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been attacked but don't know by what.


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#1 dhillsOO

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Posted 25 July 2010 - 06:26 AM

Followed prep guide. Problems experirienced. "Windows has stopped working and needs to close" Or desktop locks up all the time on whatever your doing. Tried Task mngr and refresh. That use to work but no longer. Seems to be Windows explorer problem there. Know you don't work with HJT but it shows host redirect :1 host. Instructions to correct doesnt correct. Also Gopher is shown in log. Again can't remove. Also cant start Diagnostic service host in services or with NET start. Services keep turning off like Microsoft.NET framework NGEN v4.030319_x86, internet connection is set auto but on internet now and does'nt show as started. Microsoft software shadow copy provider set auto but not started, Netlogon set auto and not started, Ofice source engine set auto but not started, SL UI Notification set auto and not started. TPM Base services set auto but not started. Volume shadow copy set auto but not started. Windows installer set auto delay and not started. Have started some of these before and turns off for some reason Diagnostic service host always greyed out and the rest only at times. Never have gotten Diadnostic service host started. Once got message "unable to start at this time" when did NET start. At times clicking on any desktop icon nothing happens as well as IE Login doesnt respond at times. I have to close the browser window and reopen. Also save MMC but when pull up again its blank but no reports of security issues. Users can't open some of their own files. Says access denied. So much. Guess I should scrap the thing and start over. Anyway thanks in advance if you can help. Here's the logs. ark.txt I did last week. Couldnt run again DDS enabling itself and msg popped up asking to debug or close. No choise but to close since it interferes with gmer. Lost some of my Toshiba applications. Some downloaded programs won't open have to reinstall from internet. Have run chkdsk, sfc, f8 at boot and selected repair computer also last known good config. HELP! I'M DROWNING! Don't think I left out any logs you need. LMK Many thanks if you can help. sad.gif

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#2 m0le

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Posted 03 August 2010 - 06:27 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

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#3 dhillsOO

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Posted 03 August 2010 - 10:49 PM

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Thanks mOle. Good to hear back. Yes I have read the preparation guide and followed each step. One addt'l thing I want to add is in HJT scan there is an entry called Gopher. Can't delete it even at reboot. Know you don't do HJT anymore but thought that might be of interest. Let me know next steps or if you need further info. Thx a mil, Lola Please continue to reach me by email thanks.

#4 m0le

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Posted 04 August 2010 - 04:44 PM

Gopher is a legitimate component of Vista. smile.gif

I'm not seeing any problems that are malware though. Please run MBAM and SAS

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.


And

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#5 m0le

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Posted 07 August 2010 - 01:03 AM

Hi,

I have not had a reply from you for 3 days. Can you please tell me if you still need help with your computer as I am unable to help other members with their problems while I have your topic still open. The time taken between posts can also change the situation with your PC making it more difficult to help you.

If you like you can PM me.

Thanks,


m0le
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#6 m0le

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Posted 07 August 2010 - 06:48 PM

This topic has been closed.

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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