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#1 jmrpjb

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Posted 26 July 2010 - 05:44 PM

I have windows xp home on a pc, celeron cpu 2.53 ghz, 512 mb RAM and an AIO photo printer. I get this error message on startup and my printer won't print. (I was told by a Dell tech. that this is because I have no colour ink in my cartridge but I have it set to only print in black and white and I have a hard time accepting the fact that it won't print at all because I have no colour ink.)

I've attached the HijackThis log. Can anyone see anything?

EDIT: HJT log removed, not pertinent to printer issues, not allowed in XP forum ~ Hamluis.

I just inserted a brand new colour cartridge as, as expected, it still won't print.

Instead I get the message spooler subsystem app has encountered a problem and needs to close. Sorry for the inconvenience.

The error signature is:
szAppName: spool sv.exe sz AppVer:5.1.2600.5512
szModName: dlcjhpec.dll sz ModVer: 2.62.23.0 offset: 00015ba3

Edited by jmrpjb, 26 July 2010 - 07:15 PM.
Moved from XP to External Hardware ~ Hamluis.


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#2 hamluis

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Posted 26 July 2010 - 07:33 PM

Uninstall the printer/delete the printer...then remove all the installed software for the printer...run chkdsk /r command...then reinstall it.

Louis




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