Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Maybe Infected with something..

  • This topic is locked This topic is locked
4 replies to this topic

#1 wolfman98


  • Members
  • 6 posts
  • Local time:02:37 PM

Posted 24 July 2010 - 06:18 PM

My name is Joseph and starting yesterday I got some problems. I first noticed that some images were instead of downloading and viewing they looked like a static telivision screen, and were all garbled up. I thought to myself thats highly strange. Then soon after that when I would try to navigate to any page on the internet the browser wanted to download something. The first time the file was called "ads" and then everytime after that the file was just simply called "download". I tried to cancel them but they were just 3-6k files and I have a 50 mbps internet connection... so yeah I was not fast enough. So I did all the usual procedures, restarted the computer in safe mode and ran virus scan (zone alarm extreme security), mbam, SaS, SaD, and they all came up with zilch... So I went well shoot, looks like I need bigger guns to fight this one off. So I got on here to bleeping computer and followed the instructions for posting, and I ran across another error. When doing the "GMER" program it came up and said "C:\Windows\system32\config\system: This system cannot find the file specified". It would then not let me check any boxes above the Services check box. So I ran the scan as is. It then gave me an error "This system cannot use the file specified because it is already in use by another program" .. So I hit ok and let it scan, it found nothing, therefore idk what will be in that log file. Its about the best it will do I guess.

Oh I also ran ccleaner to get rid of some stuff.

Correction: It won't let me upload ark.txt because the file is empty.

So summary:

- Browser has garbled images
- Browser tries to randomly download files called "ads" and "download"..
- Scanned with all the super powers I have.
- I came to conclusion I needed another brain for this.
- GMER errored and yelled at me.
- GMER didn't find anything....

Here are my logs:

DDS (Ver_10-03-17.01) - NTFSX64
Run by shannon at 15:54:08.65 on Sat 07/24/2010
Internet Explorer: 8.0.7600.16385
Microsoft Windows 7 Ultimate 6.1.7600.0.1252.1.1033.18.3935.2611 [GMT -7:00]

SP: Spybot - Search and Destroy *disabled* (Updated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}
SP: SUPERAntiSpyware *disabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files (x86)\Datacolor\Spyder3Elite\Utility\Spyder3Utility.exe
C:\Program Files (x86)\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Adobe\Reader 9.0\Reader\reader_sl.exe
C:\Program Files (x86)\Zone Labs\ZoneAlarm\MailFrontier\mantispm.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\CheckPoint\ZAForceField\ForceField.exe
C:\Program Files\CheckPoint\ZAForceField\ISWMGR.exe
C:\Program Files\CheckPoint\ZAForceField\ISWMGR.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files\Windows Media Player\wmpnetwk.exe

============== Pseudo HJT Report ===============

mLocal Page = c:\windows\syswow64\blank.htm
uInternet Settings,ProxyOverride = *.local
mWinlogon: Userinit=userinit.exe
BHO: ContributeBHO Class: {074c1dc5-9320-4a9a-947d-c042949c6216} - c:\program files (x86)\adobe\adobe contribute cs5\plugins\ieplugin\contributeieplugin.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files (x86)\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~2\micros~1\office14\GROOVEEX.DLL
BHO: ZoneAlarm Toolbar Registrar: {8a4a36c2-0535-4d2c-bd3d-496cb7eed6e3} - c:\program files\checkpoint\zaforcefield\wow64\trustchecker\bin\TrustCheckerIEPlugin.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files (x86)\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Skype add-on for Internet Explorer: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files (x86)\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - c:\progra~2\micros~1\office14\URLREDIR.DLL
TB: ZoneAlarm Toolbar: {ee2ac4e5-b0b0-4ec6-88a9-bca1a32ab107} - c:\program files\checkpoint\zaforcefield\wow64\trustchecker\bin\TrustCheckerIEPlugin.dll
TB: Contribute Toolbar: {517bdde4-e3a7-4570-b21e-2b52b6139fc7} - c:\program files (x86)\adobe\adobe contribute cs5\plugins\ieplugin\contributeieplugin.dll
uRun: [Google Update] "c:\users\shannon\appdata\local\google\update\GoogleUpdate.exe" /c
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [ZoneAlarm Client] "c:\program files (x86)\zone labs\zonealarm\zlclient.exe"
mRun: [AdobeCS5ServiceManager] "c:\program files (x86)\common files\adobe\cs5servicemanager\CS5ServiceManager.exe" -launchedbylogin
mRun: [SwitchBoard] c:\program files (x86)\common files\adobe\switchboard\SwitchBoard.exe
mRun: [QuickTime Task] "c:\program files (x86)\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files (x86)\itunes\iTunesHelper.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files (x86)\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files (x86)\common files\adobe\arm\1.0\AdobeARM.exe"
StartupFolder: c:\users\shannon\appdata\roaming\microsoft\windows\start menu\programs\startup\CurseClientStartup.ccip
StartupFolder: c:\users\shannon\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office14\ONENOTEM.EXE
StartupFolder: c:\progra~3\micros~1\windows\startm~1\programs\startup\spyder~1.lnk - c:\program files (x86)\datacolor\spyder3elite\utility\Spyder3Utility.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-explorer: ForceActiveDesktopOn = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\micros~2\office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files (x86)\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files (x86)\microsoft office\office14\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files (x86)\skype\toolbars\internet explorer\skypeieplugin.dll
DPF: {82774781-8F4E-11D1-AB1C-0000F8773BF0} - hxxps://transfers.ds.microsoft.com/FTM/TransferSource/grTransferCtrl.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxps://fpdownload.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files (x86)\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files (x86)\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~2\common~1\skype\SKYPE4~1.DLL
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~2\micros~1\office14\GROOVEEX.DLL
BHO-X64: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\progra~1\micros~2\office14\GROOVEEX.DLL
BHO-X64: ZoneAlarm Toolbar Registrar: {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll
BHO-X64: ZoneAlarm Toolbar Registrar - No File
BHO-X64: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - c:\progra~1\micros~2\office14\URLREDIR.DLL
BHO-X64: URLRedirectionBHO - No File
TB-X64: ZoneAlarm Toolbar: {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll
mRun-x64: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun-x64: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun-x64: [Persistence] c:\windows\system32\igfxpers.exe
mRun-x64: [BCSSync] "c:\program files\microsoft office\office14\BCSSync.exe" /DelayServices
mRun-x64: [AdobeAAMUpdater-1.0] "c:\program files (x86)\common files\adobe\oobe\pdapp\uwa\UpdaterStartupUtility.exe"
mRun-x64: [Cm108Sound] c:\windows\syswow64\rundll32.exe c:\windows\syswow64\cm108.dll,CMICtrlWnd
SEH-X64: Groove GFS Stub Execution Hook: {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\progra~1\micros~2\office14\GROOVEEX.DLL
Hosts: www.spywareinfo.com

