Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Laptop won't load into Os keeps restarting


  • This topic is locked This topic is locked
68 replies to this topic

#1 devious creations

devious creations

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Local time:11:26 PM

Posted 26 July 2010 - 07:55 PM

First off let me introduce myself. This is my first post i know there is an intro section but i thought id kill two birds with one stone. I dont have much knowledge of computers but i am great at following directions. And from what i can see you'all are great at giving directions. smile.gif

I have a hp pavilion dv4000. It's running on xp. The computer turns on and goes straight to a screen where it says windows did not start successfully. It ask if i want to start it on safe mode, safe mode with networking, last known config or start windows normally.

Any option i choose it starts to load then stops shows a quick blue screen and restarts again.

Thanks for any help in advance

Edited by Pandy, 27 July 2010 - 06:27 AM.
Moved from Windows XP at thcbytes request ~Pandy


BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 55,754 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:11:26 PM

Posted 26 July 2010 - 08:24 PM

HP Support

I suggest reading through the above, then following the directions for Disable The Automatic Restart. That should allow you to read the error message. Post the contents in your next reply.

Louis

#3 devious creations

devious creations
  • Topic Starter

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Local time:11:26 PM

Posted 26 July 2010 - 09:03 PM

ok here is what the error message says

process1_initialization_failed

stop: 0x0000006b (0xc0000034, 0x00000002, 0x00000000, 0x00000000)

#4 thcbytes

thcbytes

  • Malware Response Team
  • 14,790 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:26 PM

Posted 26 July 2010 - 09:58 PM

Do you have a Windows Xp install disc?
Proud member - Unified Network of Instructors and Trained Eliminators
Posted Image

I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/

#5 devious creations

devious creations
  • Topic Starter

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Local time:11:26 PM

Posted 26 July 2010 - 10:07 PM

yes

#6 thcbytes

thcbytes

  • Malware Response Team
  • 14,790 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:26 PM

Posted 27 July 2010 - 05:30 AM

Let's try to boot your computer using a Boot CD.

Please print this guide for future reference!

You will need a blank CD, your Windows XP install disc, a clean computer and a flash drive.

Please follow the steps below and let me know if you were successful. Please tell me what error messages you got and/or what steps you got hung up on.

1. Download the PE Builder to your desktop

http://www.nu2.nu/download.php?sFile=pebuilder3110a.exe
  • Double-Click on the PE Builder that you just downloaded to your desktop.
  • Follow all of the instructions/prompts that come up.
2. Insert your XP CD with SP1/SP2/SP3 into a CD Rom drive
  • Double-Click on PE Builder.exe located on your desktop.
  • Click NO to Search for Windows Installation Files
  • Make the following selections from the Main Screen that pops up:
    • Builder
      • Source:(path to Windows installation files)[list]
      • Enter the path to the drive where your XP CD is located.
      • You can click on the "..." button on the right to navigate to the path as well.
    • Custom: (include files and folders from this directory)
      • No information is necessary, leave blank.
    • Output:
      • Keep the default
  • Media output
    • Choose Create ISO image
    • Do not choose Burn to CD/DVD
      • Download the RunScanner plugin and save it to your desktop

        http://www.paraglidernc.com/Files/RunScanner10025.cab
      • Press the Plugin button on the PE Builder interface
      • Press the Add button and navigate to the location of the RunScanner plugin to install
      • Please note: If you are using a Windows XP disc with sp2 then highlight RpsSS needs to launch DComLaunch and then press Enable
    • When your done press Close and the PE Builder interface will re-appear

3. Click on the "Build" button
  • You will see the Windows EULA message. Click on I Agree
  • You will now see the Build Screen. Let it run it's course
  • When the Build is finished you can click close, then exit


4. Burn your ISO file to CD

==========

Next........

From your clean computer..

Please download OTLPE.zip and save it to a flash drive.
http://oldtimer.geekstogo.com/OTLPE.zip
http://www.itxassociates.com/OT-Tools/OTLPE.zip

Double click and unzip OTLPE.zip to its own folder on your flash drive. Name it OTLPE <-- Important!!

==========

Plug your flash drive into your sick computer now and do as instructed below..

==========

1. Restart Your sick Computer Using the PE Builder ISO CD That You Have Created
  • Insert the CD in to one of your CD/DVD drives.
  • Restart your computer.
    • The computer should choose to boot from the CD automatically. If it doesn't and you are asked if you want to boot from CD, then choose that option.
  • Once the desktop appears, you will receive a message asking: Do you want to start Network support?
    • Click on No
  • After it loads press the Go button in the lower left and do this....
    • Go
    • System
    • Display
    • Screen Resolution
    • 1024x768

    Next choose....
    • Go
    • Programs
    • A43 File Management Utility

==========

In A43File Management you should see your flash drive
Navigate to the OTLPE folder that you saved to your flash drive.

