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white screen virus "please help"


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#1 CommunityTechguy

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Posted 27 July 2010 - 01:07 PM

i turn on the infected computer and everything loads like normal.
i get to the log on screen and click the desired user
then loging on work perfect except for i have a white screen with no taskbar.

this is what i do to get around it:
CTRL+ALT+DEL and open task manager
end Explorer.exe in the Processes tab
File>Run>Explorer.exe

this brings me to a normal desktop.
then when i try to run any programs or go into control panel the machine locks up untill i end that process in the task manager
i can open internet explorer but i can't go to any web sites
i can also open the command prompt and ping any web sit that i would normally go to with full success

in addition, this has happen 4 different time in the past week with going to different web sites each time.

does anyone have a way to fix this problem?

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#2 boopme

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Posted 27 July 2010 - 04:11 PM

Hello, for XP or Vista try using SFC

Please run System File Checker sfc /scannow... For more information on this tool see How To Use Sfc.exe To Repair System Files

NOTE for Vista users..The command needs to be run from an elevated Command Prompt.
Click Start, type cmd into the Start/Search box,
right-click cmd.exe in the list above and select 'Run as Administrator'


You will need your operating system CD handy.

Open Windows Task Manager....by pressing CTRL+SHIFT+ESC

Then click File.. then New Task(Run)

In the box that opens type sfc /scannow ......There is a space between c and /

Click OK
Let it run and insert the XP CD when asked.
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