================= FIREFOX ===================

FF - ProfilePath - c:\users\shannon\appdata\roaming\mozilla\firefox\profiles\hwdjh02u.default\
FF - component: c:\program files\checkpoint\zaforcefield\wow64\trustchecker\components\MozillaExtensions.dll
FF - component: c:\program files\checkpoint\zaforcefield\wow64\trustchecker\components\TrustCheckerMozillaPlugin.dll
FF - plugin: c:\progra~2\micros~1\office14\NPAUTHZ.DLL
FF - plugin: c:\progra~2\micros~1\office14\NPSPWRAP.DLL
FF - plugin: c:\users\shannon\appdata\local\google\update\\npGoogleOneClick8.dll

c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files (x86)\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files (x86)\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files (x86)\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files (x86)\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files (x86)\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files (x86)\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files (x86)\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files (x86)\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files (x86)\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files (x86)\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R0 PxHlpa64;PxHlpa64;c:\windows\system32\drivers\PxHlpa64.sys [2010-6-13 55280]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv64.sys [2010-2-17 14920]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\saskutil64.sys [2010-2-17 12360]
R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCore64.exe [2010-6-29 128752]
R2 ISWKL;ZoneAlarm ForceField ISWKL;c:\program files\checkpoint\zaforcefield\ISWKL.sys [2010-3-16 32888]
R2 IswSvc;ZoneAlarm ForceField IswSvc;c:\program files\checkpoint\zaforcefield\ISWSVC.exe [2010-3-16 822640]
R2 SBSDWSCService;SBSD Security Center Service;c:\program files (x86)\spybot - search & destroy\SDWinSec.exe [2010-7-24 1153368]
R3 icsak;icsak;c:\program files\checkpoint\zaforcefield\ak\icsak.sys [2010-3-16 44664]
R3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;c:\windows\system32\drivers\netw5v64.sys [2009-6-10 5434368]
R3 SFEP;Sony Firmware Extension Parser;c:\windows\system32\drivers\SFEP.sys [2007-8-3 11392]
R3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\drivers\VSTAZL6.SYS [2009-7-13 292864]
R3 SrvHsfV92;SrvHsfV92;c:\windows\system32\drivers\VSTDPV6.SYS [2009-7-13 1485312]
R3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\drivers\VSTCNXT6.SYS [2009-7-13 740864]
R3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;c:\windows\system32\drivers\yk62x64.sys [2009-6-10 389120]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\microsoft.net\framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 gupdate;Google Update Service (gupdate);c:\program files (x86)\google\update\GoogleUpdate.exe [2010-6-27 136176]
S3 Microsoft SharePoint Workspace Audit Service;Microsoft SharePoint Workspace Audit Service;c:\program files\microsoft office\office14\GROOVE.EXE [2010-3-25 51456888]
S3 ose64;Office 64 Source Engine;c:\program files\common files\microsoft shared\source engine\OSE.EXE [2010-1-9 174440]
S3 osppsvc;Office Software Protection Platform;c:\program files\common files\microsoft shared\officesoftwareprotectionplatform\OSPPSVC.EXE [2010-1-9 4925184]
S3 Spyder3;Datacolor Spyder3;c:\windows\system32\drivers\Spyder3.sys [2008-11-11 15360]
S3 SwitchBoard;Adobe SwitchBoard;c:\program files (x86)\common files\adobe\switchboard\SwitchBoard.exe [2010-2-19 517096]
S3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\drivers\usbaapl64.sys [2010-4-16 50176]
S3 USBPNPA;USB PnP Sound Device Interface;c:\windows\system32\drivers\CM10864.sys [2010-6-16 1307648]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-6-11 1255736]

=============== Created Last 30 ================

2010-07-24 22:19:51 0 d-----w- c:\program files (x86)\Trend Micro
2010-07-24 17:47:59 0 d-----w- c:\users\shannon\appdata\roaming\SUPERAntiSpyware.com
2010-07-24 17:47:59 0 d-----w- c:\programdata\SUPERAntiSpyware.com
2010-07-24 17:47:53 0 d-----w- c:\programdata\!SASCORE
2010-07-24 17:47:51 0 d-----w- c:\program files\SUPERAntiSpyware
2010-07-24 17:04:04 0 d-----w- c:\program files (x86)\CCleaner
2010-07-24 17:02:50 0 d-----w- c:\users\shannon\appdata\roaming\Malwarebytes
2010-07-24 17:02:25 0 d-----w- c:\programdata\Malwarebytes
2010-07-24 17:00:25 24664 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-07-24 17:00:25 0 d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware
2010-07-24 16:53:18 0 d-----w- c:\programdata\Spybot - Search & Destroy
2010-07-24 16:53:18 0 d-----w- c:\program files (x86)\Spybot - Search & Destroy
2010-07-24 08:23:46 752 ----a-w- c:\users\shannon\.recently-used.xbel
2010-07-24 00:54:10 0 ---ha-w- c:\windows\system32\drivers\Msft_Kernel_Spyder3_01001.Wdf
2010-07-24 00:46:47 90112 ----a-w- c:\windows\unvise32.exe
2010-07-24 00:46:40 0 d-----w- c:\program files (x86)\Datacolor
2010-07-20 04:18:26 0 d-----w- c:\program files (x86)\Full Tilt Poker
2010-07-19 23:20:25 0 d-----w- c:\program files (x86)\thinkorswim
2010-07-19 17:40:29 0 d-----w- c:\program files\DIFX
2010-07-19 17:39:56 0 d-----w- c:\program files (x86)\Parallax Inc
2010-07-14 18:31:23 0 d-----w- c:\programdata\Blizzard Entertainment
2010-07-14 17:06:20 144384 ----a-w- c:\windows\system32\cdd.dll
2010-07-05 18:30:05 164 ----a-w- c:\windows\ODBC.INI
2010-07-05 18:28:56 0 d-----w- c:\program files (x86)\Amateur Radio
2010-06-29 23:57:48 0 d-----w- c:\users\shannon\Tracing
2010-06-29 23:56:59 0 d-----w- c:\program files (x86)\Microsoft
2010-06-29 23:56:33 0 d-----w- c:\program files (x86)\Windows Live SkyDrive
2010-06-29 23:54:03 0 d-----w- c:\program files (x86)\common files\Windows Live
2010-06-29 23:35:13 0 d-----w- c:\program files (x86)\HamStudy 8.0
2010-06-29 23:35:11 0 d-----w- c:\program files (x86)\W5YI Code

