is just to turn my PC off when I'm not actually ON it, but then no one can call my "landline" phone, sooo...yeah.

Edit: I forgot...I'm using Windows XP SP3, if that helps. LOL

Edited by scarlet1, 28 July 2010 - 07:57 AM.


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#2 hamluis

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Posted 28 July 2010 - 09:07 AM

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Louis

#3 scarlet1

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Posted 28 July 2010 - 09:26 AM

First, Thanks sooo much for replying!

Here's the BSV log....Hope it helps!

==================================================
Dump File : Mini101409-01.dmp
Crash Time : 10/14/2009 11:35:34 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x0000001c
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x8053c565
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+65565
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5938 (xpsp_sp3_gdr.100216-1514)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\MiniDump\Mini101409-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini072810-01.dmp
Crash Time : 7/28/2010 6:16:03 AM
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 0x00000003
Parameter 2 : 0x86cbbd38
Parameter 3 : 0x86cbbeac
Parameter 4 : 0x805fb146
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+25cb0
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\MiniDump\Mini072810-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini072110-01.dmp
Crash Time : 7/21/2010 6:20:48 PM
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 0x00000003
Parameter 2 : 0x869f2da0
Parameter 3 : 0x869f2f14
Parameter 4 : 0x805fb146
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+25cb0
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\MiniDump\Mini072110-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini071810-01.dmp
Crash Time : 7/18/2010 2:44:21 PM
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 0x00000003
Parameter 2 : 0x8713b020
Parameter 3 : 0x8713b194
Parameter 4 : 0x805fb146
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+25cb0
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\MiniDump\Mini071810-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini060310-01.dmp
Crash Time : 6/3/2010 6:47:26 PM
Bug Check String : THREAD_STUCK_IN_DEVICE_DRIVER
Bug Check Code : 0x000000ea
Parameter 1 : 0x865e6020
Parameter 2 : 0x867c5910
Parameter 3 : 0x86f60658
Parameter 4 : 0x00000001
Caused By Driver : ialmdev5.DLL
Caused By Address : ialmdev5.DLL+1cb81
File Description : Component GHAL Driver
Product Name : Intel Graphics Accelerator Drivers for Windows NT®
Company : Intel Corporation
File Version : 6.14.10.4396
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\MiniDump\Mini060310-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

#4 hamluis

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Posted 28 July 2010 - 10:10 AM

First error: ialmdev5.DLL has a MS article, http://support.microsoft.com/kb/293078.

I would try solving that one first.

Your ensuing ntfs.sys errors...could indicate various situations. Before trying to figure those out, let's see if uninstalling/reinstalling your video drivers (via Device Manager) change anything.

Louis

#5 scarlet1

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Posted 30 July 2010 - 07:02 AM

Hey, sorry to take so long to get back to you. I actually updated the driver for my vid card the other day, to see if that would change anything. I also happened to run a malware scan, and it found 9 adware items, even though I could've sworn I scanned and found nothing the day before. I restarted, and was waiting to see if either the desktop locked up (which has happened a few times), or I got the BSOD.

Unfortunately, a storm momentarily knocked out my power that night, and shut the PC off. I left it off, in case the storm got worse. Anyway, later on, I turned the PC on, and I've had it on all night last night. This morning, it didn't lock up, and no Blue Screen. I hope, that between the driver update and the adware removal, it's been fixed.

Just wanted to say, thanks for your help. You all are so knowledgable, and I'm glad for it!


~scarlet1~

PS - I'll soon be getting Windows 7, so we'll see how that goes. Hopefully no problems arise, or I'll be back on here, for sure! LOL

#6 hamluis

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Posted 30 July 2010 - 08:44 AM

Glad to hear that it seems to be resolved, but I would keep an eye on it for a few days :thumbsup:.

FWIW: Just a note to remind you that you will have to do a clean install if moving from XP to Windows 7...a little preparation will take care of potential problems.

Installing Windows 7 setup procedure - http://www.optimizingpc.com/windows7/windows_7_setup.html

Welcome to Windows 7 - http://www.microsoft.com/windows/windows-7/

Windows 7 Home Premium Upgrade - Buy and download from Microsoft Store - http://store.microsoft.com/microsoft/Windo...roduct/B0F9E641

Louis




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