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Error Loading - Missing igfxnet.dll


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#1 BlueBunnyIce

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Posted 25 July 2010 - 10:54 AM

Last week my McAfee program told me I had a virus in my computer and asked me to restart my computer so that it can be removed. I did. But now everytime I start my computer a message box pops up.

It reads:

Error Loading C:\Users\Family\AppData\Local\Temp\igfxnet.dll
The Specified module could not be found.

It has been in my experience that whenever I have something like this show up, something bad has happened to is happening to my computer.

Can someone please help?

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#2 BlueBunnyIce

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Posted 25 July 2010 - 11:04 AM

My operating system is Windows Vistas.

I ran a Quick Scan with Malwarebytes' Anti-Malware program. It said I had three infections, which I then removed. I restarted my computer, but the error box still popped up.

I am now running a Full Scan with malwarebytes'. However, I feel like this isn't going to solve the problem.

#3 boopme

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Posted 25 July 2010 - 08:26 PM

Hello. Please post the MBAM log when done.

Its not unusual to receive such an error after using specialized fix tools.

A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.

Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
Open the folder and double-click on autoruns.exe to launch it.
Please be patient as it scans and populates the entries.
When done scanning, it will say Ready at the bottom.
Scroll through the list and look for a startup entry related to the file(s) in the error message. example: igfxnet.dll
Right-click on the entry and choose delete.
Reboot your computer and see if the startup error returns.
Credit to quietman7



Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
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#4 BlueBunnyIce

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Posted 08 August 2010 - 11:39 AM

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4406

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18928

8/8/2010 12:39:04 PM
mbam-log-2010-08-08 (12-39-04).txt

Scan type: Full scan (C:\|D:\|E:\|)
Objects scanned: 278932
Time elapsed: 2 hour(s), 29 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\nrmbjamm (Rogue.AntivirusSuite.Gen) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Family\AppData\Local\Temp\svchost.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

#5 BlueBunnyIce

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Posted 08 August 2010 - 01:22 PM

Hi there. I tired the first advice with AutoRun. However, all of the files related to igfxnet.dll starting with igfx is said to be published by Intel Corporation. What should I do?

#6 boopme

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Posted 08 August 2010 - 03:19 PM

As the machine is working( all the intell stuff is working ) these are where the malware hid the files were replaced and these are the broken malware trying to run as explained earlieer.
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#7 BlueBunnyIce

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Posted 14 August 2010 - 08:29 AM

Hi, sorry it is taking me so long to reply, I've been very busy lately.

So should I delete those files or continue on with the other methods you suggested above?

Thanks!

#8 BlueBunnyIce

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Posted 14 August 2010 - 08:31 AM

And if I delete them, would happens to the orginal Intel files? Wouldn't my computer break down or something? How would I replace them?

#9 boopme

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Posted 14 August 2010 - 10:18 AM

No ..Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message.

If you want to be totally safe back up the registry first then we can restore it if needed, this is a good practice.

Backing Up Your Registry
  • Go Here and download ERUNT
    (ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)
  • Install ERUNT by following the prompts
    (use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)
  • Start ERUNT
    (either by double clicking on the desktop icon or choosing to start the program at the end of the setup)
  • Choose a location for the backup
    (the default location is C:\WINDOWS\ERDNT which is acceptable).
  • Make sure that at least the first two check boxes are ticked
  • Press OK
  • Press YES to create the folder.
Registry Modifications

For more information about modifying the registry, see this Microsoft article: http://support.microsoft.com/default.aspx/kb/256986
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#10 BlueBunnyIce

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Posted 15 August 2010 - 11:35 PM

Okay, I followed all the steps above and now the error message no longer pops up. Thank you so much!

Here is the SUPERAntiSpyware log:



SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/16/2010 at 00:26 AM

Application Version : 4.41.1000

Core Rules Database Version : 5361
Trace Rules Database Version: 3173

Scan type : Complete Scan
Total Scan Time : 00:34:21

Memory items scanned : 292
Memory threats detected : 0
Registry items scanned : 9497
Registry threats detected : 1
File items scanned : 28415
File threats detected : 161