==================== Find3M ====================

2010-06-23 17:38:39 56 ---ha-w- c:\programdata\ezsidmv.dat
2010-06-19 19:26:04 0 ---ha-w- c:\windows\system32\drivers\Msft_User_WpdMtpDr_01_09_00.Wdf
2010-06-14 17:34:06 0 ---ha-w- c:\windows\system32\drivers\Msft_User_WpdFs_01_09_00.Wdf
2010-06-13 00:29:46 60242 ----a-w- c:\windows\War3Unin.dat
2010-06-13 00:29:42 2829 ----a-w- c:\windows\War3Unin.pif
2010-06-13 00:29:42 139264 ----a-w- c:\windows\War3Unin.exe
2010-06-11 23:45:18 425083 ----a-w- c:\windows\system32\drivers\vsconfig.xml
2010-06-04 21:10:32 72704 ----a-w- c:\windows\zllsputility.exe
2010-06-04 21:10:24 1238528 ----a-w- c:\windows\syswow64\zpeng25.dll
2010-06-04 21:10:20 69120 ----a-w- c:\windows\syswow64\zlcomm.dll
2010-06-04 21:10:20 681984 ----a-w- c:\windows\syswow64\vsutil.dll
2010-06-04 21:10:20 43008 ----a-w- c:\windows\syswow64\vswmi.dll
2010-06-04 21:10:20 110080 ----a-w- c:\windows\syswow64\vsxml.dll
2010-06-04 21:10:20 103936 ----a-w- c:\windows\syswow64\zlcommdb.dll
2010-06-04 21:10:18 58368 ----a-w- c:\windows\syswow64\vsregexp.dll
2010-06-04 21:10:18 300544 ----a-w- c:\windows\syswow64\vspubapi.dll
2010-06-04 21:10:18 228352 ----a-w- c:\windows\syswow64\vsinit.dll
2010-06-04 21:10:18 112128 ----a-w- c:\windows\syswow64\vsdata.dll
2010-06-04 21:10:18 107520 ----a-w- c:\windows\syswow64\vsmonapi.dll
2010-06-02 15:21:04 456280 ----a-w- c:\windows\system32\drivers\vsdatant.sys
2010-05-28 00:04:46 41872 ----a-w- c:\windows\syswow64\xfcodec.dll
2010-05-28 00:04:46 27536 ----a-w- c:\windows\system32\xfcodec64.dll
2010-05-27 07:24:13 34304 ----a-w- c:\windows\syswow64\atmlib.dll
2010-05-27 06:34:09 46080 ----a-w- c:\windows\system32\atmlib.dll
2010-05-27 04:11:32 366080 ----a-w- c:\windows\system32\atmfd.dll
2010-05-27 03:49:37 293888 ----a-w- c:\windows\syswow64\atmfd.dll
2010-05-21 21:14:28 270208 ------w- c:\windows\system32\MpSigStub.exe
2010-05-21 05:52:30 1192960 ----a-w- c:\windows\system32\wininet.dll
2010-05-21 05:18:06 977920 ----a-w- c:\windows\syswow64\wininet.dll
2010-05-21 05:14:50 48128 ----a-w- c:\windows\syswow64\jsproxy.dll
2010-05-09 09:46:00 961024 ----a-w- c:\windows\system32\CPFilters.dll
2010-05-09 09:45:57 552960 ----a-w- c:\windows\system32\msdri.dll
2010-05-09 09:14:55 641536 ----a-w- c:\windows\syswow64\CPFilters.dll
2010-05-06 12:42:05 1225216 ----a-w- c:\windows\syswow64\urlmon.dll
2010-05-06 12:41:55 606208 ----a-w- c:\windows\syswow64\mstime.dll
2010-05-06 12:41:53 64512 ----a-w- c:\windows\syswow64\msfeedsbs.dll
2010-05-06 12:41:53 5970944 ----a-w- c:\windows\syswow64\mshtml.dll
2010-05-06 12:41:49 381440 ----a-w- c:\windows\syswow64\iedkcs32.dll
2010-05-06 12:41:49 10984448 ----a-w- c:\windows\syswow64\ieframe.dll
2010-05-01 15:07:05 3122176 ----a-w- c:\windows\system32\win32k.sys
2009-07-14 05:37:38 31548 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2009-07-14 05:37:38 31548 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2009-07-14 05:37:38 291294 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2009-07-14 05:37:38 291294 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2009-07-14 04:54:24 174 --sha-w- c:\program files\desktop.ini
2009-07-14 04:54:24 174 --sha-w- c:\program files (x86)\desktop.ini
2009-07-14 01:00:34 291294 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2009-07-14 01:00:34 291294 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2009-07-14 01:00:32 31548 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2009-07-14 01:00:32 31548 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-06-10 20:44:08 9633792 --sha-r- c:\windows\fonts\StaticCache.dat
2009-07-14 01:39:53 398848 --sha-w- c:\windows\winsxs\amd64_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_4d4d1f2f696639a2\WinMail.exe
2009-07-14 01:14:45 396800 --sha-w- c:\windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_f12e83abb108c86c\WinMail.exe

============= FINISH: 15:56:16.71 ===============

Attached Files

BC AdBot (Login to Remove)


#2 suebaby41


    W.A.M. (Women Against Malware)

  • Malware Response Team
  • 6,248 posts
  • Gender:Female
  • Location:South Carolina, USA
  • Local time:04:37 PM

Posted 02 August 2010 - 04:01 PM

Welcome to the BleepingComputer Forums.

Since it has been a few days since you scanned your computer with HijackThis, we will need a new HijackThis log. If you have not already downloaded Random's System Information Tool (RSIT), please download Random's System Information Tool (RSIT) by random/random which includes a HijackThis log and save it to your desktop. If you have RSIT already on your computer, please run it again.
  1. Double click on RSIT.exe to run RSIT.
  2. Click Continue at the disclaimer screen.
  3. Please post the contents of log.txt.
Thank you for your patience.

