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I Am Being Hacked


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#1 bgranto

bgranto

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Posted 27 July 2010 - 02:59 PM

I have eBlaster by SpectorSoft, a keyboard logger, detected by SpyReveal on my laptop for some unknown reason, and this company says they cannot verify a signal from it or help me remove it. I'd love to prosecute the person who is receiving the emails of everything I type. I can't subpoena the information from SpectorSoft unless they say they are receiving a signal from my IP. In my opinion, there is no reason for them to do so as by not complying they avoid the entire issue.

Because I don't trust my home security I have gone to WiFi cafe's to work, hence, in my opinion, the hack's need for SpectorSoft eBlaster to get me wherever I am and have all keystrokes emailed to them.

If the hacks got to my laptop, they are also probably in my desktop - which I am using right now, and my online Uverse Yahoo email. I need to document any possible internet or email link to SpectorSoft and the email or internet address to the perpetrators, "but mostly to at least know I have a secure system that will stay that way!"

My website, with which I attempt to earn a living, has also been recently, but repeatedly, hacked from IP addresses listed on my ftp logs, but which are registered as "private" and that I therefore currently cannot trace. The hacks apparently just use my password and proceed to change my links to sites that download viruses, which is not good for business or SEO.

I am running:
- Norton Internet Security (A/V and firewall, which has never found anything),
- Malwarebytes (with protection mode, which has alerted me to several problems),
- SpyReveal scans in Stealth Mode periodically (which has found a few different keyboard monitors, and lists SpectorSoft eBlaster on my laptop).
- Comodo firewall with the anitivirus background monitoring turned off,
- Spybot periodically (but with their Immunization never used, but which has found a few viruses),
- And Secunia to make sure all files are updated.

I run daily scheduled malware scans with Norton Internet Security, Comodo, and MalwareBytes, but again with only Norton and Malwarebytes running A/V in the background. The Comodo and Norton firewalls are always running though as is Security Task Manager with Spy Protector.

Occasionally I will update all, then run all 4 scans (Norton, Comodo, SpyReveal, and Spybot) followed by reboots, then repeat this 4 times. Often this will show malware on the second run that will not show otherwise. It is how I found SpectorSoft eBlaster on the laptop.

I have an Intel i7 with 6 Gigs DDR3 to hold it all. I'm running XP sp3, which is always updated. I no longer use my wireless keyboard.

In short, I need to:
1) secure my system from attacks and
2) clean it from the damage already done, while
3) collecting any further evidence I can of who is doing this (I think I know).

I can try to cover #3, but I need mostly to clean and secure the system. More evidence to pin it all down would be great though.

If I had money it'd be done by now. I greatly need and appreciate your help. PLEASE ADVISE!!!!!

Edited by bgranto, 27 July 2010 - 03:05 PM.


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#2 boopme

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Posted 27 July 2010 - 10:27 PM

Hello,please run these...

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
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