System.BrokenFileAssociation
HKCR\.exe

Adware.Tracking Cookie
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\family@atdmt[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\family@atdmt[2].txt
a.ads2.msads.net [ C:\Users\Family\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\7CEY5CD4 ]
ads2.msads.net [ C:\Users\Family\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\7CEY5CD4 ]
b.ads2.msads.net [ C:\Users\Family\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\7CEY5CD4 ]
cdn4.specificclick.net [ C:\Users\Family\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\7CEY5CD4 ]
core.insightexpressai.com [ C:\Users\Family\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\7CEY5CD4 ]
material.mediav.com [ C:\Users\Family\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\7CEY5CD4 ]
media.mtvnservices.com [ C:\Users\Family\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\7CEY5CD4 ]
media.mtvu.com [ C:\Users\Family\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\7CEY5CD4 ]
media.onsugar.com [ C:\Users\Family\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\7CEY5CD4 ]
media.scanscout.com [ C:\Users\Family\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\7CEY5CD4 ]
media1.break.com [ C:\Users\Family\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\7CEY5CD4 ]
msnbcmedia.msn.com [ C:\Users\Family\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\7CEY5CD4 ]
secure-us.imrworldwide.com [ C:\Users\Family\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\7CEY5CD4 ]
www.naiadsystems.com [ C:\Users\Family\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\7CEY5CD4 ]
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@ads.pointroll[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@e-2dj6wfkoogdjseo.stats.esomniture[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@lstat.youku[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@trvlnet.adbureau[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@ads.gmodules[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@doubleclick[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@walmartcom.112.2o7[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@ads.contactmusic[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@dc.tremormedia[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@ads.ad4game[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@ads.gamersmedia[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@pennstateuniversity.122.2o7[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@adlegend[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@ehg-revlon.hitbox[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@myaccount.amiclubwear[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@ad.yieldmanager[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@surveymonkey.122.2o7[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@lucidmedia[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@adbureau[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@metroleap.rotator.hadj7.adjuggler[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@overture[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@adecn[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@cms.trafficmp[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@statcounter[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@www.burstbeacon[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@clicksor[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@kontera[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@adinterax[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@clickboothlnk[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@gostats[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@interclick[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@dmtracker[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@atdmt[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@ads.vayama[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@content.yieldmanager[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@content.yieldmanager[3].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@tracking.admarketplace[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@e-2dj6wnlicid5mlq.stats.esomniture[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@ehg-verizon.hitbox[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@www.googleadservices[6].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@hachettefilipacchi.112.2o7[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@ads.bleepingcomputer[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@burstbeacon[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@specificmedia[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@www.googleadservices[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@invitemedia[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@www.googleadservices[3].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@www.googleadservices[7].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@media.adfrontiers[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@burstnet[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@www.googleadservices[4].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@www.googleadservices[8].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@affiliates.ampedmedia[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@www.googleadservices[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@www.googleadservices[5].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@www.googleadservices[9].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@2o7[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@airtrade.122.2o7[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@viacom.adbureau[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@apmebf[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@weborama[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@chitika[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@lagarderefrance.solution.weborama[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@adxpose[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@media6degrees[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@adbrite[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@cb.adbureau[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@collective-media[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@the-best-track[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@ru4[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@mediaplex[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@ads.backchina[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@eyewonder[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@cdn4.specificclick[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@track.tester-rewards[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@www.hairfinder[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@bs.serving-sys[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@data.coremetrics[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@in.getclicky[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@richmedia.yahoo[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@statse.webtrendslive[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@beacon.dmsinsights[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@ad.zanox[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@e-2dj6wjnywpazwgo.stats.esomniture[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@videoegg.adbureau[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@condenast.112.2o7[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@myroitracking[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@legolas-media[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@mediaforge[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@ads.shopstyle[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@jcrew.112.2o7[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@ads.undertone[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@liveperson[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@liveperson[6].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@adserver.adpredictive[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@fastclick[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@liveperson[7].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@realmedia[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@liveperson[4].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@liveperson[8].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@dowjones.122.2o7[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@track.internetpromorewards[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@liveperson[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@liveperson[5].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@liveperson[9].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@bizrate[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@pro-market[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@adserver.adtechus[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@tribalfusion[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@ads.indeed[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@www.burstnet[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@a1.interclick[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@serving-sys[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@ehg-nestleusainc.hitbox[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@stat.youku[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@lfstmedia[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@at.atwola[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@teenfreeway[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@borders.112.2o7[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@zedo[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@sales.liveperson[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@mediav[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@tacoda[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@www.googleadservices[11].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@www.googleadservices[10].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@nextag[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@walmart.112.2o7[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@ad.wsod[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@revsci[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@specificclick[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@hairfinder[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@usatoday1.112.2o7[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@hitbox[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@microsoftsto.112.2o7[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@tradedoubler[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@ads.monster[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@pointroll[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@adply.plymedia[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@msnbc.112.2o7[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@wsclick.infospace[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@imrworldwide[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@edgeadx[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@onestopinternet.122.2o7[1].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@steelhousemedia[2].txt
C:\Users\Family\AppData\Roaming\Microsoft\Windows\Cookies\Low\family@rotator.adjuggler[2].txt

#11 boopme

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Posted 16 August 2010 - 09:10 AM

This looks a lot better.. Do one more for any stragglers.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
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#12 BlueBunnyIce

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Posted 16 August 2010 - 12:38 PM

New MBAM log:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4436

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18943

8/16/2010 1:29:09 PM
mbam-log-2010-08-16 (13-29-09).txt

Scan type: Quick scan
Objects scanned: 132630
Time elapsed: 21 minute(s), 24 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#13 boopme

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Posted 16 August 2010 - 02:16 PM

Looks good. Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
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#14 BlueBunnyIce

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Posted 17 August 2010 - 09:04 AM

Hi Boopme,

I just finished the disk cleanup.

Is there anything else I should do or anything I could do to prevent this from happening? Thanks so much for your help!.

#15 boopme

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Posted 17 August 2010 - 11:12 AM

First have a pint of Blue Bunny banana split.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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