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Dell Inspiron Vista laptop BSOD / freezing / crashing

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#1 GriffinM


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Posted 27 July 2010 - 06:57 AM

Hi; new to the forum so apologies in advance for being clueless.

Massive thanks in advance to anyone who can try to help with my problem!

I've had this laptop just over a year and had no problems until recently, when I restored the machine to factory settings on the advice of a friend who works in IT (I'd had some problems, possibly AVG-related and couldn't boot up at all). No other changes have been made to hardware or software - in other words it's the same setup that's worked fine up until now.

At first (for 48 hours or so) everything seemed fine. Then, for several days after restoring the settings the laptop would boot to Windows but freeze up completely 2-3 minutes later and I had to power off and try again; I tried changing power usage and sleep / hibernate settings but the outcome was the same again and again and the amount of time before it froze wasn't sufficient for me to download updates or drives in case that is the problem. Once it froze I got no response from CTRL+ALT+Delete but if I C/A/D before the freeze I get a black screen (only the pointer visible) for 30 seconds, then an error message box saying "Logon process has failed to create the security options dialog - Failure - security options".

Finally I left the laptop on overnight to boot windows normally, since I'd noticed on occasion one or two functions did seem to be working, just extremely slowly. Now I have BSOD w/ messages and can't enter Safe Mode (the computer restarts and offers me Startup Repair and Boot Normally, both of which lead to the BSOD). The blue screen comes with an error message, sometimes 'This application has failed to start because user32.dll was not found' and the rest of the time 'This application has failed to start because basesrv was not found' .

A few days ago I ran a boot test (diagnostics) at startup and got the following:

[Memory - March U Test]
ErrorCode 0123
Error Code 2000-0123 Memory integrity test failed

Error Code 3600:0749
AC_Adapter_Invalid AC Adapter detected

I haven't physically touched the RAM or any other internals and the AC adapter is the one that came with the laptop, which I've been using without any problems for over a year.

Again, any help would be much appreciated.

The specs are:

Dell Inspiron 1545
Vista Home Basic
Version 6.0.6001 Service Pack 1 Build 6001
Intel Celeron CPU
Bios: Dell A05 25/2/2009
SMBIOS Version 2.4
Installed RAM 3.0GB
Total Physical Memory 2.96GB
Available Physical Memory 1.69GB
Total Virtual Memory 6.12GB
Available Virtual Memory 4.83GB
Page File Space 3.25GB

Thanks again,

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#2 Broni


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Posted 27 July 2010 - 11:40 AM

A. If you have more than one RAM module installed, try starting/running computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-....iso.zip file.
3. Inside, you'll find memtest86+-....iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-....iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:

Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.

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