My Dell laptop (Microsoft XP Professional) was recently infected with the AntiVir Solution Pro malware. I could definitely use the assistance of individuals with more computer knowledge than myself (read: everyone).
First, I have already read through the AntiVir self-removal guide @ http://www.bleepingcomputer.com/virus-remo...ir-solution-pro
. For the reasons I will mention in a moment, I cannot use the steps listed in this guide.
Basically, AntiVir has the run of my computer. I cannot access my two main anti-malware/virus programs (free-version MalwareByte's and Sophos Professional Protection) or the Internet.
Bad, right? It gets worse.
The real problem I am facing (and the reason I cannot use the self-removal guide) is that I cannot access Windows Safe Mode. Every time I attempt to reboot my computer into Safe Mode (basic, with Networking, or with Command Prompt) a blue "you may have a virus" screen appears and asks for me to restart. Time after time, the only way I can boot up my computer is through the normal Windows - which is where nothing works. I have also attempted to use regedit and Search to delete AntiVir files manually, but regedit is immediately shut down by AntiVir as "infected" and Search results return nothing.
Thank you in advance for any help and I hope my problem can be solved here!