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PC will not boot; get floppy seek failure and BSOD for memory


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#1 mat58

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Posted 25 July 2010 - 04:28 PM

I am helping a friend with a PC. From what they told me, all of a sudden when the PC boots, they get a message: "Floppy diskette seek failure". They attempted to repair (it's a Dell Dimension 9200), and the repair screen just sits there for hours and hours.
I tried to go to safe mode to no avail (can't get to the screen - only options are 'attempt to repair' or 'Start Normally' .
When I try to start the PC 'normally', I get a BSOD - Memory Management. The PC has 1GB of memory.
Please help me. Thank you.


UPDATE: Finally got into SAFE mode. This is a VISTA Operating System. Needs to be moved to the appropriate forum

Edited by mat58, 25 July 2010 - 04:32 PM.


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#2 Broni

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Posted 25 July 2010 - 07:04 PM

A. If you have more than one RAM module installed, try starting/running computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-....iso.zip file.
3. Inside, you'll find memtest86+-....iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-....iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.

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#3 mat58

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Posted 26 July 2010 - 11:12 AM

Tried booting with one memory stick and then the other - same error occurring. The one time that I was able to boot to safe mode, it did show 1GB memory on the PC properties.
Unless otherwise instructed, I will proceed with memtest, but I think there is more going on with the hard disk. Any way I can get that BSOD to stop long enough to get the error message knowing I can't get into Windows to select the option to not reboot on error ?

#4 mat58

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Posted 26 July 2010 - 11:20 AM

Initially ran MEMTEST from an old floppy disk version that I had:

MATS+ failed
INVC failed
LRAND failed


Currently running newer version from download provided. looks like everything is failing..... so far 200000 errors and growing

Edited by mat58, 26 July 2010 - 11:38 AM.


#5 mat58

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Posted 26 July 2010 - 01:27 PM

UPDATE: There is more going on than memory. Found a 1GB chip that I put into the PC. MEMTEST runs fine with no errors on this chip. However, I still receive the 'floppy diskette seek failure' and a BSOD I believe says MEMORY MANAGEMENT.

Put the chips into another PC and it boots up, but I do receive a BSODs showing 'memory management and 'cache management (stop 034)'
I'll admit there's memory problems with those chips, but the PC still will not boot up even with the good memory chip.

I was able to get the PC to stop on the BSOD: STOPl 0X00000024 (0X00190444, 0X85495008, 0XC0000102, 0X00000000)
Could this possibly be some kind of virus ? My friend has been doing quite a bit of surfing recently.

Edited by mat58, 26 July 2010 - 01:39 PM.


#6 strolln

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Posted 26 July 2010 - 01:38 PM

There should be an option in the BIOS to disable the "floppy diskette seek" test which is probably just coincidental to the real problem.
To Err is human; to really foul things up requires a Bleeping Computer!

#7 mat58

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Posted 26 July 2010 - 01:40 PM

Yeah, I looked for that. The BIOS shows no floppy drive at all. I even hooked up a portable floppy and received the same error, even though it tried to boot to it.

#8 Broni

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Posted 26 July 2010 - 05:37 PM

Could this possibly be some kind of virus ?

Possible. I'll ask malware people to take a look at this topic.

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#9 mat58

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Posted 29 July 2010 - 07:23 PM

Does anyone have any ideas ? I could use all the help I can get.

#10 Broni

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Posted 29 July 2010 - 07:34 PM

I just asked malware people again to take a look.
Hopefully, someone will get here shortly.

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#11 gringo_pr

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Posted 31 July 2010 - 10:58 PM

Hello

this is what I want you to try.

If you have a Windows installation disc:

1.Insert the installation disc.

2.Restart your computer.

3.If prompted, press any key to start Windows from the installation disc.

4.Choose your language settings, and then click Next.

5.Click Repair your computer.

6.Select the operating system you want to repair, and then click Next.

7.On the System Recovery Options menu, click command prompt

8. at the command prompt typ in
chkdsk /r

lets see if this will get you back in to windows

Gringo
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#12 mat58

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Posted 01 August 2010 - 06:31 PM

Created a Vista repair disc (found the ISO and burned a new disc - didn't have an original). Got as far as selecting the OS, but nothing's there. Just asking to load drivers for the hard disk.

#13 gringo_pr

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Posted 02 August 2010 - 12:22 AM

The repair disk is not the same - try startup repair from that same disk - if it don't work trry to borrow one from a friend and run the command I suggested

the research I have been doing does not indicate that this is from malware but more to do with the file system being corrupted


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#14 mat58

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Posted 07 August 2010 - 05:15 PM

Got hold of an original installation disc. Booted from that and received the same thing: no Operating system to repair. Asking to Load drivers for the disk. Does not recognize the "C" drive at all.
I really need to try and get this back up and running. My friend has a lot of family pictures on this disk.

Edited by mat58, 07 August 2010 - 05:17 PM.





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