Please see Preparation Guide for use before posting about your potential Malware problem.

If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped.

Please post your HijackThis log as a reply to this thread and not as an attachment. I am always leery of opening attachments so I always request that HijackThis logs are to be posted as a reply to the thread. I do not think that you are attaching anything scary but others may do so.

While we are working on your HijackThis log, please:
  1. Reply to this thread; do not start another!
  2. Do not make any changes on your computer during the cleaning process or download/add programs on your computer unless instructed to do so.
  3. Do not run any other tool until instructed to do so!
  4. Let me know if any of the links do not work or if any of the tools do not work.
  5. Tell me about problems or symptoms that occur during the fix.
  6. Do not run any other programs or open any other windows while doing a fix.
  7. Ask any questions that you have regarding the fix(es), the infection(s), the performance of your computer, etc.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

Posted Image
Join The Fight Against Malware
No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.

#3 wolfman98

  • Topic Starter

  • Members
  • 6 posts
  • Local time:02:37 PM

Posted 03 August 2010 - 06:00 PM

Here you go! Thank you for replying, and wanting to help!


Logfile of random's system information tool 1.08 (written by random/random)
Run by shannon at 2010-08-03 17:57:36
Microsoft Windows 7 Ultimate
System drive C: has 143 GB (60%) free of 238 GB
Total RAM: 3935 MB (56% free)

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:58:13 PM, on 8/3/2010
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Datacolor\Spyder3Elite\Utility\Spyder3Utility.exe
C:\Program Files (x86)\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Trillian\trillian.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\Skype\Plugin Manager\skypePM.exe
C:\Program Files (x86)\BYOND\bin\byond.exe
C:\Program Files (x86)\BYOND\bin\dreammaker.exe
C:\Program Files (x86)\BYOND\bin\dreamseeker.exe
C:\Program Files (x86)\trend micro\shannon.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: ContributeBHO Class - {074C1DC5-9320-4A9A-947D-C042949C6216} - C:\Program Files (x86)\Adobe\Adobe Contribute CS5\Plugins\IEPlugin\contributeieplugin.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~1\Office14\GROOVEEX.DLL
O2 - BHO: ZoneAlarm Toolbar Registrar - {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\bin\TrustCheckerIEPlugin.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: ZoneAlarm Toolbar - {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\bin\TrustCheckerIEPlugin.dll
O3 - Toolbar: Contribute Toolbar - {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - C:\Program Files (x86)\Adobe\Adobe Contribute CS5\Plugins\IEPlugin\contributeieplugin.dll
O3 - Toolbar: Nero Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files (x86)\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [AdobeCS5ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" -launchedbylogin
O4 - HKLM\..\Run: [SwitchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Users\shannon\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: CurseClientStartup.ccip
O4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE
O4 - Global Startup: Spyder3Utility.lnk = C:\Program Files (x86)\Datacolor\Spyder3Elite\Utility\Spyder3Utility.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~2\Office14\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O16 - DPF: {82774781-8F4E-11D1-AB1C-0000F8773BF0} (DLC Class) - https://transfers.ds.microsoft.com/FTM/Tran...ransferCtrl.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://fpdownload.macromedia.com/get/shock...ash/swflash.cab
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ZoneAlarm ForceField IswSvc (IswSvc) - Check Point Software Technologies - C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @C:\Program Files (x86)\Nero\Update\NASvc.exe,-200 (NAUpdate) - Nero AG - C:\Program Files (x86)\Nero\Update\NASvc.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Adobe SwitchBoard (SwitchBoard) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Windows\SysWOW64\ZoneLabs\vsmon.exe
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

End of file - 12395 bytes

======Scheduled tasks folder======


======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{074C1DC5-9320-4A9A-947D-C042949C6216}]
ContributeBHO Class - C:\Program Files (x86)\Adobe\Adobe Contribute CS5\Plugins\IEPlugin\contributeieplugin.dll [2010-03-27 164312]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{18DF081C-E8AD-4283-A596-FA578C2EBDC3}]
Adobe PDF Link Helper - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll [2009-12-21 75200]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5C255C8A-E604-49b4-9D64-90988571CECB}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{72853161-30C5-4D22-B7F9-0BBC1D38A37E}]
Groove GFS Browser Helper - C:\PROGRA~2\MICROS~1\Office14\GROOVEEX.DLL [2010-03-25 4222864]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3}]
ZoneAlarm Toolbar Registrar - C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\bin\TrustCheckerIEPlugin.dll [2010-03-16 591216]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9030D464-4C02-4ABF-8ECC-5164760863C6}]
Windows Live Sign-in Helper - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll [2009-01-22 408448]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}]
Skype add-on for Internet Explorer - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll [2010-02-08 804136]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{B4F3A835-0E21-4959-BA22-42B3008E02FF}]
Office Document Cache Handler - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL [2010-02-28 561552]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D4027C7F-154A-4066-A1AD-4243D8127440}]
Nero Toolbar - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll [2010-05-21 1233288]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}]
Java™ Plug-In 2 SSV Helper - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll [2010-07-30 41760]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
{EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - ZoneAlarm Toolbar - C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\bin\TrustCheckerIEPlugin.dll [2010-03-16 591216]
{517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - Contribute Toolbar - C:\Program Files (x86)\Adobe\Adobe Contribute CS5\Plugins\IEPlugin\contributeieplugin.dll [2010-03-27 164312]
{D4027C7F-154A-4066-A1AD-4243D8127440} - Nero Toolbar - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll [2010-05-21 1233288]

"ZoneAlarm Client"=C:\Program Files (x86)\Zone Labs\ZoneAlarm\zlclient.exe [2010-06-04 1038848]
"AdobeCS5ServiceManager"=C:\Program Files (x86)\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe [2010-02-22 406992]
"SwitchBoard"=C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [2010-02-19 517096]
"QuickTime Task"=C:\Program Files (x86)\QuickTime\QTTask.exe [2010-03-17 421888]
"iTunesHelper"=C:\Program Files (x86)\iTunes\iTunesHelper.exe [2010-04-28 142120]
"Adobe Reader Speed Launcher"=C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe [2009-12-22 35760]
"Adobe ARM"=C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [2009-12-11 948672]
"SunJavaUpdateSched"=C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [2010-05-14 248552]

