Posted 26 July 2010 - 06:43 PM
I'm sorry this is going to be very un-technical sounding....please bear with me. Basically, our Compaq laptop seemed to be working fine and then one morning, we could not get into Windows (Vista Home Premium). After typing in the password, the little circle would just spin and spin and windows would never pop up. I tried getting into safe mode, etc. which would sometimes be successful, but nothing has seemed to help. While in safe mode, I was able to access some Word documents. The results seem to be random, though, with what happens when we try to get into it at different times. Sometimes, the desktop will appear, but you cannot access any programs through the icons. Sometimes, the mouse works - sometimes it doesn't. Husband ran scan disk and defrag in safe mode the other day - no new results. We opened up the computer and used CleanSafe to clean out the fan area. Just now I turned it on to see what it would do and as it was booting up, it said it was checking the file system on drive C and then ran through three different tasks (CHKDSK). It restarted and I typed in the password and it actually opened the desktop this time. I tried to open internet explorer, and it began to open my homepage, but then froze (can't even hit CTL/ALT/DELETE).
So, I am at a loss. This all started about a month ago. Not sure if it could have taken a hit during a lightning storm while we were out of the house for a few hours (we get lots of thunderstorms this time of year).
I would be extremely grateful for any help or ideas. Thank you so much.