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If You Have a Similar Problem to Someone Else


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#1 s1e9a8n5

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Posted 24 July 2010 - 08:44 PM

Just curious because the virus/trojan etc. is only getting worse and I'm as patient as they come (it's almost been 24 hours) but it can't be good waiting while it spreads. Bobski7 has a similar issue to myself with Tidserv Request and Sonar etc. Can't I just do what he was asked to do to try and remove it?

Edited by Blade Zephon, 24 July 2010 - 09:17 PM.
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#2 Blade

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Posted 24 July 2010 - 10:08 PM

Hello.

Attempting to use instructions that were created for another computer is a rather dangerous practice, for a couple reasons. Many infections may have similar symptoms, but can be substantially different in their construction and thus require different removal methods. It takes a good deal of training to be able to correctly identify some of these infections, and attempting an improper removal can sometimes cause a number of problems, including rendering your computer unable to start correctly. Additionally, each computer is different, and considerations must be made in the preparation of a fix to cause the least amount of disturbance to the machine.

If you choose to follow someone else's instructions, you do so at your own risk!!

***************************************************

In regards to your wait, while we understand your frustration please note that BleepingComputer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large, as are those of other comparable sites that help members with malware issues. Athough our MRT staff work on hundreds of requests each day, they are all volunteers who contribute to helping members as time permits. No one is paid by BleepingComputer for their assistance to our members.

New and more devious malware infections are released almost daily. It then takes time for our Team to to investigate, analyze and test removal techniques before we can help members like yourself. Doing that means that we sacrifice speed of response for a quality response that will help remove the malware more effectively and safely.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take cases in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?


Currently there are 476 users waiting for a reply in the Malware Removal Logs section alone. The average wait time is looking to be about 7 days

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible. We have mechanisms in place to prevent logs from being overlooked, so do not worry that you have been forgotten.


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#3 s1e9a8n5

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Posted 25 July 2010 - 09:52 AM

I just hope my computer doesn't give out before you guys get to me.

Thanks for the reply.




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