"Google Update"=C:\Users\shannon\AppData\Local\Google\Update\GoogleUpdate.exe [2010-06-11 136176]
"SUPERAntiSpyware"=C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe [2010-07-19 2957040]

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
Spyder3Utility.lnk - C:\Program Files (x86)\Datacolor\Spyder3Elite\Utility\Spyder3Utility.exe

C:\Users\shannon\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
OneNote 2010 Screen Clipper and Launcher.lnk - C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE

WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED}

"{B5A7F190-DDA6-4420-B3BA-52453494E6CD}"=C:\PROGRA~2\MICROS~1\Office14\GROOVEEX.DLL [2010-03-25 4222864]










======File associations======

.js - edit - C:\Windows\System32\Notepad.exe %1
.js - open - "C:\Program Files (x86)\Adobe\Adobe Dreamweaver CS5\Dreamweaver.exe","%1"

======List of files/folders created in the last 1 months======

2010-08-03 17:57:36 ----D---- C:\rsit
2010-08-02 14:03:34 ----A---- C:\Windows\SysWOW64\shell32.dll
2010-08-01 00:42:52 ----D---- C:\Program Files (x86)\BYOND
2010-07-31 01:47:41 ----D---- C:\Users\shannon\AppData\Roaming\Nero
2010-07-31 01:46:59 ----D---- C:\ProgramData\Nero
2010-07-31 01:46:49 ----D---- C:\Program Files (x86)\Common Files\Nero
2010-07-31 01:46:33 ----D---- C:\Program Files (x86)\Nero
2010-07-31 01:42:20 ----D---- C:\Program Files (x86)\Ask.com
2010-07-30 03:54:23 ----D---- C:\ProgramData\Sun
2010-07-30 03:54:18 ----D---- C:\Program Files (x86)\Common Files\Java
2010-07-30 03:53:55 ----A---- C:\Windows\SysWOW64\javaws.exe
2010-07-30 03:53:55 ----A---- C:\Windows\SysWOW64\javaw.exe
2010-07-30 03:53:55 ----A---- C:\Windows\SysWOW64\java.exe
2010-07-30 03:53:55 ----A---- C:\Windows\SysWOW64\deployJava1.dll
2010-07-30 03:53:29 ----D---- C:\Program Files (x86)\Java
2010-07-28 11:31:07 ----D---- C:\Users\shannon\AppData\Roaming\StageManager.BD092818F67280F4B42B04877600987F0111B594.1
2010-07-28 11:31:07 ----D---- C:\Users\shannon\AppData\Roaming\Adobe Mini Bridge CS5
2010-07-27 19:07:03 ----D---- C:\Program Files (x86)\MSXML 4.0
2010-07-25 15:49:28 ----D---- C:\ProgramData\Avery
2010-07-25 15:49:28 ----D---- C:\Program Files (x86)\Avery Dennison
2010-07-24 17:19:51 ----D---- C:\Program Files (x86)\Trend Micro
2010-07-24 12:47:59 ----D---- C:\Users\shannon\AppData\Roaming\SUPERAntiSpyware.com
2010-07-24 12:47:59 ----D---- C:\ProgramData\SUPERAntiSpyware.com
2010-07-24 12:47:53 ----D---- C:\ProgramData\!SASCORE
2010-07-24 12:04:04 ----D---- C:\Program Files (x86)\CCleaner
2010-07-24 12:02:50 ----D---- C:\Users\shannon\AppData\Roaming\Malwarebytes
2010-07-24 12:02:26 ----A---- C:\Windows\SysWOW64\drivers\mbamswissarmy.sys
2010-07-24 12:02:25 ----D---- C:\ProgramData\Malwarebytes
2010-07-24 12:00:25 ----D---- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2010-07-24 11:53:18 ----D---- C:\ProgramData\Spybot - Search & Destroy
2010-07-24 11:53:18 ----D---- C:\Program Files (x86)\Spybot - Search & Destroy
2010-07-23 19:46:47 ----A---- C:\Windows\unvise32.exe
2010-07-23 19:46:40 ----D---- C:\Program Files (x86)\Datacolor
2010-07-19 23:18:26 ----D---- C:\Program Files (x86)\Full Tilt Poker
2010-07-19 18:20:25 ----D---- C:\Program Files (x86)\thinkorswim
2010-07-19 12:39:56 ----D---- C:\Program Files (x86)\Parallax Inc
2010-07-14 13:31:23 ----D---- C:\ProgramData\Blizzard Entertainment
2010-07-05 13:30:05 ----A---- C:\Windows\ODBC.INI
2010-07-05 13:28:56 ----D---- C:\Program Files (x86)\Amateur Radio
2010-07-05 13:28:05 ----D---- C:\Program Files (x86)\Common Files\InstallShield

======List of files/folders modified in the last 1 months======

2010-08-03 17:58:14 ----D---- C:\Windows\Temp
2010-08-03 17:58:02 ----D---- C:\Windows\Internet Logs
2010-08-03 17:57:57 ----D---- C:\Windows\Prefetch
2010-08-03 17:37:48 ----D---- C:\Users\shannon\AppData\Roaming\Skype
2010-08-03 16:55:13 ----D---- C:\Users\shannon\AppData\Roaming\skypePM
2010-08-03 11:11:26 ----D---- C:\Windows\System32
2010-08-03 11:11:25 ----D---- C:\Windows\inf
2010-08-03 11:07:03 ----SHD---- C:\System Volume Information
2010-08-03 11:06:56 ----D---- C:\Windows\winsxs
2010-08-03 11:05:32 ----D---- C:\Windows\SysWOW64
2010-08-02 22:19:00 ----D---- C:\Windows
2010-08-01 00:42:52 ----RD---- C:\Program Files (x86)
2010-07-31 01:47:35 ----SHD---- C:\Windows\Installer
2010-07-31 01:46:59 ----HD---- C:\ProgramData
2010-07-31 01:46:49 ----D---- C:\Program Files (x86)\Common Files
2010-07-31 01:41:06 ----D---- C:\Program Files (x86)\Common Files\microsoft shared
2010-07-30 18:28:29 ----D---- C:\Program Files (x86)\World of Warcraft
2010-07-26 23:12:05 ----D---- C:\Users\shannon\AppData\Roaming\FileZilla
2010-07-26 23:03:54 ----D---- C:\Users\shannon\AppData\Roaming\geany
2010-07-26 20:48:30 ----D---- C:\Program Files (x86)\FileZilla FTP Client
2010-07-25 15:50:28 ----HD---- C:\Program Files (x86)\InstallShield Installation Information
2010-07-25 15:49:30 ----RSD---- C:\Windows\Fonts
2010-07-24 19:02:45 ----D---- C:\Users\shannon\AppData\Roaming\Adobe
2010-07-24 12:47:51 ----RD---- C:\Program Files
2010-07-24 12:05:19 ----D---- C:\Windows\debug
2010-07-24 12:02:26 ----D---- C:\Windows\SysWOW64\drivers
2010-07-24 02:44:47 ----D---- C:\Users\shannon\AppData\Roaming\gtk-2.0
2010-07-14 13:06:39 ----D---- C:\ProgramData\Microsoft Help
2010-07-05 13:29:53 ----D---- C:\Users\shannon\AppData\Roaming\Simon Brown, HB9DRV

