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malwarebytes and sophos anti-rootkit wont run

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#1 Leslie Lee

Leslie Lee

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Posted 25 July 2010 - 10:17 PM

i have a windows xp sp3 computer. malwarebytes opens and then closes after a few seconds. i uninstalled, reboot, ran mbam-clean.exe, reboot, re-downloaded and reinstalled with the same result. i also tried renaming the download before installing and tried installing to a different folder and i tried renaming the mbam.exe all to no success.
i downloaded and tried running sophos anti-rootkit but it wont start up.
i was looking at combofix but it was recommended i seek help before trying it.
thank you

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#2 Orange Blossom

Orange Blossom

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Posted 27 July 2010 - 08:32 PM


Please follow the instructions in ==>This Guide<== starting at Step 6.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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