Open the OTLPE folder and double click Start.bat.
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTLPE should now start

    Change the following settings
    • Change Services, Drivers, Standard and Extra Registry to All
    • Uncheck LOP and Purity check

    Please note: Stay with your computer during the course of the scan. If "Entry Point Errors" are encountered simply press "ok" and allow the program to continue. <-- Important!!

  • Copy and Paste the following code from your flash drive into the textbox. Do not include the word "Code"

    CODE
    netsvcs
    msconfig
    safebootminimal
    safebootnetwork
    activex
    drivers32
    %ALLUSERSPROFILE%\Application Data\*.
    %ALLUSERSPROFILE%\Application Data\*.exe /s
    %APPDATA%\*.
    %APPDATA%\*.exe /s
    %SYSTEMDRIVE%\*.exe
    /md5start
    userinit.exe
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    /md5stop
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\system32\drivers\*.sys /90
    CREATERESTOREPOINT

  • Push
  • A report will open named "OTL.tx"t and another will be minimized to the system tray named "Extra.txt". Save both log's to your flash drive. Copy and Paste them in your next reply.

=========

With your next post please provide:

* OTLPE.txt
* Extra.txt

Kind regards,
~ t
Proud member - Unified Network of Instructors and Trained Eliminators
Posted Image

I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/

#7 devious creations

devious creations
  • Topic Starter

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Local time:11:26 PM

Posted 27 July 2010 - 08:19 PM

so i ran the scan but at the end no report shows up. Everything went well up until this point

Open the OTLPE folder and double click Start.bat.

•When asked "Do you wish to load remote user profile(s) for scanning", select Yes
•Ensure the box "Automatically Load All Remaining Users" is checked and press OK
•OTLPE should now start


the folder had a file name start.cmd not start.bat and the other bullets never showed

#8 thcbytes

thcbytes

  • Malware Response Team
  • 14,790 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:26 PM

Posted 27 July 2010 - 10:10 PM

Yes. Start.cmd.

Did OTLPE.exe open?
Were there any errors?
Did a log automatically open?

Please try again.

Thanks,
~t
Proud member - Unified Network of Instructors and Trained Eliminators
Posted Image

I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/

#9 devious creations

devious creations
  • Topic Starter

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Local time:11:26 PM

Posted 28 July 2010 - 07:37 AM

yes the otlp.exe opened and it didnt show any errors and no logs automatically open.



#10 thcbytes

thcbytes

  • Malware Response Team
  • 14,790 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:26 PM

Posted 28 July 2010 - 10:26 AM

Hmm? Would you be willing to try again? The scan can be slow. Look at the lower left of the OTL window and you will see the progress. Let me know if it get's stuck on a particular file. If you encounter an entry point error just press ok and let it proceed. Again be patient and let it run. It will display "done" in the lower left when the scan is complete and the logs should open. One of the 2 logs will be minimized.

Also....

A copy of the OTL.txt can be found at C:\OTL.txt. Please look there by way of the A43 file tool and see if the last run created a log.

Edited by thcbytes, 28 July 2010 - 10:27 AM.

Proud member - Unified Network of Instructors and Trained Eliminators
Posted Image

I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/

#11 devious creations

devious creations
  • Topic Starter

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Local time:11:26 PM

Posted 28 July 2010 - 01:18 PM

not sure what i did wrong but now it wont boot up from the cd.

#12 thcbytes

thcbytes

  • Malware Response Team
  • 14,790 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:26 PM

Posted 28 July 2010 - 01:30 PM

You need to make sure the boot order is set to boot from the CD-Rom. Hard restart your computer by the power button. Watch closely. Usually a screen will quickly flash offering you the ability to change the boot order. It's F12 on many computers but can also be F10, F8, F2, or even ESC. You will need to gently tap one of these keys till a menu pops up allowing you to choose which method you would like to boot.
Proud member - Unified Network of Instructors and Trained Eliminators
Posted Image

I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/

#13 devious creations

devious creations
  • Topic Starter

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Local time:11:26 PM

Posted 28 July 2010 - 01:33 PM

thats exactly what i did but all it does it go right back to the black screen asking how i want to restart the computer in safe mode safe mode with networking etc..... then it restarts shows the same error code and then nothing.



#14 thcbytes

thcbytes

  • Malware Response Team
  • 14,790 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:26 PM

Posted 28 July 2010 - 03:58 PM

Will the BartPE disc boot on your clean computer?
Proud member - Unified Network of Instructors and Trained Eliminators
Posted Image

I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/

#15 devious creations

devious creations
  • Topic Starter

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Local time:11:26 PM

Posted 28 July 2010 - 09:10 PM

yea it booted on my clean computer




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users