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BSOD on Dell Inspiron 1520!


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33 replies to this topic

#1 cap2587

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Posted 25 July 2010 - 09:05 AM

I have a Dell Inspiron 1520 Laptop running Windows Vista. I was getting the occasional BSOD and decided to reformat the Hard drive back to Factory Image. I was hoping that this would end my BSOD problem, but it did not. While installing some windows updates, I received a BSOD. Below is some info that could help us solve this issue. Thanks for the help!

Dump File : Mini061410-01.dmp
Crash Time : 6/14/2010 9:45:08 PM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000007
Parameter 2 : 0x0000110b
Parameter 3 : 0x00000000
Parameter 4 : 0xc48ee008
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb8d
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit

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#2 Broni

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Posted 25 July 2010 - 03:25 PM

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#3 cap2587

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Posted 25 July 2010 - 06:40 PM

That is what I did to get the results in the last post. Here is the info you wanted. Thanks for the help. I am running a Memtest right now to see if the problem could be faulty memory.

Dump File : Mini072510-01.dmp
Crash Time : 7/25/2010 10:09:36 AM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000007
Parameter 2 : 0x0000113d
Parameter 3 : 0x00000000
Parameter 4 : 0xb90fa008
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+d8781
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\Documents and Settings\Craig\Desktop\Minidump 1\Mini072510-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6000

#4 Broni

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Posted 25 July 2010 - 06:54 PM

From one BSOD it's real hard to say what's going on, but since it's fresh install, it must be some hardware issue. RAM may be one of them, hard drive next second.

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#5 cap2587

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Posted 25 July 2010 - 09:01 PM

Thanks for the reply. Did performed clean install of Vista and still got a BSOD. Two different times during windows update I got a BSOD. I saved two Minidump files from prior to the clean OS Install and they were identical to the BSOD after the OS Install. I performed memtest for 2 hrs and all the tests came back clean. Does this mean it is probably a failing hard drive. Isn't there a way to run a diagnostics test on the hard drive. Is it only going to get worse and give me more BSOD in times ahead.

#6 Broni

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Posted 25 July 2010 - 09:13 PM

Sure it is....

Run hard drive diagnostics: http://www.tacktech.com/display.cfm?ttid=287 (or http://www.bleepingcomputer.com/forums/ind...ive+diagnostic)
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.

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#7 cap2587

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Posted 26 July 2010 - 06:03 AM

Thanks Broni,

I run download the program onto a disk and run it on my hard drive. I will let you know the results.

#8 Broni

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Posted 26 July 2010 - 10:47 AM

Please do :huh:

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#9 cap2587

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Posted 26 July 2010 - 07:48 PM

I can't believe my odds of this happening! It is a Toshiba drive. How else can we pinpoint that it is the Hard drive that is the issue? Thanks

#10 Broni

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Posted 26 July 2010 - 09:19 PM

I'm afraid, the your only option is to replace the drive.

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#11 cap2587

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Posted 30 July 2010 - 10:47 PM

Is it possible that this BSOD death problem could just be caused by the laptop overheating? I just had another BSOD and here is the info. The information in this BSOD is different than the previous few times. Does this change your mind at all that it could be another problem besides the HD. Thanks.

Results below.

Dump File : Mini073010-01.dmp
Crash Time : 7/30/2010 9:48:42 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x81ce88d9
Parameter 3 : 0xa8a35780
Parameter 4 : 0xa8a3547c
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+73110
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit

#12 Broni

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Posted 30 July 2010 - 11:28 PM

Download, and install SpeedFan: http://www.almico.com/sfdownload.php
Post your computer temperatures:

Posted Image

Provide processor info (hold Windows logo key, and hit Pause/Break key to find out).

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#13 abauw

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Posted 31 July 2010 - 05:03 AM

That is what I did to get the results in the last post. Here is the info you wanted. Thanks for the help. I am running a Memtest right now to see if the problem could be faulty memory.

Dump File : Mini072510-01.dmp
Crash Time : 7/25/2010 10:09:36 AM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000007
Parameter 2 : 0x0000113d
Parameter 3 : 0x00000000
Parameter 4 : 0xb90fa008
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+d8781
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\Documents and Settings\Craig\Desktop\Minidump 1\Mini072510-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6000


please see that I bold...
are you copy all minidump or just 1???
if only just 1...please change it to original place...which is C:\Windows\Minidump...or copy all of minidump log...

Is it possible that this BSOD death problem could just be caused by the laptop overheating? I just had another BSOD and here is the info. The information in this BSOD is different than the previous few times. Does this change your mind at all that it could be another problem besides the HD. Thanks.

Results below.

Dump File : Mini073010-01.dmp
Crash Time : 7/30/2010 9:48:42 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x81ce88d9
Parameter 3 : 0xa8a35780
Parameter 4 : 0xa8a3547c
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+73110
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit


please provide us all of your information...
please return to BRONI instruction

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.


please make sure that minidump folder is C:\Windows\Minidumps
or if you want to copy minidump logs please copy at least 10 lastest log...except if all the log have exactly same...which in you case is not...

Edited by abauw, 31 July 2010 - 05:23 AM.

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#14 cap2587

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Posted 31 July 2010 - 07:45 AM

Thanks for staying with me on this topic. I was reading alot on the stop error 0x0000007E and overheating kept being mentioned. I agree it still could be the hard drive, but would like to get as close and accurate as we can to this being the issue. On two different occasions the BSOD has come during a windows update. When I elevated the laptop whilst doing an update to SP1 there was no BSOD and Laptop seemed cooler. Speed Fan screen shot below is of Laptop after 30 min of use. I might start using laptop cooling balls and see if that helps. Let me know if you need anymore info?

Intel® Core™2 Duo CPU T5250 @ 1.50GHz

==================================================
Dump File : Mini073010-01.dmp
Crash Time : 7/30/2010 9:48:40 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x81ce88d9
Parameter 3 : 0xa8a35780
Parameter 4 : 0xa8a3547c
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+73110
File Description : DirectX Graphics Kernel
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini073010-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6000
==================================================

==================================================
Dump File : Mini072510-01.dmp
Crash Time : 7/25/2010 10:09:34 AM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000007
Parameter 2 : 0x0000113d
Parameter 3 : 0x00000000
Parameter 4 : 0xb90fa008
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+d8781
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation

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#15 cap2587

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Posted 31 July 2010 - 07:57 AM

I also tested the two GB of RAM together in the machine with memtest and it came back clean. Should I have tested 1 GB Module at a time as some people recommend?

Could it be something else besides the Hard drive and overheating?

I had two friends that owned a Dell Studio 15 and a Dell Studio XPS. Both the computer's were new and within the 1st week they had BSOD. As soon as they installed SP1 their problem went away. I'm not sure if the Dell Inspiron 1520 that I am fixing for a client had SP1 prior to me installing the O/S again. How much use and how long without a BSOD do you consider to be safe to assume problem is gone. Appreciate the help.




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