Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Antimalware Doctor blocks Download of Malwarebytes


  • Please log in to reply
5 replies to this topic

#1 jsheehan

jsheehan

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:06:08 AM

Posted 25 July 2010 - 01:50 PM

Hi. I have followed advice on this forum for removing Antimalware Doctor and have used regedit and taskmgr.exe to delete processes etc. Am computer novice so not too confident I got everthing, especially in regedit run folder. I left all but one alone. Anyway, I have successfully, after many trys, got rkill to download to my desktop and have run it. Now, however, the malware is preventing me from downloading and opening the link to run the Malwarebytes antimalware programme. How do I get this to work?

Many thanks.

BC AdBot (Login to Remove)

 


#2 Guest_SteinPooch_*

Guest_SteinPooch_*

  • Guests
  • OFFLINE
  •  

Posted 25 July 2010 - 02:28 PM

On another computer (Windows only) download the Malwarebytes exe. Run it, but set the install to isntall to a flash drive. after install, plug said flash drive into said infected computer and run malwarebytes from there. the program should run from a flash drive as far as I'm aware.

#3 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,762 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA

Posted 25 July 2010 - 03:23 PM

Hello, I am moving this from XP to the Am I Infected forum.


If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.
***
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 jsheehan

jsheehan
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:01:08 AM

Posted 26 July 2010 - 06:11 PM

OK, thank you. I will try another computer to download Malwarebytes program onto flash drive as suggested.

#5 jsheehan

jsheehan
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:06:08 AM

Posted 27 July 2010 - 12:15 PM

I have done as suggested and have transferred Malwarebytes Antimalware to my computer. I have run it and deleted infected files. Now I am trying to load AVG free onto machine. I can tell some remnants of virus remain:
1. I still get redirected to unwanted sites on internet.
2. When going through the very first step of AVG setup a window pops up saying Connectivity Check, and that AVG is unable to detect an internet connection. I can and am accessing internet, but something is interfereing with AVG detecting it.

Is my internet connection being hijacked somehow? What can I do? Many thanks.

#6 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,762 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:06:08 AM

Posted 27 July 2010 - 02:17 PM

Please post the scan log. it's how I know what we are dealing with. It may be difficult to install the AVG while infected.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users