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Traces Of Norton Security Showing Up, I Think


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#1 Dennis H

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Posted 27 July 2010 - 09:13 AM

Howdy,

My PC went on the blink last week and I was given a used one by a friend.

After I hooked it up I downloaded and ran SuperAntiSpyware and Malwarebytes to look for malware.

I noticed during the scans that the word 'symantec' was coming up as some of the files were being scanned.

I looked under add and remove to see if a version of Norton Security was listed and there was none.

I called my friend he said his son had Norton on the computer a couple of years ago but he could not remember what version.

Is this something that needs to be removed ? ( I am assuming the files are Norton related)

It does not seem to be causing any problems. Maybe I should not worry about it ?

Thanks for your time.


Dennis :thumbsup: XP Home, IE-8, SP-3

Edited by Dennis H, 27 July 2010 - 09:22 AM.


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#2 quietman7

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Posted 27 July 2010 - 09:39 AM

If there was a previous anti-virus installed, you need to ensure it has been completely removed. If not, there may be conflicts when attempting to install a new anti-virus to include it not being recognized by the Security Center. In many cases vendors offer clean-up utilities to remove remnants left behind after unintalling.

Norton Removal Tool (SymNRT)
alternate download link for SymNRT

Warning: The Norton Removal Tool uninstalls all Norton 2009/2008/2007/2006/2005/2004/2003 products, Norton 360 and Norton SystemWorks 12.0 from your computer. If you use ACT! or WinFAX, back up those databases before you proceed.


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#3 Dennis H

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Posted 27 July 2010 - 09:54 AM

Thanks for the reply,

When I clicked on the link I was asked which Norton product that I am trying to remove. I have no idea which product was on this PC in the past.

It looks like they also want product keys before continuing. ??

I have installed Microsoft Essentials without a problem. (So far)..
Thanks,
Dennis

#4 quietman7

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Posted 27 July 2010 - 10:13 AM

Norton, Symantec creates numerous files and folders on a computer. Check the C:\Documents and Settings\All Users\Application Data if nothing shows in Program Files. You may find some info there.

Since its a used machine, the version that was installed was probably an older one. The Norton Removal Tool uninstalls all Norton 2003 and later products. The download link at MG is a direct download of the tool. You only need a Product Key to reinstall a Norton Product. Since you are not doing that, you don't need the key.
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#5 Dennis H

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Posted 27 July 2010 - 11:27 AM

I downloaded the removal tool and it did the trick ! I ran scans and saw no trace of it.

Thanks again for your excellent advice quiteman7 !


Dennis :thumbsup:

#6 quietman7

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Posted 27 July 2010 - 11:33 AM

You're welcome.
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