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Cant boot Windows XP Pro - trying rescue virus removal boot CDs


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#1 cantbootwindowsxp

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Posted 28 July 2010 - 03:26 AM

Hi I have a problem trying to use the Kaspersky Recue CD 2010 and The Rescue CD with 2009 Anti-virus...I am using the two CDs as I can't access Windows on my XP Pro system on Asus 150 gig computer(there is 16.5 gig free space on drive C only out of 150 gig)...I first got the problem after uninstalling then reinstalling IE7, and then having to update again XP Service Packs 2 and 3, then when I clicked on a pic on the net, the little java coffee cup appeared on toolbar for ages then everything froze so I pulled power cable out of power board as the only way to get out of it...when I booted up, a check disk was done automatically(for first time ever) and it found and deleted 2 tmp files(I should have written them down but didn't)...it then started up and the same screen freeze and java coffee cup thing happened when I clicked on a pic, and again had to pull power cable, when I tried to boot up this time, black screen says Windows has encountered a problem etc due to a recent hardware or software change and I can't boot up Windows in any mode...when I boot up Kaspersky Rescue CD it will update OK, but when I try to scan WHOLE computer it will not do so, and will only scan 'boot sectors' or 'startup system'which is about 3 items taking under 1 minute to scan, when it should be scanning hunderds of thousands of items and take many hours to scan or possibly days...what I want to scan is every drive, particularly C drive, and I can't get it to do this...there is no 'full scan' or 'scan entire computer' option...the items to be scanned list has an 'add' tool where you can add any individual items from the computer at all you want to scan, but when I try using this to add for example C drive by typing: C:\......or......C:\Windows........into the 'add' text bar, then clicking on 'add', or 'OK', or 'add' and 'OK' nothing happens...also in the 'add items to be scanned' window which opens, there is a dark blue bar highlighted in the top line where the 'disk' icon is...for some reason Kaspersky is not recognizing my drives, and only allowing the 'boot sectors' to be selected and scanned...is there any reason why the full scan would not be working, and why it would not be recognizing the drives so it can scan them? Or does the Kaspersky Rescue CD only allow a full scan of entire computer if you already have Kaspersky installed on your system as a regular user, only allowing a basic boot sector scan for non Kaspersky users? Maybe there is not enough free space for the full system scan to be allowed(16.5 gig free space on C drive)?...Could malware have infected the computers drives so badly and corrupted the drives to the point where they are unreadable? I ran an AVG Rescue Disc scan which was able to read the hard drives and scanned all files but surprisingly found no infection, but as I normally run AVG 9.0 Internet Security on my computer which did not pick up the problem initially I did not expect the AVG Rescue CD to pick it up either, as obviously some viruses and malware is picked up by some and not by others...using SuperAntiSpyware from Hiren's Boot CD found 9 problems, 8 versions of Rootkit.Unclassified/USBHubB, and 1 called System.BrokenFileAssociation...(should I try to use a boot cd with combofix.exe if there is a broken file association? After rebooting after supposedly getting rid of these 9 items they again reappear every time I scan using SuperAntiSpyware so that is not working...also using Hirens, Malwarebytes does not function, and Dr Web Cure It in enhanced protection mode scanned for over a day with no sign it was actually scanning as the screen becomes dim and I could not tell if it was scanning or just frozen, and the other anti virus removal or scanners on Hirens did not function properly...I will next try F Secure Rescue Disc and also Bit Defender Rescue Disc...Please help as I would love to be able to do a full scan with Kaspersky Rescue CD as it is one of the very best Rescue CDs in the world from what I have been told...I don't mind if the full scan takes many hours or even days, I just want to be able to scan with it but at the moment it is not letting me do that. I have 90 gig of files I want to try and keep and don't want to reinstall Windows(losing my files)with a $35 reinstall CD from Asus in Australia(and the free Windows recovery and repair CD allowing me to keep my files if successful could be difficult to get from Singapore Microsoft), so if anyone has any ideas or suggestions it would be greatly appreciated...so it could be anything from spyware and malware etc to a problem in relation to uninstalling and reinstalling IE7 and Service PAcks 2 and 3, or disk errors, I'm not sure, it could be anything and I look forward to hearing back from you, thanks for a great site...all the best.

Edited by cantbootwindowsxp, 28 July 2010 - 03:58 AM.


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#2 m0le

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Posted 07 August 2010 - 12:53 AM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
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  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

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The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

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#3 m0le

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Posted 11 August 2010 - 07:28 PM

This topic has been closed.

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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