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Windows Update FAILS


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#1 Krazed0n3

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Posted 24 July 2010 - 03:30 PM

I have:
Windows Vista Home Premium Service Pack 2
Dell Inspiron 1721

Back around February 10th 2010, I noticed that my Windows Update stopped being able to connect and download updates, it fails with error code (80070002). I've read through many help guides from Microsoft, most of which suggest to stop the windows update service, then remove files from the SoftwareDistrubution folder. None of these suggestions help me. I also cannot seem to run the Windows Fixit programs because something called Powershell fails to install.

Whenever I restart my OS I get the "Configuring Updates 3 of 3" message, it stays at 0% but my computer still starts anyway. It has done this for months, which is odd and a tad bit annoying.

I'm starting to suspect that my lack of updates is also interfering with the process of installing other non-related new programs, which is beginning to get on my nerves.

Can anyone here help or offer suggestions to fix this? I'm hoping for a possible fix without having to re-install another version of Windows.


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#2 Krazed0n3

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Posted 24 July 2010 - 05:29 PM

If there's anything else I should include with this for more information, please feel free to inform me and I'll get on it. I haven't been to this forum in a while.

Edited by Krazed0n3, 24 July 2010 - 05:29 PM.


#3 zbd

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Posted 24 July 2010 - 08:32 PM

Have you tried this?

http://windows.microsoft.com/en-US/windows...-error-80070002

#4 Krazed0n3

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Posted 24 July 2010 - 10:57 PM

Thanks for your reply, yes I have tried that from Microsoft.

I went through every step again however just to make sure. System Readiness installed Hotfix KB947821 successfully, so I closed and tried to update again. Still same error 80070002 :huh:

Any more ideas? I've seen this problem all over Google and not really one solution at all besides re-installing Windows, which is a bit ridiculous. If anyone could find a fix for it you would be AMAZING

Edited by Krazed0n3, 24 July 2010 - 11:04 PM.


#5 coxchris

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Posted 24 July 2010 - 11:56 PM

Can you try Resetting windows components using this article http://support.microsoft.com/kb/971058 Just download and execute that Fix this problem link. That Will reset your windows update components. If still not connecting you can request free technical help from Microsoft via email.

Edited by coxchris, 24 July 2010 - 11:58 PM.

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#6 Krazed0n3

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Posted 26 July 2010 - 01:04 PM

Thanks for your suggestions guys, I ended up getting in touch with Microsoft Support. I sent them a detailed report via e-mail, and the solutions they gave me worked, I'll share them for anyone else out there who has this issue (I am now catching up on 29 updates :huh: )

The first step he had me do was run the System File Checker in an elevated administrator command prompt. At first I could not run sfc /scannow without it saying "there is a system repair pending"

It would suggest a reboot, then would give the same message. So, I found that deleting Pending.xml in C:\Windows\winsxs clears the pending repairs option. It is not an easy file to delete however, you have to take ownership of it via a command prompt, then right click it and go to the "Security" tab and give yourself Full Control.

After it was gone I re-ran System File Checker, I rebooted my OS as it suggested, and VOILA! A 5 month long persisting issue has been resolved :huh:. Wish I had called them sooner. Hope this helps anyone else out there.

If you have trouble finding Pending.xml, search for it in the right hand search bar of the winsxs folder. It worked best for me to delete it manually. Also if my instructions on deleting it don't work for you, Google is your friend. I hear it can be a dangerous file to delete, so be careful, but if you have this update error I'm sure you are on your last resort anyways :huh:

#7 Bezukhov

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Posted 26 July 2010 - 07:05 PM

If its any consolation I have the sneaking suspicion that I'm about to have the same problem that your going through. Did you do a clean install in the last week or so?
To err is Human. To blame it on someone else is even more Human.

#8 Krazed0n3

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Posted 26 July 2010 - 07:09 PM

Nah my install is no where near recently installed, it's been installed for over a year. You should be fine if it happens though, its a lot easier to fix that it seemed, I hear people on Google re-installing their OS and everything.

All it takes is a few simple steps.

#9 Bezukhov

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Posted 26 July 2010 - 07:27 PM

Thanks for the encouragement. I've been trying to install these updates all day to no avail. My system keeps getting hung up on one of them. I have all night now, I'll do them one by one, and winnow out the trouble maker. It will be something I don't need, I'm sure.

Edited by Bezukhov, 26 July 2010 - 07:29 PM.

To err is Human. To blame it on someone else is even more Human.




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