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can't connect to internet


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3 replies to this topic

#1 slsharratt

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Posted 25 July 2010 - 07:18 AM

currently on my husband's computer....

I was on the internet last night, with IE7 and windows XP on a toshiba laptop. all of a sudden i get alert popups and i thougth i clicked No on all of them, I ran my McAfee and it said there were 20something cookie thingies and 1 virus, but all were "fixed". After that, every time I clicked on IE, I would get the error that IE cannot display the webpage. I have run McAfee numerous times this morning and the scans show no problems, I can get my email, but have no internet access.
I have tried the safe mode with networking and during a startup was able to get internet, and then my husband decided it was fine, :thumbsup: and when he rebooted in normal mode, it stopped working again. UGH!!! I have tried in safe mode now 7 times since then, with no luck

please help!

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#2 meko72

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Posted 25 July 2010 - 08:19 AM

Good Afternoon,

Open Internet Explorer. Then Go to TOOLs, then Internet Options, Select the connections tab. On the bottom you will see Lan Settings click on that. In the lower half of this screen you will see " Proxy servers" make sure both boxes are unchecked. Once your finished click OK, then OK and Close out of IE and bring it back up and you should have connectivity..


Thanks

Dusty

#3 slsharratt

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Posted 25 July 2010 - 08:41 AM

i just completed the malware stuff and that worked (found 33 problems) but now i only have wireless access when in safe mode with network settings. if i try to start the laptop in normal mode, it can't connect to the network. I get an IE error when i try to do a windows update, even in safe mode, and I just got a redirect thingy

Edited by slsharratt, 25 July 2010 - 09:00 AM.


#4 Pandy

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Posted 04 September 2010 - 09:21 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic345066.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

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