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ESET Online Scanner detected something that I dont have turned on?


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#1 fgeelo

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Posted 25 July 2010 - 02:06 AM

I was running ESET Online scanner today when it told me that I had some Anti Virus software running which could hinder the performance and quality of the scan. I clicked on the list and it told me that Windows Defender was the only thing running. This confuses me for two reasons:

1. Windows Defender is turned off
2. I am running AVG Free and that did not show up?

Why on earth would it detect a program I'm not using and not detect a program I am using?
Thanks for your help.

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#2 quietman7

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Posted 25 July 2010 - 06:59 AM

Other anti-virus and anti-spyware progams running on your computer can interfere with the scan. As such ESET notifies you so they can be disabled first.

If you have other anti-virus, anti-spyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and slow it down. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished!

ESET Online Scanner FAQs

If ESET did not recognize the existing security programs properly, that is a question better asked of Eset Support so they can investigate and answer.

Contact Technical Support & submit question
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