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terrible infection! Hope you can help.


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#1 cjford

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Posted 27 July 2010 - 07:11 PM

My computer is terribly infected! I first noticed the infection after having been away from my computer for a couple of days. I am running Windows XP Pro ver. 5.1. When I first came to my computer I found a notice that appeared to be from my antivirus software, telling me that I was infected and needed to restart my computer. to be honest I didn't look closely at the warning and probably should have. I restarted the machine and from there it all went downhill. The computer would run horribly slow. My ability to access the internet was disabled. Also I cannot open my symantec antivirus software, although when I have tried to run combofix it tells me that my symantec autoprotect is running.

I will appreciate receiving advice regarding the steps to take to uncover this nasty bug!

Thanks in advance

Julie

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#2 boopme

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Posted 27 July 2010 - 10:24 PM

Usually these Rogues have a name.. your symptoms make me suspect something like this.
You need to do all the steps as some pertain to your issue..
Please follow our Removal Guide here Remove Antivirus System Pro
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 cjford

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Posted 29 July 2010 - 04:17 PM

Ok I managed to get mbam to scan the computer - it took over 20 hours to do a full scan!!! I wonder if that is normal? Although Mbam removed 2 items, computer is still not working appropriately. I had lots of problems with rkill - it kept shutting itself down. is that normal? More information: I still cannot connect to the internet or send or receive email while in full operating mode. Last time I was in full operating mode, after having run Mbam, I could not even get outlook or IE to load. It appears that my symantec is still not loading appropriately, either, as the icon never shows up in the system tray at the bottom of the desktop.

I am able to connect to the net while in safe mode with networking and computer runs well in safe mode, but obviously this is not a good solution! I look forward to hearing about my next step. BTW I am connected to a server and all of my files are moved to the server so if need be I can wipe the whole thing but would rather not do that because our computer guy is currently out of town.
Here is the log from mbam:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4359

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

7/29/2010 4:39:10 PM
mbam-log-2010-07-29 (16-39-10).txt

Scan type: Full scan (C:\|)
Objects scanned: 219246
Time elapsed: 22 hour(s), 9 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\System Volume Information\_restore{70E5ED14-2A16-4E65-B2B1-6F4856A6461C}\RP363\A0048111.dll (Trojan.Hiloti) -> No action taken.

Edited by cjford, 29 July 2010 - 04:19 PM.


#4 cjford

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Posted 29 July 2010 - 04:18 PM

Oh yeah, I failed to mention, and I don't see it in the scan report, but mbam found a trojan called hiloti.

#5 boopme

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Posted 29 July 2010 - 07:53 PM

Hello. RKill may take several runs as it kills it's way in.
We will run another set in safe mode W networking.

First for the connection try this--open control, internet options, connections tab, lan settings, uncheck the box next to "use proxy...."
OR
Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.

If the net is back then we only need safe mode next.

Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 cjford

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Posted 05 August 2010 - 07:51 PM

Well I think that the superantispyware did the trick! computer seems to be running normally now. The only glitch I had was that I not able to update mbam. I think it is because of my symantec AntiVirus, which I am not able to disable since I am not an admin on the computer. Are there any ways to get around that? I tried deleting mbam and reinstalling it but that didn't really do any good. When I try to update I get this message:
MBAM_ERROR_UPDATING (12150, 0, WinHttpQueryHeaders)

Thank you for all the great help! I am on my work computer, I work for a non-profit, and our volunteer computer guru is on a mission trip and is basically unreachable right now. So y'all saved me!

J

#7 boopme

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Posted 05 August 2010 - 08:44 PM

Without disabling then you'll need to...Manually Download Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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