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Malware infection...


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#1 marlborough

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Posted 27 July 2010 - 02:53 PM

Hi there,

When I start up my computer I get a bunch of Avira messages popping up warning of different trojans and worms such as:
TR/Ransom.XBlocker.avw under the name imhbjepxrz[1].htm
TR/Spy.18944.69 named slgdaago.exe

etc.

I have run Malwarebyte's and Ad-Aware which have picked up some stuff. I have also run some stuff made by 'OldTimer Tools' which included a temporary files cleaner etc.
I checked in msconfig and found some things on startup that shouldn't have been and disabled them but I still get virus detections all the time.

Ad-Watch also often identifies gamkxw.exe and blocks it from starting.

Thanks for any advice!

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#2 marlborough

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Posted 27 July 2010 - 02:55 PM

Also, I am running Windows Vista home premium SP 2.

On top of that: I've located the files which are in C:\User\Appdate

but I apparently 'need permission to delete them' or else they are in use by another program.

I suppose deleting them in safe mode would work so I'll try that now.

Edited by marlborough, 27 July 2010 - 02:58 PM.


#3 boopme

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Posted 27 July 2010 - 03:23 PM

Use safe mode.
Run TFC by OT
Please download TFC by Old Timer and save it to your desktop.
alternate download link
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
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#4 marlborough

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Posted 27 July 2010 - 07:06 PM

After following those steps (and removing 1000+ tracking cookies... wow) the pop-ups have stopped.

Thanks Boopme.




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