======List of drivers (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R0 PxHlpa64;PxHlpa64; C:\Windows\System32\Drivers\PxHlpa64.sys []
R0 rdyboost;ReadyBoost; C:\Windows\System32\drivers\rdyboost.sys []
R1 CSC;@%systemroot%\system32\cscsvc.dll,-202; C:\Windows\system32\drivers\csc.sys []
R1 kl1;kl1; C:\Windows\system32\DRIVERS\kl1.sys []
R1 KLIF;Kaspersky Lab Driver; C:\Windows\system32\DRIVERS\klif.sys []
R1 SASDIFSV;SASDIFSV; \??\C:\Program Files\SUPERAntiSpyware\SASDIFSV64.SYS [2010-02-17 14920]
R1 SASKUTIL;SASKUTIL; \??\C:\Program Files\SUPERAntiSpyware\SASKUTIL64.SYS [2010-02-17 12360]
R1 Vsdatant;Zone Alarm Firewall Driver; C:\Windows\system32\DRIVERS\vsdatant.sys [2010-06-02 456280]
R2 ISWKL;ZoneAlarm ForceField ISWKL; \??\C:\Program Files\CheckPoint\ZAForceField\ISWKL.sys [2010-03-16 32888]
R3 GEARAspiWDM;GEAR ASPI Filter Driver; C:\Windows\system32\DRIVERS\GEARAspiWDM.sys []
R3 icsak;icsak; \??\C:\Program Files\CheckPoint\ZAForceField\AK\icsak.sys [2010-03-16 44664]
R3 igfx;igfx; C:\Windows\system32\DRIVERS\igdkmd64.sys []
R3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit; C:\Windows\system32\DRIVERS\netw5v64.sys []
R3 sdbus;sdbus; C:\Windows\system32\DRIVERS\sdbus.sys []
R3 SFEP;Sony Firmware Extension Parser; C:\Windows\system32\DRIVERS\SFEP.sys []
R3 SrvHsfHDA;SrvHsfHDA; C:\Windows\system32\DRIVERS\VSTAZL6.SYS []
R3 SrvHsfV92;SrvHsfV92; C:\Windows\system32\DRIVERS\VSTDPV6.SYS []
R3 SrvHsfWinac;SrvHsfWinac; C:\Windows\system32\DRIVERS\VSTCNXT6.SYS []
S3 pciide;pciide; C:\Windows\system32\DRIVERS\pciide.sys []
S3 RDPDR;Terminal Server Device Redirector Driver; C:\Windows\System32\drivers\rdpdr.sys []
S3 s3cap;s3cap; C:\Windows\system32\DRIVERS\vms3cap.sys []
S3 Spyder3;Datacolor Spyder3; C:\Windows\system32\DRIVERS\Spyder3.sys []
S3 storvsc;storvsc; C:\Windows\system32\DRIVERS\storvsc.sys []
S3 USBAAPL64;Apple Mobile USB Driver; C:\Windows\System32\Drivers\usbaapl64.sys []
S3 USBPNPA;USB PnP Sound Device Interface; C:\Windows\system32\drivers\CM10864.sys []
S3 vmbus;@%SystemRoot%\system32\vmbusres.dll,-1000; C:\Windows\system32\DRIVERS\vmbus.sys []
S3 VMBusHID;VMBusHID; C:\Windows\system32\DRIVERS\VMBusHID.sys []
S3 WinUsb;WinUsb; C:\Windows\system32\DRIVERS\WinUsb.sys []

======List of services (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R2 !SASCORE;SAS Core Service; C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE [2010-06-29 128752]
R2 Apple Mobile Device;Apple Mobile Device; C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe [2010-04-16 144672]
R2 Bonjour Service;Bonjour Service; C:\Program Files (x86)\Bonjour\mDNSResponder.exe [2010-04-08 345376]
R2 CscService;@%systemroot%\system32\cscsvc.dll,-200; C:\Windows\System32\svchost.exe [2009-07-13 20992]
R2 IswSvc;ZoneAlarm ForceField IswSvc; C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe [2010-03-16 822640]
R2 NAUpdate;@C:\Program Files (x86)\Nero\Update\NASvc.exe,-200; C:\Program Files (x86)\Nero\Update\NASvc.exe [2010-05-04 503080]
R2 SBSDWSCService;SBSD Security Center Service; C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe [2009-01-26 1153368]
R2 vsmon;TrueVector Internet Monitor; C:\Windows\SysWOW64\ZoneLabs\vsmon.exe [2010-06-04 2436664]
R3 iPod Service;iPod Service; C:\Program Files\iPod\bin\iPodService.exe [2010-04-28 660256]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86; C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64; C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]
S2 gupdate;Google Update Service (gupdate); C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-06-27 136176]
S3 AppMgmt;@appmgmts.dll,-3250; C:\Windows\system32\svchost.exe [2009-07-13 20992]
S3 Microsoft SharePoint Workspace Audit Service;Microsoft SharePoint Workspace Audit Service; C:\Program Files\Microsoft Office\Office14\GROOVE.EXE [2010-03-25 51456888]
S3 ose64;Office 64 Source Engine; C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE [2010-01-09 174440]
S3 osppsvc;Office Software Protection Platform; C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-01-09 4925184]
S3 PeerDistSvc;@%SystemRoot%\system32\peerdistsvc.dll,-9000; C:\Windows\System32\svchost.exe [2009-07-13 20992]
S3 SwitchBoard;Adobe SwitchBoard; C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [2010-02-19 517096]
S3 UmRdpService;@%SystemRoot%\system32\umrdp.dll,-1000; C:\Windows\System32\svchost.exe [2009-07-13 20992]
S3 WatAdminSvc;@%SystemRoot%\system32\Wat\WatUX.exe,-601; C:\Windows\system32\Wat\WatAdminSvc.exe []


#4 suebaby41


    W.A.M. (Women Against Malware)

  • Malware Response Team
  • 6,248 posts
  • Gender:Female
  • Location:South Carolina, USA
  • Local time:04:37 PM

Posted 06 August 2010 - 06:51 PM

NOTE: If for some reason you are unable to complete a step(s), skip that step and continue with the rest of the steps. Please describe your problem with the step in your next reply.

Step 1

You may want to print this page. Make sure to work through the fixes in the order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

Step 2

TFC (Temp File Cleaner) will clear out all temp folders for all user accounts (temp, IE temp, java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder. It also cleans out the %systemroot%\temp folder and checks for .tmp files in the %systemdrive% root folder, %systemroot%, and the system32 folder (both 32bit and 64bit on 64bit OSs). It shows the amount removed for each location found (in bytes) and the total removed (in MB). Before running, it will stop Explorer and all other running apps. When finished, if a reboot is required the user must reboot to finish clearing any in-use temp files.

TFC only cleans temp folders. TFC will not clean URL history, prefetch, or cookies. Depending on how often someone cleans their temp folders, their system hardware, and how many accounts are present, it can take anywhere from a few seconds to a minute or more. TFC will completely clear all temp files where other temp file cleaners may fail. TFC requires a reboot immediately after running. Be sure to save any unsaved work before running TFC.
  1. Please download TFC by OldTimer to your desktop.
  2. Open the file and close any other windows.
  3. It will close all programs itself when run; make sure to let it run uninterrupted.
  4. Click the Start button to begin the process. The program should not take long to finish its job.
  5. After it is finished, it should reboot your machine, if not, do this yourself to ensure a complete clean.
Step 3

In normal mode, run an online antivirus check from at least two and preferably three of the following sites
Computer Associates Online Virus Scan
Panda's ActiveScan
Trend Micro Housecall
Windows Live Safety Center Free Online Scan
This scanner from Trend does not require an Active X to run.
  1. Detects and removes malware ( viruses, worms, trojans, etc. )
  2. Detects and removes grayware and spyware
  3. Restores damage caused by malware to your system.
  4. Notifies about vulnerabilities in installed programs and connected network services.
  5. Multi-platform support for: Windows, Linux, Solaris.
  6. Easy-to-use with the Microsoft Internet Explorer and Mozilla Firefox.
When you have completed the scans, if you get a report of files that cant be cleaned / deleted, make a note of the file location of anything that cannot be deleted so you can delete it yourself. Please post that list in your next reply.

Step 4

Please download Spybot-S&D and install Spybot-S&D .
  1. Be sure to UNCHECK TeaTimer when presented with the option to install. You can enable it after you are clean.
  2. Run Spybot-S&D , go to the Menu Bar at the top choose Mode and make certain that "Default mode" has a check mark beside it.
  3. Click the button "Search for Updates".
  4. If any updates are found, install them by placing a check mark next to each one and clicking "Download Updates".
  5. If you encounter any error messages while downloading the updates, manually download them from here.
  6. Click on "Immunize". When it detects what has or has not been blocked, block all remaining items by clicking the green plus sign next to immunize at the top.
  7. Click the button "Check for Problems".
  8. When Spybot-S&D is complete, it will be showing RED entries, bold BLACK entries and GREEN entries in the window.
  9. Make certain there is a check mark beside all of the RED entries ONLY.
  10. Choose "Fix Selected Problems" and allow Spybot-S&D to fix the RED entries.
  11. REBOOT to complete the scan and clear memory.
Note: After Windows loads, Spybot-S&D may run again to clean some files that it could not clean during the prior session. Follow the same procedure.

Step 5

We need to disconnect your computer from the Internet. By doing this, it prevents any further Internet activity until the removal of malware is complete. You need to make it impossible for viruses, trojan horses, worms and spyware to call for backup once you start to dismantle them. They will continue to infect your computer with new variants while you are connected to the Internet. We also need to prevent hackers from controlling your system and they will try to prevent you from removing the pests they installed on your computer.

Close ALL browser windows (including this one). Exit all processes and items in your System tray.

According to how your computer connects to the Internet, please disconnect your computer from the Internet. Possible means of disconnecting your computer from the Internet include:
  • Physically remove the cable for your broadband Internet service Always On Connection from your computer.
  • Turn your modem off.
  • Disconnect your modem cable from your computer.
  • Turn the device off for Hand-held wireless connections.
  • Some laptops have a switch that will disconnect the laptop from the Internet.
Step 6

During the process of removing malware from your computer, there are times you may need to use specialized fix tools. Certain embedded files that are part of these specialized fix tools may be detected by your antivirus or anti-malware scanner as a RiskTool, Hacking tool, Potentially unwanted tool, a virus or a Trojan when that is not the case.
These tools have been carefully created and tested by security experts so if your antivirus or anti-malware program flags them as malware, then it is a False Positive. Antivirus scanners cannot distinguish between good and malicious use of such programs; therefore, they may alert you or even automatically remove them. In these cases, the removal of these files can have unpredictable results and unintentional results.
To avoid any problems while using a specialized fix tool, it is very important that you temporarily disable your antivirus and/or anti-malware programs before using the specialized fix tool.
When your system has been cleaned, it is important that you enable your security programs to avoid reinfection.
Please disable the following program(s):


We need to disable SUPERAntiSpyware as it may interfere with the fixes that we need to make.
  1. Right click on the icon in your System Tray.
  2. Click Exit
  3. Make sure that the program, SUPERAntiSpyware itself, is also closed/not running.
Step 7
Remove the Ask Toolbar

askBar.dll (Ask Toolbar) process can be removed to free up resources without compromising system performance. http://vil.nai.com/vil/content/v_146646.htm
This software is not a virus or a Trojan. It is detected as a "potentially unwanted program" (PUP). PUPs are any piece of software that a reasonably security- or privacy-minded computer user may want to be informed of and, in some cases, remove. PUPs are often made by a legitimate corporate entity for some beneficial purpose, but they alter the security state of the computer on which they are installed, or the privacy posture of the user of the system, such that most users will want to be aware of them.

Ben Edelman (http://blogs.zdnet.com/Spyware/?p=858)
I discourage users from running Ask's toolbars for two reasons. First, Ask moves the browser's Address Bar from top-left (where it is found in every browser I've ever seen) to top-right. Ask puts its own search box in the top-left. So Ask's software makes it highly likely that users will accidentally conduct searches when they intend simply to navigate to sites they request by name.

Second, Ask's toolbar leads to landing pages that are objectionable in their own right. Ask's landing pages show ten ads ten! above the first organic result. On a 800600 screen, that means 2 full pages of ads, plus a little bit more after that, all before the first organic result. That's ridiculous. No user deserves that, especially since organic results are safer than sponsored links.

It is advised that you uninstall this program to protect your privacy and computer security and to free up necessary resources. To uninstall the AskToolbar.
  1. Click on the Start button and you will notice Control Panel item in right pane.
  2. Click on Control Panel option and it will bring up new dialog box Adjust your computer's settings. There is a option named Programs. Click on it.
  3. Clicking on Programs option will bring up new window that has section Programs and Features.
  4. Click on the one that you want to uninstall or update, click on that program.
  5. Click on Uninstall/Change link in the bar to perform the action.
  6. Using Windows Explorer (Windows key+e), search for the AskToolbar folder. If the program folder is still there, select/highlight the AskToolbar folder. DELETE it. (File > Delete.) If Windows is not installed on the C drive, replace C:\ with the appropriate drive letter.
  7. Close Windows Explorer.
There is a Video showing how to uninstall a program (Grinler) detailing how to add or remove program in Windows for those who find a visual aid appealing. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

[/color] O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
O3 - Toolbar: Nero Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll[/b]

Step 8

Now we will address the HijackThis fixes.
  1. If you have not already done so, please download Trend Micro - HijackThis.
  2. Double click HJTInstall.exe to begin installation.
  3. Accept the installation location, which by default is C:\Program Files\Trend Micro\HijackThis or click the Browse... button if you want to save it in another location.
  4. Click Install.
  5. A shortcut will be created on your Desktop and HijackThis will run automatically.
  6. Click the button labeled Do a system scan only.
  7. Click the Scan button in the lower left hand corner of the interface and HijackThis will quickly scan your system.
  8. Click in the boxes to the left of the following entries to place check marks (make sure not to miss any):

    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

  9. Close all browsers and other windows except for HijackThis, and click Fix Checked to have HijackThis fix the entries you checked.
Step 9

Optional Fixes is the name that we use for fixes for unnecessary programs that load during startup and run in the background. These programs are not required to start automatically as you can start them manually if you need them. You would be removing the program from your startup but you would not be removing the program itself.

Your computer may be sluggish due to the many programs loading during startup and running in the background that are not necessary. Windows has a facility for starting programs at startup time. Some of these programs are required for your computer and the applications installed on it to run correctly. A good example of such a program is a virus-checking application that must always run, constantly checking for and isolating or removing files with viruses. Other such programs are not strictly required, or are optional. In some cases, you can gain significant performance enhancements by disabling the automatic startup of these programs. In many cases, the functionality offered by the programs is still available by starting the programs manually by, for example, starting the program from the Windows Start->Programs menu. Media players and instant messaging programs often fall into this category. In fact, it is common for many modern software applications, when installed, to add programs at startup that add items to the system tray or shortcut (context) menus in Windows Explorer to provide quick access to the features and functions of these applications. While they may be useful, they do increase boot time and consume system resources. It is advised that you disable these programs so that they do not take up necessary resources or slow the boot time.

Other than ScanRegistry, SystemTray, StateMgr, antivirus program entries, and firewall program entries, very few others need to load and run.

Read the articles below to see if it applies to your computer problem with being slow to respond.
Slow Computer/browser? Check Here First; It May Not Be Malware
What to do if your Computer is running slowly
Help! My computer is slow!
50 Tips for a Super Fast PC
4 Ways to Speed Up Your Computer's Performance
It's not always malware: How to fix the top 10 Internet Explorer issues

If you decide that you want to stop the Optional Fixes in your startup, let me know and I will give you a list with instructions. You would be removing the program from your startup but you would not be removing the program itself.

Step 10

Please download and scan with Dr.Web CureIt. Follow the instructions here for performing a scan in "Safe Mode" .
-- Post the log in your next reply.

Perform an anti-rootkit (ARK) scan with one of the following:
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  1. Disconnect from the Internet or physically unplug your Internet cable connection.
  2. Clean out your temporary files.
  3. Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  4. Temporarily disable your anti-virus and real-time anti-spyware protection.
  5. After starting the scan, do not use the computer until the scan has completed.
  6. When finished, enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

Note: Not all hidden components detected by ARKs are malicious. It is normal for a Firewall, some Anti-virus and Anti-malware software (ProcessGuard, Prevx1, AVG AS), sandboxes, virtual machines and Host based Intrusion Prevention Systems (HIPS) to hook into the OS kernal/SSDT in order to protect your system. You should not be alarmed if you see any hidden entries created by these software programs after performing a scan.

Step 11

Check to see if you have insecure applications with
Secunia Software Inspector. Secunia Software Inspector:
  1. Detects insecure versions of common/popular programs installed on your computer.
  2. Verifies that all Microsoft patches are applied.
  3. Assists you in updating, patching, and protecting your computer.
  4. Activates additional security features in Sun Java.
  5. Runs through your browser. No installation or download is required.
Step 12

Please run HijackThis in Normal Mode and post a new HijackThis log so I can make sure that all the malware was deleted according to plan.

Please post:
  1. the list of file names and locations for any files that cannot be cleaned / deleted that were reported after you completed the online scans.
  2. a new HijackThis log
Please advise me of any problems you still have.

You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

Posted Image
Join The Fight Against Malware
No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.

#5 suebaby41


    W.A.M. (Women Against Malware)

  • Malware Response Team
  • 6,248 posts
  • Gender:Female
  • Location:South Carolina, USA
  • Local time:04:37 PM

Posted 15 August 2010 - 09:28 AM

This subject is now closed. If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

Posted Image
Join The Fight Against Malware
No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users